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Information

Management
Chapter 1

What is Information?
Data that have been
organized and interpreted,
and possibly formatted,
filtered, analyzed, and
summarized.

What is Information?
Knowledge
- Is an understanding, or model,
about people, objects, or events,
derived from information about
them.

Wisdom
- Is the ability to use knowledge
for a purpose.

Managers Obtain
Information from Data and
Use it to Obtain Information

The Role of Information in


Organizations
Information as a
Resource
Information as an Asset
Information as a Product

Managers Use
Information as a
Resource, Asset,
or Product

The Role of Information Technology


Information technology
has allowed individuals,
groups, and
organizations to manage
information effectively
and efficiently.

Information Technology
Includes computer
hardware, software,
database management
systems, and data
communication
technologies.

Computer Hardware
Refers to the equipment
used in electronic
information processing.
- Input
- Processing
- Storage
- Output

Computer Software
Provides the instructions, in
the form of computer code
and its accompanying
documentation, for
processing data
electronically.
- System Software
- Application Software
- Software Development

Database management systems


Offers vehicles for
storing and supporting
the processing of large
quantities of business
information, such as data
on employees, products,
customers and suppliers.

Data Communication Technologies


Specifically company
networks and the
Internet, a worldwide
network of networks,
have the dramatically
improved the
communication of
information across small
and large distances.

What is Information System


It combines information
technology with data,
procedures for
processing data and
people who collect and
use the data

The Purpose of Information Systems


Three Categories:
Automation Systems
Transaction Processing
Systems
Management Support
Systems

Automated System
Use information
technology to perform
tasks or to make them
easier or less labor
intensive.

Transaction Processing Systems


(TPS)
Process and record an
organizations transactions.
Transaction
- Is a unit of business activity,

such as purchasing a product,


making a banking deposit, or
reserving an airline seat.

Management Support System (MSS)


Management reporting
systems
Decision support
systems
Groupware
Executive information
systems

The Scope of Information System


Individual information
systems
Functional information
systems
Enterprise information
systems
Inter-organizational
information systems

What is Management?
It refers to the process of
achieving organizational
goals by planning,
organizing, leading, and
controlling
organizational resources.

What is the managers job?

The Roles of the Manager


Gathering Information and
Monitoring the Environment
Sharing Information
Leading, Motivating, and
Coaching Employees
Making Decisions and Plans
Resolving and Negotiating about
Resources
Resolving Problems and
Developing Strategies Responses
Providing Control.

The Challenges for Effective


Information Management
Using Technology
Appropriately to Meet
Information Needs
Dealing with Too Little, Too
Much, or Conflicting
Information
Responding in a Timely
Fashion
Ensuring Cost Effectiveness
Ensuring Security

Four Step Management Approach


Step 1 Diagnosing
Information Needs
Step 2 Evaluating
Information Technology and
Systems
Step 3 Designing
Responsive Systems
Step 4 Implementing
Information Systems

Step 1 Diagnosing Information


Needs
Assess the situation
Determine Needs

Step 2 - Evaluation
Determine deficiencies
of existing systems
Evaluate technologies to
meet needs

Step 3 Design
Design new systems or
change old ones

Implementation
Identify responsibilities,
roles, and resources
implement change

Case Questions

What information needed?


The manager of benefits in a
moderate-size manufacturing
company has just received four
complaints from employees who state
that their retirement accounts have not
been properly credited for the third
quarter in a row. What information
does the manager need to ensure the
correct assignment of money? What
role can information systems play in
providing the needed information