Cloud IVR

Get efficient with your inbound callhandling

Content

1.About Us

2.Intro - Cloud IVR

03
04

3.Services by Cloud IVR

4.Cloud IVR in various verticals
5.Call Flows
6.Features

05
06
07 - 09

7.Inegeration

10 - 12

8.Case Study

13
14 - 16

About us
Knowlarity was the first to introduce cloud telephony for businesses in India.
It was set up in 2009 with a goal to revolutionize the way small- and
medium-sized companies communicated. The startup is backed by some of
the best venture capitalists in the world: Sequoia and Mayfield.
Headquartered in Singapore, it has offices in India, Dubai, Turkey and the
Philippines, and has a presence in more than 65 countries. Its customers
range from first-time entrepreneurs to multinationals like L&T and Golds
Gym. It has proudly served more than 12,000 companies worldwide.
For more information, visit www.knowlarity.com
Give us a call on any of the number or write to us at
globalsales@knowlarity.com
3

Cloud IVR
Get efficient with your
inbound call-handling

Our cloud-based interactive voice response system lets you route calls to
the right department, executive or office. For English, Press 1. OR For Sales,
press 2. OR To place a new order, press 3. You look like a big company, you
sound professional and you work efficiently. You save time on manual
forwarding, you save money because you dont need a receptionist
anymore, and you gain trust because youre always accurate.

Services by Cloud IVR

Cloud IVR is used across

various verticals
Using call - routing and IVR to qualify leads
significantly improves closure rate
MARKETING

HOSPITALITY

REAL ESTATE

IVR solutions are most useful for hotels in terms of

booking or gathering information. It can be used to
route incoming calls to right department / floor /
facility at your resort or restaurant. Can be used for
surveys and to get specific feedback from
customers and improve customer experience.
The caller can get routed to the right agent when he
calls for information or feedback. This help avoid
confusion and projects a professional and efficient
company.
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Marketing Call Flow

Hospitality Call Flow

Real Estate Call FLow

Powerpacked Features

MOBILE APP

MULTI-AGENT ACCESS

CALL RECORDING

Through a pop-up, get the history and profile of

the person calling. Listen to recordings and build
sales funnel - straight from mobile.

Divides responsibility and allows executives to

access call logs even when unavailable.

Every call made or received is recorded. So

monitoring the quality of customer support or
analyzing calls from customers and prospects is
as easy as pushing a button.
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Powerpacked Feautres

UNIFIED MANAGEMENT

CRM INTEGRATION

NOTIFICATIONS

Add or delete forwarding numbers, access

logs, and recordings, listen to voicemails and
modify call settings from a single panel.

It's ability to integrate seamlessly with existing

CRM, such as Freshdesk, Salesforce and
Zendesk, ensures that the records are always
up-to-date.
You can choose to get email alerts for calls that
couldn't be answered or even for new
voicemails.

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Powerpacked Features

WHITELISTING API

OUTBOUND CALLING

STICKY AGENT

SUPER CONFERENCE

This feature helps to contact NDNC numbers legally.

API keeps you safe from legal hassels of accidentally
calling on these number by seeking consent through
an automated SMS
Every call made through your toll - free number is
recorded and synced with CRM. Listen to pasr
conversations of agents and customers, anytime.
A great personalized customer experience, repeated
callers get forwarded to the same agents.
Create a virtual meeting room anywhere. Share phone
number and conference PIN with up to 9 other
participants and create a secure conference call room
no matter where.
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Integration
Optimize Workflows And Improve Productivity

Knowlarity provides a framework to integrate with third-party applications.

The framework allows third party apps to integrate into the flow of the
phone calls in SR, based on the apps requirements, and decide what action
needs to be performed at the end of the call.

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Case study

How Knowlarity made call-handling easy for Easy Taxi

A pioneer in online taxi service in Latin America
Available in 30 countries and 420+ cities
Need: 17M users, 400,000 taxi drivers, 20 executives and 15
numbers but required 1 single Singapore number
Solution: Knowlarity's Cloud IVR

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How knowlarity made call-handling easy for

Easy Taxi

Founded
in April
2011
30
Countrie
s
420+
Cities

Easy Taxi is the largest taxi booking app in the world. The
application connects taxi drivers and passengers, allowing
them to experience a fast, convenient and safe ride, with just a
tap of a button. Easy Taxi is available for Android, iOS,
Blackberry, and Windows Phone devices, as well as for B2B
clients through Easy Taxi Pro and Easy Taxi Corporate solutions.
Founded in April 2011 in Rio de Janeiro, Brazil, Easy Taxi
became the pioneer in online taxi service in Latin America.
Currently available in 30 countries and 420+ cities (and
counting), the app has globally redefined taxi booking.
The need
As of December 2014, the company reported that it had
reached 17 million users and a network of more than 400,000
taxi drivers.
To handle all its calls, Easy Taxi had 20 executives and 15
digital numbers where the calls were picked up by agents. In
order to manage all their incoming calls, Easy Taxi expressed a
need to have one single Singaporean number.

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How Knowlarity made call-handling easy

for Easy Taxi
17
Million
Users
400,000
Taxi
Drivers

The solution
Knowlarity provided the company with a single telephone
number. When a user called on this number, he/she was
greeted professionally, (Welcome, please wait while we
connect) and routed to the right agent. If the call was
made after the office hours, the caller was encouraged to
leave a voicemail through a pre-recorded script. If the call
couldnt be answered by an agent, an SMS was sent
requesting the caller to call during the office hours or send
an email.
Success story
Thanks to Knowlaritys solution, Easy Taxi was able to
solve the problem of call routing among its executives.
This helped the company give enhanced customer
experience, brought greater efficiency internally and
allowed it to respond to every single call, no matter when
it was made.

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Thank
You!
Name:Mohit Kumar
Mobile: +91-8447754721
Email Id: mohit.kumar@knowlarity.com