Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Organization
for
Standardizati
on
Apale, Kristine R.
Beluso, Jake S.
GROUP 4
Abou
t ISO
World's largest
developer of
voluntary
International
Standards
Facilitates world
trade by providing
common standards
between nations
To be the worlds
leading provider of high
Visio
n
Missio
n
Missio
n
Why
ISO
instea
d of
IOS?
English:
International Organization
for Standardization (IOS)
French:
Organisation Internationale
de Normalisation (OIN)
isos
equal
Functio
n
1. General Assembly
Ultimate authority for their
work
Structur
e
2. ISO Council
Takes care of most
governance issues
Membership is open to all
member bodies
3. Technical Management
Board
Structur
e
5. Members
a.
b.
c.
Structur
e
6. Partners
a.
b.
c.
d.
International Electrotechnical
Commission (IEC)
International Telecommunication
Union (ITU)
World Trade Organization (WTO)
United Nations partners
World
Standard
s
Cooperati
on
(WSC)
Objective:
to strengthen the
standards systems of
the three organizations
1. Responds to a need in
Key
Principl
es in
Standar
d
Developme
nt
the market
2. Based on global expert
opinion
3. Developed through s
multi-stakeholder process
4. Based on consensus
Benefits
of
Internatio
nal
Standar
ds
(Busines
s)
1. Cost savings
2. Enhanced customer
satisfaction
3. Access to new markets
4. Increased market share
5. Environmental benefits
Quality
Managemen
t Systems
ISO 9000
ISO
9000
Designed to provide
Quality
Collection of business
Manageme
nt
System
s
quality assurance
processes focused on
achieving quality policy
and quality objectives
Customer focus
Leadership
Quality
Manageme
nt
Principl
e
Involvement of people
Process approach
System approach to management
Continual improvement
Mutually beneficial supplier
relationship
Creates a more
Advantag
es
Increases
satisfaction
customer
and
retention
Reduces audits
Enhances marketing
Improves
employee
motivation, awareness, and
morale
Promotes
Advantage
s
trade
international
Increases profit
Reduces waste and
increases productivity
Environment
al
Managemen
t Systems
ISO 14000
ISO
14000
improving environmental
management
Management of an
organization's
environmental programs
ISO
14000
minimize harmful
effects on the
environment caused by
its activities,
to conform to applicable
regulatory
requirements, and to
achieve continual
improvement of its
environmental
performance.
Plan
ISO
14000
Do
PDCA
Cycle
Check
Act
certification
ISO only develops
International
Standards
Standards
on
certification
process
Evaluate several
certification bodies
Certificati
on Body
"ISO Certified"
How to
display
the
Certificat
e
"ISO Certification"
"ISO 9001:2008
certified"
"ISO 9001:2008
certification"
Registered Trademark
ISO
Logo
Cannot be used by
anyone outside ISO,
unless authorized
Certificati
on by
Provision
Certificatio
n vs.
Accreditati
on
an
independent
body of
written
assurance
(Certificate)
that the
product,
service or
system meets
specific
requirements
Accreditation
Formal
recognition by
an
independent
body
(Accreditation
Body) that a
certification
body operates
according to
international
standards.