CHAPTER 14

MANAGING EMPLOYEE
ATTITUDE AND WELL-BEING

Emotions in the
Workplace

So what are Emotions?

Emotions are psychological, behavioral, and

psychological episode experienced toward an

object, person, or event that create a state of
readiness.

Attitudes
Attitudes are cluster of beliefs, assessed

feelings, and behavioral intentions toward a

person, object, or event.

Three components of attitude:

Beliefs
What you believe to be true.
Feelings
Represent positive or negative evaluations
of the attitude object.
Behavioral Intentions
Represent your motivation to engage in a
particular behavior with respect to the
attitude.

How Emotions Influence

Attitudes and Behavior
Essentially we automatically attach emotions

to incoming information when it is received

through our senses even though we have not
consciously thought about it. These are not
calculated feelings; they are automatic and
unconscious emotional responses based on
thin slices of sensory information.

Cognitive Dissonance
An uncomfortable tension experienced when

behavior is inconsistent with our attitudes and

tends to motivates people to change their
attitudes so they are more consistent with the
behavior.

Job satisfaction
A persons evaluation of his or her job and

work context. It is an appraisal of the

perceived job characteristics, work
environment, and emotional experiences at
work.

ExitVoiceLoyalty
Neglect (EVLN) model
As the name suggests, the EVLN model

identifies four ways in which employees

respond to dissatisfaction.

Exit
Refers to leaving the organization, transferring
to another work unit, or at least trying to
make these exits.

Voice
Refers to any attempt to change, rather than
escape from, a dissatisfying situation.

Loyalty
This has been described in different ways. The
most widely held view is that loyalists are
employees who respond to dissatisfaction by
patiently waitingsome say they suffer in
silencefor a problem to work itself out or
get resolved by others.
Neglect
Includes reducing work effort, paying less
attention to quality, and increasing
absenteeism and lateness.

Organizational Commitment
Refers to an employees emotional
attachment to, identification with, and
involvement in a particular organization.

Ways to Build Organizational

Loyalty
Justice and support
Shared values
Trust
Organizational comprehension
Employee involvement

Work-Related Stress and Its Management

Stress
An adaptive response to a situation that is
perceived as challenging or threatening to a
persons well-being.


Stressors

Include any environmental conditions that

place a physical or emotional demand on a
person.

Three most prevalent stressors:

Harassment and

Incivility
Work Overload
Low Task Control

Managing Work-Related Stress

Personality Effects on Attitude and Well-Being

Personality
Refers to the relatively stable pattern of
behaviors and consistent internal states that
explains a persons behavioral tendencies

Big Five Personality Dimensions

THANK YOU