Emotional Intelligence

Arundathi Abeypala
Behavioural Sciences Stream
Faculty of Medicine
University of Colombo

Learning outcomes

Define emotional intelligence

Describe the components of emotional

intelligence

Describe why emotional intelligence is

essential in ones life

Differentiate between emotional

intelligence vs. "traditional" intelligence

Describe ways of developing emotional

intelligence

What is Intelligence?

Typically focused on

analytic reasoning
verbal skills
spatial ability
attention
memory
judgment

Intelligence is the ability to

adapt to novel situations
or the ability to solve
abstract problems.

What is Emotional Intelligence

(EI)?

The capacity for recognizing our own

feelings and those of others, for
motivating ourselves, and for
managing emotions well in ourselves
and in our relationships

The Research:
In every field, your EQ (emotional
quotient) is 2 times as important
as your cognitive abilities.
Almost 90% of success in
leadership is attributable to EQ.

Why Smart is Stupid

Case of David Pologruto

High intelligence does not

guarantee success in life

Why academic brilliance is not

enough

What is Emotional
Intelligence?
1. Awareness of emotions
2. Managing emotions
3. Motivation
4. Empathy
5. Social skills

Personal Competence

these competencies determine

how we manage ourselves
Self-Awareness
Self-Management
Motivation

Self-Awareness

knowing ones internal states,

preferences, resources and
intuitions
Awareness
emotions
samurai
andofZen
master

Knows what he wants in life

Knows his strengths
Admits his failures
Likes to get feedback from others
Engulfed
Accepting

Managing Emotions
Managing ones internal
states, impulses and resources
Working memory functions well when mind is
calm

We are always managing emotions

Many negative emotions: Anger; Sadness;
Worry
True happiness is possible when we
manage the negative emotions

Motivation
Emotional tendencies that
guide or facilitate reaching
goals

Marshmallow Test resisting impulses

12 yrs later:
More socially competent
Cope with difficulties better
Confident
Dependable
Being aware of emotions and managing them well increases
motivation

Social Competence
These competencies
determine how we handle
relationships
Empathy
Social Skills

Empathy

Awareness of others feeling,

needs and concerns,
With awareness of ones emotions,
develops empathy
put oneself into another's shoes

Social skills

Adeptness at including
desirable responses in others
Old Japanese couple
A socially competent person:
Good at organising groups
Negotiates conflicts
Has personal connections: Good friends; Great spouses

Social skills are based on:

Awareness of emotions
Managing emotions
Empathy

Emotional Intelligence Map

Self-Awareness
Empathy
Emotional Awareness
Understand Others
Accurate Self-Assessment
Developing Others
Self-Confidence
Service Orientation
Self Management
Leveraging Diversity
Self Control
Political Awareness
Trustworthiness
Social Skills
Conscientiousness
Influence
Adaptability
Communication
Innovation
Conflict Management
Motivation
Leadership
Achievement Drive
Change Catalyst
Catalyst
Commitment
Building Bonds
Initiative
Collaboration & Cooperation
Optimism
Team Capabilities

How to Increase Your EQ

Conduct a personal inventory.

Analyze the setting & identify skills
needed.
Enlist trusted friends.
Focus on a few competencies.
Practice, practice, practice.
Be observant and reflective.
Dont expect immediate results.
Learn from your mistakes.
Acknowledge your successes.

There are instruments to

measure EI...

Take time for mindfulness

Recognize and name emotions
ID the causes of feelings
Differentiate having the emotion and doing
something about it
Learn optimism to challenge distortion
Learn distraction techniques
Listen to voice of experience
Develop Listening skills

Changing ourselves:
Mindfulness of the present
moment

Mindfulness is concentrated
awareness of one's thoughts, actions
or motivations

REFERENCES

Goleman, D. (1995). Emotional

intelligence. New York: Bantam Books
Goleman, D. (1998). Working with
emotional intelligence. New York:
BLOOMSBURY
Shiv Khera (revised 2002 )You can
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