Creative Problem

Solving & Decision

Making

How can we develop an accurate accounting

and mapping of inactive accounts?

Approaches
ApproachestotoSolve
Solvethe
theProblem
Problem

Our Symbol & Battle cry

Defining Problem in Solvable Way

A
C
E

Why Why
Pareto chart
What What Major Effect
S.C.A.M.P.E.R
Opportunity Thinking
Solution Idea Weighted
Chosen Solution
Action Planning

Our Symbol & Battle cry

If we hold on together

Defining Problem in
Solvable Way
Before

Accounting and Mapping of In-active

Accounts
After
How can we develop an accurate
accounting and mapping of In-active
accounts?

Why Why

A
Key in the titles in order from
highest response to lowest
response.

No. of Concessionaires not

updated
Old Procedure/System
No Accountable Personnel
Back out
Lack of Monitoring
Double Entry
Lusot

Pareto Chart
Totals Go Here- Order from Most to
Least

Percent of Total Displays Here

What What Major Effect

C
Substitute

Combine

Adapt
Modify
Put In
Eliminate
Reverse

S.C.A.M.P.E.R
Substitute satellite map to old Base Map
Manpower of all division concern

Process Updating of Data

New Software
Double Entry
Penalty to Condoning

Opportunity Thinking

Obvious

Opposite

Opportunity

Some In active
accounts cannot
be located
No defined
procedure
Accounting and
mapping not
updated

Proper
Accounting of In
active Accounts
Defined
Procedure can
be Followed
Updated
Accounts and
Maps

Conduct ocular
Inspection and
Survey
Prepare
Procedure
Updating of
Data base
Account Deploy
man Power to
indentify actual
existing
Accounts
whether active
or In Active

Prim
e
Caus
es

1
2
3
4

Solution ideas
Weight
Satellite map
Combine Manpower
Adapt PDR program &
eBACs
Put in new software

Eliminate double
entry
Reverse penalty to
condonation

Conduct ocular
inspection/survey

8
9

Prepare detailed
procedure for the
Updating Process
Up-date data base
accounts

Solution Idea Weighted

Serve the Preserve Practiced
Practical
Cost
Customer the non
by other Tota Weighte
&
Effectivene
s best negotiable Organizati ls
d total
Realistic
ss
Interest
policies
ons
0.2

0.3

0.2

0.2

0.1

10.00

7.00

10.00

10.00

10.00

10.00

10.00

10.00

10.00

10.00

10.00

10.00

10.00

10.00

10.00

10.00

7.00

10.00

10.00

10.00

10.00

10.00

10.00

10.00

10.00

10.00

8.00

10.00

10.00

10.00

10.00

10.00

10.00

10.00

10.00

10.00

10.00

10.00

10.00

10.00

10.00

10.00

10.00

10.00

10.00

1
47
50
50
47
50
48

2.00
9.10
10.00
10.00
9.10
10.00
9.40

50

10.00

50

10.00

50

10.00

Chosen Solution

Eliminate Double Entry

Conduct Ocular
Inspection/Survey
Prepare Detailed Procedure for
the Updating Process

E
Action Steps

Action Planning
Date

Resources
Required

PiC

Expected
Outcome

Notify 3 times
thru registered
mail those
accounts no
longer exist
and
recommend
for write-off
and
permanently
deleted from
the database.

Postal Service,
Computer,
Printer,
Manpower
P180K

Commercial
Division

Decrease
account
receivables
and written-off
old accounts

Updating of
verified and
corrected
inactive
accounts in the
GIS program &
eBACs

Software,
Encoder,
Computer,
Printer
P100K

Engineering
Division

Updated Data
of Inactive
Accounts