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CUSTOMER DEMAND
INFORMATION
Administration
2
KEY MANAGEMENT
FUNCTIONS
Manufacturing
2
*Sales
*Finance
*Customer
Service
*Reduce costs
*Tightly integrate design,
development, production,
delivery, and marketing
*Provide more customization
*Order
Processing
*Transportation
and Distribution
*Operations
*Inventory
and Materials
Distribution Centers
are warehouses that act as intermediaries
between factories and customers,
shipping directly to customers or to retail
stores where products are made available
to customers.
Inventory
refers to raw materials, work-in-process,
or finished goods that are maintained to
support production or satisfy customer
demand.
as inventory levels diminish, orders are
sent to the previous stage (upstream) in
the process for replenishing stock.
Plan
includes management policies
aligning the supply chain plan with
financial plans
Source
Make
production rescheduling
managing work-in-process
manufacturing
testing
packaging
product release
Deliver
processing customer orders to routing
shipments
managing goods at distribution centers
invoicing the customer
Return
authorization
receiving
verification
disposition
replacement or credit