Chapter 1

Introduction to
Organizational Behavior
1

 OB

studies what people do in an

organization and how that
behavior affects the performance
of the organization.

Effective manager vs. successful manager

Management duties

What managers do

Management roles

Management skills

Management functions
Planning

Organizing

Leading

Controlling
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Management functions
Interpersonal

roles

Informational

roles

Decisional

roles

Management skills
Technical

Human

skills

skills

Conceptual

skills

Goals of Organizational
Behavior
Explain,

predict, and
control human behavior

The field of OB seeks to replace

intuitive explanations with
systematic study

What

other knowledge
help us understand OB?

10

Contributing Disciplines
Psychology seeks to
measure,explain,
and change
behavior

Sociology studies
people in relation to their
fellow human beings

Social psychology
focuses on the
influence of people
on one another
Anthropology is the
study of societies
to learn about human
beings and their activities

Political science is the

study of the
behavior of individuals
and groups within
a political environment
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OB Model

12

Dependent variable

Things which will be affected by OB

Productivity

What factors influence the effectiveness and

efficiency of individuals

Absenteeism

Absenteeism is not all bad

Having too high employee absent rate will affect
productivity

Turnover

Not all turnover is bad

High turnover ratein some degree affect
productivity, particularly 4 the hospitality inducstry

13

 Organizational citizenship behavior (OCB)

No one will want to pick up the slack

No one would want to walk extra miles to achieve
the goals.

Job satisfaction

Unhappy employeeswhat else can you say?

14

Organizational citizenship

Discretionary behavior
Not part of an employee's formal job
requirements
Promotes the effective functioning of the
organization

15

Examples of Organizational
Citizenship
Helping

others on one's work team

Volunteering for extra job activities
Avoiding unnecessary conflicts
Making constructive statements about
one's work group and the overall
organization

16

Independent variables

Individual variables

Group variables

Age, gender, personality, emotion, values, attitude,

ability
Perception, individual decision making, learning, and
motivation
Norm, communication, leadership, power, politics

Organization system variables

Organizational culture, HR practices

17

Challenges and
Opportunities for OB

18

 Typical

employee is getting older

More women and minorities in the workplace
Global competition is requiring employees to
become more flexible
Historical loyalty-bonds that held many
employees to their employers are being
severed

19

Responding to Globalization
Increased

Foreign Assignments
Working with People from Different
Cultures
Coping with Anti-Capitalism Backlash
Overseeing Movement of Jobs to
Countries with Low-cost Labor

20

Managing Diversity
Workforce diversity
-organizations are
becoming a more
heterogeneous mix of
people in terms of gender,
age, race, ethnicity, and
sexual orientation

21

Diversity Implications
Managers

have to shift their philosophy

from treating everyone alike to
recognizing differences and responding
to those differences in ways that ensure
employee retention and greater
productivity.

22

OB Insights
Improving

People Skills
Improving Customer Service
Empowering People
Working in Networked Organizations
Stimulating Innovation and Change

23

OB Insights
Coping

with Temporariness
Helping Employees Balance Work/Life
Conflicts
Declining Employee Loyalty
Improving Ethical Behavior

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