KPIS TROUBLESHOOTING

RRC Setup Success Rate

The formula of RRC Setup Success Rate:

RRC Setup Success Rate = RRC Connection Setup Success
/ RRC Connection Request 100%

RRC Setup Reject Causes:

Congestion

Unspecified (mostly transmission or NodeB problem)

Other RRC Setup failure reason

UE cant receive RRC CONNECTION SETUP

NodeB cant receive RRC CONNECTION SETUP

COMPLETE

RRC Setup Success Rate

Solns
Antenna Block-Change Antenna Azimuth/Tilt/Height Based on Traffic/Blocking/Drive Test
Coverage-Change Antenna Type Or Add New Site With regards to Coverage
TMA-Add/Replace Faulty TMA
RRU -Faulty Trx Board removal based on Coverage below the site &
New site- Neighbor Addition & drive testing to optimise with respect to coverage
RNC BOUNDRY- Change the Trigering Time/Idleqoffset 1sn/2sn parameter changes
Traffic High- Enable Load reshuffling Algorithms/Load Balancing Algorith Enable
Parameter Voilation-CCCH Power Allocation/RL Maximum Power/Cell re-selection/Intra-freq Ho/Inter-freq
Ho/Power Control.
Congestion(CE/POWER/CODE/IUB)
1:) CE CONGESTION : Load reshuffling/DRD/Physical Tuning/Interfreho/IratHo
2:) CODE CONGESTION: Physical Tuning/Addition of Codes/Load
reshuffling/DRD/Interfreho/IratHo
3:) POWER CONGESTION: Check & change power defination/Load
reshuffling/DRD/Interfreho/IratHo
4:) IUB CONGESTION: Report to transmisson team and if required add Bandwidth
Abnormal UE- Trace & Report
Alarms: VSWR/TRX Communication/Cell Congestion/Cell Unavailable etc Monitor & get it cleared
TP Analysis: To verify the Coverage & Overshooting
UE SENSITIVITY- Check & Report

RAB Setup Success Rate

The formula of RAB Setup Success Rate:

RAB Setup Success Rate = RAB Assignment Success / RAB
Assignment Request 100%

Can be divided into two parts, for four types of QoS

RAB Setup Failure Causes:

Parameter violation

Non supported UTRAN capabilities

Relocation triggered

Transport connection failed to establish

Unavailable resources

Protocol error

RAB Setup Success Rate

Solns
Coverage-Change Antenna Type Or Add New Site With regards to Coverage
Congestion(CE/POWER/CODE/IUB)
1:) CE CONGESTION : Load reshuffling/DRD/Physical Tuning/Interfreho/IratHo
2:) CODE CONGESTION: Physical Tuning/Addition of Codes/Load
reshuffling/DRD/Interfreho/IratHo
3:) POWER CONGESTION: Check & change power defination/Load
reshuffling/DRD/Interfreho/IratHo
4:) IUB CONGESTION: Report to transmisson team and if required add Bandwidth
Paramter Voilation- CCCH Power Allocation/RL Maximum Power/Cell re-selection/Intra-freq Ho/Interfreq Ho/Power Control.
Traffic High- Enable Load reshuffling Algorithms/Load Balancing Algorith Enable
TMA-Add/Replace Faulty TMA
RRU -Faulty Trx Board removal based on Coverage below the site &
New site- Neighbor Addition & drive testing to optimise with respect to coverage
Alarms: VSWR/TRX Communication/Cell Congestion/Cell Unavailable etc Monitor & get it cleared
TP Analysis: To verify the Coverage & Overshooting

Soft (Softer) Handover Success

Rate

The formula of Soft (Softer) Handover Success Rate:

Soft (Softer) Handover Success Rate = Soft (Softer) Handover
Success / Soft (Softer) Handover Request 100%

When the UE handles the ACTIVE SET UPDATE message, the abnormal cases
may be occurred and the UE shall transmit an ACTIVE SET UPDATE FAILURE
message with the following failure causes

Configuration unsupported

Incompatible simultaneous reconfiguration

Protocol error

Invalid configuration

If the time expired before RNC receives the message ACTIVE SET UPDATE
COMPLETE or ACTIVE SET UPDATE FAILURE from UE, RNC increases the SHO
failure counter with the following cause

No response from UE

SHO SUCCESS RATE Solns

Missing Neighbors- Verify & define the Missing Neighbors
Corner Effect- Downtilt/Adjust the CIO
Needle Point- Downlink singnal is poor/Downtilt the site
Delayed Ho- Azimuth change with regards to drive test or Micro Site addition
RTWP High- Health Check/YBT Scan/Traffic Check
Traffic High- Enable Load reshuffling Algorithms/Load Balancing Algorithm Enable
Sector Swap- Verify doing drive test & rectify the same
Alarms- Clock/Tranmission/VSWR/Congestion/Cell Unavailable/Trx Comm etc
Parameters- Cell Reselection Parameters Inconsistent/SHo Parameters Inconsistent
TMA-Add/Replace Faulty TMA
RRU -Faulty Trx Board removal based on Coverage below the site &
PingPong Ho-Change the Hysterises
Coverage-Change Antenna Type/Physical Tuning With regards to Coverage
One Way Neighbor- Define neighbor both sides
Resource Unavailable- Resource Unavailble at Target NodeB

InterRAT Handover to GSM

The formula of InterRAT Handover to GSM Success Rate:

InterRAT Handover to GSM Success Rate = inter-RAT handover from UTRAN to GSM
success / inter-RAT handover from UTRAN to GSM attempts 100%

When the UE handles the the HANDOVER FROM UTRAN COMMAND message, the abnormal
cases may be occurred and the UE shall transmit an HANDOVER FROM UTRAN FAILURE
message with the following failure causes

Configuration unacceptable

Physical channel failure

Protocol error

Inter-RAT protocol error

Unspecified

If the time expired before RNC receives the message IU RELEASE COMMAND from MSC, RNC
increases the InterRAT handover to GSM failure counter with the following cause

InterRAT handover to GSM no response

IRAT HO SUCCESS RATE

Solns
Missing Neighbors- Verify & define the Missing Neighbors
Corner Effect- Downtilt/Adjust the CIO
Needle Point- Downlink singnal is poor/Downtilt the site
Delayed Ho- Azimuth change with regards to drive test or Micro Site addition
RTWP High- Health Check/YBT Scan/Traffic Check
Traffic High- Enable Load reshuffling Algorithms/Load Balancing Algorithm Enable
Sector Swap- Verify doing drive test & rectify the same
2G parameter Inconsistency- 2G parameter defination and RNC inconsistent
Alarms- Clock/Tranmission/VSWR/Congestion/Cell Unavailable/Trx Comm etc
Parameters- Cell Reselection Parameters Inconsistent/Ho Parameters Inconsistent
TMA-Add/Replace Faulty TMA
RRU -Faulty Trx Board removal based on Coverage below the site &
PingPong Ho-Change the Hysterises
Coverage-Change Antenna Type With regards to Coverage
One Way Neighbor- Define neighbor both sides
Resource Unavailable- Resource Unavailble at Target NodeB

Call Drop Rate of Signaling

Plane

Call Drop Rate of Signaling Plane is

calculated by counting RNC-originated Iu
connection release.

Can be divided into two parts: CS&PS

RNC-originated Iu connection release

Causes:

OM intervention

User inactivity

Repeated integrity checking failure

UE generated signaling connection release

RL out-of-synchronization

Call Drop Rate of Signaling

Plane

The formula of Call Drop Rate of CS Signaling Plane:

Call Drop Rate of CS Signaling Plane = RNC-originated CS
Domain Iu Connection Release / RNC-originated CS Domain
Iu Connection Setup Success 100%

The formula of Call Drop Rate of PS Signaling Plane:

Call Drop Rate of PS Signaling Plane = RNC-originated PS
Domain Iu Connection Release / RNC-originated PS Domain
Iu Connection Setup Success 100%

Call Drop Rate of User Plane

Call Drop Rate of User Plane is calculated by

counting RNC-originated RAB releases.

Can be divided into two parts, for four types

of QoS

RNC-originated RAB release Causes:

OM intervention

UTRAN generated reason

RAB preempted

Call Drop Rate of User Plane

The formula of Call Drop Rate of CS User Plane:

Call Drop Rate of CS User Plane = RNC-originated CS Domain
RAB Release / RNC-originated CS Domain RAB Setup Success
100%

The formula of Call Drop Rate of PS User Plane:

Call Drop Rate of PS User Plane = RNC-originated PS Domain
RAB Release / RNC-originated PS Domain RAB Setup Success
100%

Call Drop Rate Solns

Wrong Neighbor PSC- Call Drop due to Wrong Neighbor Cell with the Same Scrambling Code
Unnecssary Neighbor deletion- Removing Redundant Neighbor According to 2G Traffic Measurement
Unidirectionl Neighbors-Unidirectional Neighbors Additing two ways
Antenna Block-Change Antenna Azimuth/Tilt/Height Based on Traffic/Blocking/Drive Test
Coverage-Change Antenna Type With regards to Coverage
TMA-Add/Replace Faulty TMA
RRU -Faulty Trx Board removal based on Coverage below the site &
New site- Neighbor Addition & drive testing to optimize with respect to coverage
PingPong Ho-Change the Hysterises
Remove sector-Uncessary Sector removal if found pilot pollution
Corner Effect- Downtilt/Adjust the CIO
Needle Point- Downtilt
Delayed Ho- Azimuth change with regards to drive test or Micro Site addition
RTWP High- Health Check/YBT Scan/Traffic Check
Traffic High- Enable Load reshuffling Algorithms/Load Balancing Algorith Enable
Congestion(CE/POWER/CODE/IUB)
1:) CE CONGESTION : Load reshuffling/DRD/Physical Tuning/Interfreho/IratHo
2:) CODE CONGESTION: Physical Tuning/Addition of Codes/Load
reshuffling/DRD/Interfreho/IratHo
3:) POWER CONGESTION: Check & change power defination/Load
reshuffling/DRD/Interfreho/IratHo
4:) IUB CONGESTION: Report to transmisson team and if required add Bandwidth
Abnormal UE- Trace & Report
Alarms: VSWR/TRX Communication/Cell Congestion/Cell Unavailable etc Monitor & get it cleared
TP Analysis: To verify the Coverage & Overshooting
Parameter Voilation- CCCH Power Allocation/RL Maximum Power/Cell re-selection/Intra-freq Ho/Interfreq Ho/Power Control.

THROUGHPUT Solns
1.Coverage-Change

Antenna Type Or Add New Site With regards to Coverage

Congestion(CE/POWER/CODE/IUB)
1:) CE CONGESTION : Load reshuffling/DRD/Physical Tuning/Interfreho/IratHo
2:) CODE CONGESTION: Physical Tuning/Addition of Codes/Load
reshuffling/DRD/Interfreho/IratHo
3:) POWER CONGESTION: Check & change power defination/Load
reshuffling/DRD/Interfreho/IratHo
4:) IUB CONGESTION: Report to transmisson team and if required add Bandwidth
CCCH Power Allocation/RL Maximum Power/Cell re-selection/Intra-freq Ho/Inter-freq Ho/Power Control.
Traffic High- Enable Load reshuffling Algorithms/Load Balancing Algorithm Enable
1.TMA-Add/Replace Faulty TMA
1.RRU -Faulty Trx Board removal based on Coverage below the site &
Alarms: VSWR/TRX Communication/Cell Congestion/Cell Unavailable etc Monitor & get it cleared
CQI- Mostly CQI si degraded due to Weak Coverage
Packet Loss- Wrong connectivity of LAN Cables & Routing at RNC/NodeB ISSUE
TX/RX Bandwidth Mismatch- Verify the bandwidth Mismatch between RNC & Node B
Ping Check- To Verify Packet Loss 1400bytes for about 100times
PDSCH Codes- Verify the max no of codes defined
UE Class- To Achieve HS Throughput should be more than Class-10
Modulation Scheme- 16QAM/64QAM should be Enabled
Alarms- Clock/Tranmission/VSWR/Congestion/Cell Unavailable/Trx Comm etc
APN- Wrong APN Setting

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