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2.7

of us regularly
lose our temper at
work

45%

65%

of those who work in

an office have had
office rage

of employee time is
spent engaging in or
trying to resolve
conflict

42%

more likely to have a

heart attack than
times
someone with a calmer
disposition

1 5
in

53%

workers are
subjected to
violence at work

of people have
been the victims
of bullying at
work

I
AT
TU
SI
ON
IN

STATISTIC

"blow your

top" is a colorful idiomatic expression that is

used to indicate that an individual is extremely upset and is
about to or has already lost his or her temper

DEFINITION

ANGER
Anger is "an unpleasant emotion ranging in intensity from irritation or
annoyance to fury or rage.T.W. Smith (psychologist)
Every day, we can experience things that could make us angry.
Common causes include feelings of:
Frustration.
Hurt.
Harassment.
Injustice, regardless of whether real or perceived.
Other causes include:
Requests or criticisms that we believe are unfair.
Threats to people, things, or ideas that we hold dear.

UNDERSTANDING ANGER

The Dangers of Anger

An appropriate level of anger energizes us to take proper actions, solve
problems, and handle situations constructively.
However, uncontrolled anger leads to many negative consequences, especially
in the workplace. For instance, it can damage relationships with our bosses and
colleagues; and it can lead people to lose trust and respect for us, especially
when we react instantly and angrily to something that we've misperceived as a
threat.
Anger also clouds our ability to make good decisions and find creative solutions
to problems. This can negatively affect our work performance.

UNDERSTANDING ANGER

The Dangers of Anger (cont.)

Frequent anger poses health risks too. One study found that people who get
angry regularly are more likely to suffer from coronary heart disease, eating
disorders, and obesity. Research has also found a correlation between anger and
premature death. Further studies have found that there is a link between anger
and conditions such as anxiety and depression.

UNDERSTANDING ANGER

Anger is not a
problem.!
It is one of our most
powerful and vital
tools.

Can relief stress

AT TS
TH OR
PP
SU

S
T
IN
PO

It is necessary to our survival

as individuals and
communities.

Could provide insight

into ourselves.
Anger lead to
violence
SOMETIMES BLOWING
YOUR TOP IS A GOOD
THING

16% fatal workplace

injuries resulted from
workplace violence.

Can cause work

place conflict.

Anger is linked to many

counterproductive
behaviours.
TH
AT
SM
DI
S
IS

R
E
T S
N
U NT
O
C POI

Cause other employee

to feel unsafe.

SOMETIMES BLOWING
YOUR TOP IS A GOOD
THING

Communications annoyances:
Speaking overly loud during phone calls
Listening to speakerphone at full volume
Having personal arguments in full hearing of the whole floor
Work practices annoyances:
Deleting the print jobs of others
Constantly complaining about work
Stress:
Do not leave their personal issues at home
Overworking employees
Dissatisfies employee:
Employee who feels he was cheated
Employee who was fired, laid off or wronged by a co-worker

CAUSE OF ANGER AT THE WORKPLACE

We manage anger when we learn to defuse it before it becomes destructive.

Below, we've outlined 12 strategies that you can use to control anger when
you experience it:1. Acknowledge That you Have a Problem
2. Keep a Hostility Log
3. Use Your Support Network
4. Interrupt the Anger Cycle
5. Use Empathy
6. See the Humor in Your Anger
7. Relax
8. Build Trust
9. Listen Effectively
10. Be Assertive
11. Live Each Day as if it's Your Last
12. Forgive and Forget

MANAGING ANGER

10

Increase workplace safety

Include anger management in employee safety training. This will help
employee recognizing his own symptoms of anger and reacting to symptoms
displayed by others.
Prevent Workplace Bullying
Intimidate behaviour may be the result of employee anger or can cause
employees to become angry when they believe they are victims of workplace
bullying. HR policies on anger management may address bullying and
implement zero-tolerance for this type of behaviour.
Tackles workplace conflict
The policy will provide steps for employees to report incidents in the
workplace to management or HR. A counsellor, psychologist or therapist in a
company could be helpful for employees to learn better ways of expressing
difficult and uncomfortable emotions and feelings.

POLICY RECOMMENDATION

11

Anger is a powerful force that can jeopardize your relationships, your work,
and your health, if you don't learn to manage it effectively.
To manage anger, acknowledge that you have a problem, keep a hostility log,
and build a support network based on trust.
Also, use techniques to interrupt your anger, listen, empathize, be assertive
with others, and learn to relax, as well as laugh at yourself.
Finally, don't let anger get in the way of the joys in life, and learn to forgive
people that who make you angry.

KEY POINTS

12

This presentation is based on:

http://www.spring.org.uk/2012/03/the-upside-of-anger-6-psychologicalbenefits-of-getting-mad.php

http://www.anger.org/wp-content/uploads/2012/11/AA-Anger-In-TheWorkplace-Whitepaper.pdf/anger/anger-statistics/

http://smallbusiness.chron.com/there-hr-policy-anger-management60668.html

http://www.mindyouranger.com/anger/anger-statistics/

http://www.mindtools.com/pages/article/newTCS_97.htm

http://www.difficultemotions.com/index.php/programmes/2012-09-03-1023-54/managing-anger-in-the-workplace

REFERENCES

13