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Definition
Communication is an art of transmitting
Management
G a m e to
understand
importance o
f
COMMUNICAT
ION
PRINCIPLES OF
COMMUNICATION
Five Principles of
Communication
Communication is transactional because it
involves an exchange.
If I go to the store to get a coke, I exchange
Five Principles of
Communication
Communication is complex for several reasons.
It is interactive because many processes are involved.
It is symbolic because symbols are open to interpretation.
It is personal & cultural because a persons culture can
Five Principles of
Communication
Communication is unavoidable because it is
impossible to not communicate.
You are communicating constantly even when
Five Principles of
Communication
Communication is continuous because it
Five Principles of
Communication
Communication skills can be learned because
they can always be improved.
You may need to work on speaking skills,
PRINCIPLES OF
COMMUNICATION
Barriers of
Communication
These barriers are physiological, sociological
Language Barrier
If the communicator and the receiver belong
Semantic Barrier
A word may have a variety of meanings
Example light, cheap, etc. which can be used with
weight
He is so cheap & The price is comparatively
cheap
Poor vocabulary
Poor vocabulary does not allow the
Barriers to Efective
Communication
receiver and may not put effort to put across the message
in an effective way.
communication used.
OTHER COMMON
BARRIERS
Physical barriers are often due to the
nature of the environment.
Thus, for example, the natural barrier which
Attitudinal barriers
Attitudinal barriers come about as a result
Psychological factors
If someone has personal problems like worries
Diferent languages
and
Cultures
Diferent languages and cultures represent
a national barrier which is particularly
important for organizations involved in
overseas business.
Individual linguistic
ability
misunderstood messages
can also result in confusion
Physiological barriers
Physiological barriers may result from
Presentation of
information
Information Overload
Managers are surrounded with a pool of
information.
It is essential to control this information flow
Inattention
At times we just not listen, but only hear.
Example Asking query to boss when he is in
Time Pressures
Time pressures increases the stress
Any work which is performed without time pressure
is common problem