Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Communication
Meeting 2
14 September 2015/16 September 2015
Learning Objectives:
The
Question
How do you
effectively
manage cultural
diversity?
5
Why
How important
is
Communication
?
70%
of the mistakes
in the workplace
are due to
poor communication.
ARGENTINA =
I AM GAY &
AVAILABLE
11
Quoted from:
http://www.immi.se/intercultural/nr32/valtaranta.html
13
14
15
Did they surprise you? Intrigue you? Make you want to laugh?
INTERPERSONAL
COMMUNICATION
Body gesture
Tone
Facial
Expression
Appearance
Possible answers
Model 1
Verbal, Nonverbal,
and Written
Model 2
Verbal and Nonverbal
Model 1
Types of
communication
Verbal
(spoken)
Nonverbal
Written
Model 2
Types of
communication
Verbal
(spoken and
written)
Nonverbal
Passivity
Aggressivene
ss
Assertivenes
s
Continued
Step 3
Say what you want to happen
Step 2
Say what you think or what you feel.
Step 1
Assertive Response
Answer key
Scenario
Assertive Response
Answer key
Sure, you can use my computer. But,
A colleague asks you for just let me insert the password to the
your computer password computer. Is that okay?.... Here you go
(smile).
as hes forgotten his.
You feel uncomfortable
Or
about doing this. You
(if I did not have access to the
respond:
computer), I would say: Im sorry . I
wish I could tell you my password. It s
not that I dont trust you, but Im used
to keeping all my passwords private.
If you want I can call Andrew for you,
so that you can use his computer. How
about that?
INTERCULTURAL COMMUNICATION
To interact effectively and appropriately in another
culture, we need to have:
motivation to communicate
an appropriate fund of cultural knowledge
appropriate communication skills
sensitivity
character
Intercultural competence
Intercultural competence is the knowledge, skills, and
personal attributes needed to live and work in a diverse world.
Mind Set
(knowledge)
- cultural self-awareness
-knowledge of other cultural
frameworks
Skill Set
(abilities/skills)
- empathy
- verbal & non-verbal
communication
Heart Set
(attitudes)
- curriosity
- sensitivity
- opennes and
understanding
Change is Difficult
It is very easy to think that our culture is the best and that other
cultures just are not as good. But this way of thinking makes it very
difficult to get along with people of other cultures and to work together
effectively.
Why?
BUSINESS NEGOTIATIONS
Some cultural problems might be
encountered during a negotiation. The
problems can be caused by:
1. Formality, titles and status
2. Pace (rapid or slow)
3. Emotional displays
4. Direct or indirect?
5. Evidence
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
T
Some people will find the process of adapting to a new
country easier than others.
NG
Knowing about these four stages will help people adjust to a
new culture more quickly.
T
People can ease culture shock by learning about the
language and customs beforethey go to the new culture.
F
Culture shock is another name for cultural adjustment.
NG
The first stage is usually the shortest.
T
In the first stage, people will have a very positive impression
of the new culture.
NG
Many people will leave the new culture while they are in the
second stage.
F
By the third stage, people do not experience any more
problems with the new culture.
NG
In the fourth stage, people speak the new language fluently.
F
Reverse culture shock is as difficult to deal with as culture
shock.
Post-scripts:
1.
2.
Quiz
2.
3.
4.
5.