Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Damodar Suar
Indian Institute of Technology Kharagpur
Functions of communication
Control,
Motivation,
Cooperation,
Emotional expression, and
Information sharing and decision
making
Process
Receiver
Sender
Message
to be
sent
Encodin
g
message
/
symbolic
(V/NV)
Channe
l
Message
received
Noise
Perceptual problem,
information
overload, semantic
difficulty, cultural
difference
Message
decodin
g
Feedbac
k
Directions of communication
Downward communication: top to bottom, manger to
subordinate (verbal), team leader sending an e-mail to team
members (written), one-way employee down-the-line,
reasons why a decision made, need to be respected, listened
Upward communication: bottom to top, subordinate to
managers, provide feedback to higher-ups, progress towards
goal, target realization, feeling about job, difficulties.
Conference meeting, social media, town hall; Brief, focus
on main points, mention actionable items to get the attention
of boss
Lateral communication: members of same workgroup or
same levels, save time, co-ordination, knowledge transfer
and supervisor support
Interpersonal Cmmunication
Organizational Communication
Chain: formal channel of command, Speed
(moderate), Accuracy(high), Emergence of a leader
(moderate), Member satisfaction(moderate)
Wheel: central figure to act as a conduit for all of
groups communication, fast, high, high, low
All channel: self-managed teams, fast, moderate,
none, high
Grapevine: informal communication, 75%
employees hear about matters through rumors on
grapevine. Not controlled by mgt, perceived by
employees as reliable, serves self-interest; 3/4
message accurate
Rumors: Anxiety, ambiguity, emergency situation,
situation important to us, Persist till uncertainty is
met or anxiety reduced.
Knowledge management
Organizing and distributing collective wisdom
so that right information reaches the right
people at right time.
Explicit, tacit, databases, vital services and
information, computer network and server,
think of library of IIT KGP,
wikipedia
Motivation and value of knowledge,
Organization performance