Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
James A. OBrien
Chapter
win/McGraw-Hill
1
Foundations
of Information Systems
in Business
James A. OBrien
Fifth Edition
Chapter Objectives
Explain why knowledge of information
systems is important for business
professionals and identify five areas of
information systems knowledge they
need.
Give examples to illustrate how Ebusiness, electronic commerce, or
enterprise collaboration systems could
support a firms business processes,
managerial decision making, and
strategies for competitive advantage.
win/McGraw-Hill
James A. OBrien
Fifth Edition
Chapter Objectives
Provide examples of real world
information systems, including the
people, hardware, software, data, and
network resources that compose them.
Provide examples of several major types of
information systems from your experiences
with business organizations in the real world.
Identify several challenges that a business
manager might face in managing the
successful and ethical development and use of
information technology in a business.
win/McGraw-Hill
James A. OBrien
Fifth Edition
win/McGraw-Hill
James A. OBrien
Fifth Edition
Input
Inputof
of
Data
Data
Resources
Resources
win/McGraw-Hill
Processing
Processing
Data
Data
Output
Outputof
of
Information
Information
Products
Products
Storage
Storageof
of Data
DataResources
Resources
James A. OBrien
Fifth Edition
What is a System?
Environment
Feedback
Signals
Feedback
Signals
Control
Signals
Control by
Management
Control
Signals
Input of
Raw Materials
Manufacturing
Process
Output of
Finished Products
System Boundary
win/McGraw-Hill
Other Systems
James A. OBrien
Fifth Edition
win/McGraw-Hill
James A. OBrien
Fifth Edition
win/McGraw-Hill
nn
a
0
10 rles M
s
a
e
0
h
o
0
C
h
12 t
S
s
M
We 54 T
791
James A. OBrien
Fifth Edition
win/McGraw-Hill
James A. OBrien
Fifth Edition
10
win/McGraw-Hill
Name
Field
Payroll
Record
Payroll
File
Personnel
Database
James A. OBrien
Fifth Edition
11
win/McGraw-Hill
Support of
Strategic
Advantage
Support of
Managerial
Decision Making
Support of
Business Operations
James A. OBrien
Fifth Edition
12
1960-1970
Data
Processing
Management
Reporting
Electronic
Data
Processing
- TPS
Management
Information
Systems
win/McGraw-Hill
1970-1980
Decision
Support
Decision
Support
Systems
- Ad hoc
Reports
1980-1990
1990-2000
Strategic &
End User
Electronic
Commerce
End User
Computing
Exec Info Sys
Expert Systems
SIS
Electronic
Business &
Commerce
-Internetworked
E-Business &
Commerce
James A. OBrien
Fifth Edition
13
Company
Boundary
Extranets
Engineering &
Research
Manufacturing
and
Production
Accounting,
Finance, and
Management
Intranets
Advertising
Sales
Customer Service
Extranets
win/McGraw-Hill
James A. OBrien
Fifth Edition
14
Operations
Management
Support
Support
Systems
Systems
Transaction
Process
Enterprise
Management
Decision
Executive
Processing
Control
Collaboration
Information
Support
Information
Systems
Systems
Systems
Systems
Systems
Systems
win/McGraw-Hill
James A. OBrien
Fifth Edition
15
win/McGraw-Hill
Functional
FunctionalBusiness
BusinessSystems
Systems
Strategic
StrategicInformation
InformationSystems
Systems
Cross-Functional
Cross-FunctionalInformation
InformationSystems
Systems
James A. OBrien
Fifth Edition
16
win/McGraw-Hill
James A. OBrien
Fifth Edition
17
IS Human Resources
IS Development
IT Infrastructure
IS Performance
Organization Structure
and Culture
User Acceptance
win/McGraw-Hill
Business Strategies
Business Processes
Business Needs
Customer Relationships
Business Partners
Suppliers
Business Customers
Ethical Considerations
Potential Risks?
Potential Laws?
Possible Responses?
James A. OBrien
Fifth Edition
18
Chapter Summary
Information Systems play a vital role in the
efficient and effective operations of EBusiness, E-Commerce and enterprise
collaboration.
The business professional must know:
Foundations (fundamentals) of IS
Information Technologies
Business Applications
Development Processes; and
Managerial Challenges
win/McGraw-Hill
James A. OBrien
Fifth Edition
19
win/McGraw-Hill
James A. OBrien
Fifth Edition
20
Hardware Resources
Software Resources
People Resources
Data Resources
Network Resources
Products:
Paper Reports
Visual Displays
Multimedia Documents
Electronic Messages
Graphics images
Audio Responses
win/McGraw-Hill
James A. OBrien
Fifth Edition
21
win/McGraw-Hill