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What is Attitude?
Attitude is an inward feeling expressed by
outward behavior.
People always project on the outside what
they feel on the inside.
Types of Attitude
Spectators with Neutral Attitudes
Critics with Negative Attitudes
Players with Positive Attitudes
Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt.
Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt.
Be a positive example
Listen but set limits
Focus on Behavior
Help them diagnose their negativity
Appropriate use of praise
Encourage them
Help them set Goals
Depersonalize mistakes
Coach or mentor them
Appeal to their pride
Give them more responsibility
Summary
Attitude
Types of Attitude
The type of Attitude to adopt
Definition of You-Attitude
Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt.
Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt.
Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt.
Adopt a You-Attitude
So?
Being MORE-sophisticated
Now you will find a wider choice of
merchandise in the greatly enlarged
building.
Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt.
Adopt a You-Attitude
Focusing on YOU instead
of `I
Instead of
Use
We call to your
attention
You will be
interested to know
I am sending the
enclosed check
Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt.
Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt.
Empathetic
As you did not respond within You probably did not notice
that
ten days, it should be clear to
your order was mailed after
you that you did not
our
qualify for the free gift.
special gift order had expired.
Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt.
Empathetic and
Sympathetic
The problem would not
The problem will be
have occurred if you had resolved if you connect
connected the wires
the wires according to
properly.
the instructions given.
Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt.
Which is Better? (1 of 2)
Projecting Neutral
Attitude
Please wait for
Mr Suppiah to handle
your complaint.
Being Courteous
Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt.
Which is Better? (2 of 2)
Being Curt and
Hurtful
You must pay the full
amount of your loan
immediately.
Being Gracious
As soon as Mr Suppiah
returns, he will answer
your enquiry.
Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt.
Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt.
Pompous Full of I
I, as a frequent borrower, wish to
inform you that I am pleased with
the improvement in quality of the
National Library over the years.
Appreciative Focus on
YOU
As a regular user
of the National
Library, I would like to express my
appreciation of the improvements
made in the last 10 years.
Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt.
Maintain Dignity
Pompous
As a valued customer,
you can rest assured
that we will take every
precaution to ensure
that you get the best
service in the future.
Expressing with self
Since yourespect
are a valuable
customer, we hope you
will give us another
chance to prove that we
can do a good job.
Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt.
Summary (1 of 2)
Meaning of You-Attitude in Writing:
A style of writing that looks at things
from the readers perspective and
expresses genuine consideration for the
reader
Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt.
Summary (2 of 2)
The Right Language to Convey YouAttitude:
o Adopt a You-attitude
o Reflect Appropriate Reader
o Avoid Sounding Superior, Angry, and
Condescending
o Do Not Embarrass Reader
o Use Positive Words and Phrases
o Maintain Dignity
Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt.