TATA Group Overview

Overview
• India’s largest business group - 5.4% of India’s GDP
• FY ‘09 Revenue - $ 70.8 bn, Profits - $ 6.0 bn
• 7 Business sectors with Operations in over 80 countries
• International Income - 61% of Group Revenues
• Largest employer in the private sector in India - over 350,000
employees Jamsetji Tata
• Market capitalization - USD 41.16 billion (As on 16th July, 2009) Founder, 1839-1904

Management Philosophy
• “Improve the quality of life of the communities we serve through
leadership in sectors of national economic significance”
• 66 % of Profits committed to Society

TATA Group Companies

TATA Steel TCS TATA Power TATA Motors TATA Chemicals Indian Hotels TATA Tea

Consumer
Materials IT Energy Automotive Chemicals Services Products

World’s 6th 11th Largest India’s Largest Top 10 Globally India’s Largest India’s Largest WORLD’S
Largest Globally
NO. 1

TATA - World’s 6th Most Respectable Business Organization

February 27, 2010

Tata Consultancy Services
 TCS was established in 1968
 FY 2009 revenue of USD 6.01
billion ( up from USD 5.63 billion
in FY 2008)
 Over 1,43,000 employees
 1st Company in the world to be
Major Industrial Solution Units New
Markets Growth assessed at Level 5 for
Markets
integrated enterprise-wide CMMI
Government

and PCMM
Services

North
Goods

India
Energy, Resources & Utilities

America
& Health Care

Life Sciences & Health

Travel, Transportation
& Consumer Good

 Global presence - 156 offices in

Energy, Resources &
Financial

Retail & Consumer

Transportation
Financial

High Technology

Asia 42 countries
Telecom, Media

UK
HighManufacturing

Pacific
Government
Technology
and &

Manufacturing
Insurance

 First and Largest

Life Sciences
Banking
Services

Utilities
Insurance

Emerging
Telecom

Care

Europe
Banking

Markets
Travel,
Retails

 Software R&D centre in India

Infrastructure Engineering &
BPO
 Software exporter in India
Services Industrial Services

February 27, 2010 2

Engineering & Industrial
Services

February 27, 2010

3
Engineering and Industrial Services
Overview

Over 25 years in engineering services TCS rated at the top in

6500 engineers working for 250 engineering services space
customers globally
by Dataquest in its annual

FY09 Revenues: 365 MM USD DQ Top 20 survey report

for 2009, for third
consecutive year

Integrated Full Services Portfolio across Product/Process Lifecycle

Product Development Plant Solutions

February 27, 2010 4

 EIS Offerings
Product Plant
Development Solutions
Process
Core

Concept Product Design Process Mfg Mfg Process Asset

R&D
Design Design Validation Planning Engineering Mgmt Mgmt

Advanced Materials Mechanical Design Plant Engineering Plant Automation

NPI Electrical Design Process Design Control Systems
Six Sigma Electronics & Plant detailing MES
Services

Software Adaptive Mfg

Sub-System Design
Concepts CAE Analysis
Asset Design Inventory Opt
Prototypes Testing Support
Tool Design Monitoring
Styling DFMEA
Mfg Process Planning MRO
Packaging System testing
Sourcing EAM Analytics

Product Electronics & Plant Automation Plant

Offerings

Engineering Software Services Engineering

EIS

Geo Spatial Product Lifecycle Integrated Asset Sourcing & Mfg

Technologies Management Management Electro-Mech. Services

-5- February 27, 2010

Plant Solution & Services - Integration Capability - Shop Floor-
to-Top Floor
Supply Chain ERP System Supply Chain

Scheduling/

Maintenance
Production MES

Asset
Optimization/DSS

Control Systems &

Asset Health DSS EAM/CMMS
HMIs

FOUNDATION

Data Historians/Asset Measurements & Inspections

O&M Event I&C Device
Sampling Portable Devices On-line devices
Monitoring Monitoring
Operators Inputs Smart Machines Oils Vibration Vibration
Maintenance Inputs Calibration Monitors Chemicals Process Instrument Shaft Deflection
Water Thermography Process Analyzers
Smoke Electricals DCS Info.

Using Applicable Standards ISA95 Compliance MIMOSA Compliance

-6- February 27, 2010

EIS Growth Investments - Global Delivery
Centers
USA UK Europe APAC

9 EIS Delivery
Yokohama, Japan Budapest, Hungary Montevideo, Uruguay Guildford, UK
Centers in India
Sao Paulo, Brazil Hangzhou, China Melbourne, Australia Multiple locations,
US & Canada

February 27, 2010 7

EIS - Key Facts

EIS Revenue by Vertical

Pharma & Others
MDD 3%
EIS Revenue by Geo

8%
Energy& Automotive
Utilities 21%
13%

Ind.Machi.&
Retail HiTech&
16% Telecom
23%

Aerospace
16%

6500
5900
5300  Hiring from the best: Only about 4% of
4500 Recruitment & total applicants to TCS are made offers
3000
EIS Growth

1800  69% have experience greater than 3 yrs

100012001350
Attrition
750
 Attrition: Lowest attrition in the industry

TCS attrition rate – 11.4 %

EIS attrition rate – 6.0%

February 27, 2010 8

Awards & Accolades for EIS
TCS rated as the top player in the engineering services space by
Dataquest in its annual DQ Top 20 survey report for 2009, for the
third consecutive year
Innovation Award from Ferrari for technological leadership and
innovation, in 2008
2008 Tata Innovation Award for the 'Most Promising Innovation'
Awards

2008 Frost & Sullivan Global IT Services Customer Value

Leadership Award
"2009 Supplier of the Year Award” by Honda of America Manufacturing,
USA
“ELCINA–DUN & BRADSTREET Award” for Excellence in Quality for
Electronics Hardware Manufacturing & Services for 2007-08.
Analyst Recognition

In a Gartner report, "A Guide to Choosing PLM Service Providers"

in 2009, TCS was very positively positioned. The report analyzed 21
service providers including IBM and Accenture.
TCS was placed among Top Ten Independent Service Providers in
collaborative PDM space by CIMData in its annual 2008 Market
Analysis report.
A Forrester report titled “Offshore Product Development has Arrived”
in 2006 credits TCS with the widest service offering, spread across
R&D and engineering services
ARC Insights: Manufacturing IT Asset Management report by
Houghton Leroy dated 28th April 2005 positions TCS as a player
along with SAP, MRO and IBM
February 27, 2010 9
TCS Integrated Asset Management
Practice

February 27, 2010

Integrated Asset Management
Global Presence
2008
Integrated Asset
Management
2007
Domain Solutions

2006 Managed
Managed Engage.
Engage.
Services
Services
2005 Global Rollout

2004 EAM Global

Support Center
2004
Center of Excellence

2003 EAM Application

Integration projects
EAM
Multi Site Program
2002 Multi Country Rollout
Projects in APAC Definition

2001 EAM EAM

Consulting Project Feasibility
Management
Process
Study
2000 Maximo Technology
Implementation Domain
1999 Data Solutions EAM Process
FACTORe Mapping
Migration
Rollout
1994 EAM EAM
First
Application Product
Project
Integration Management

February 27, 2010

TCS IAM Services Footprint
Strategic
Strategic Interfaces
Interfaces Center
Center of
of Excellence
Excellence Services
Services

Think Build Operate

Processes

Alliance
Alliance Capital Risk Spare Parts Optimization
LTAP
Planning Management
Partners
Partners
EAM Audit
Maintenance Analytics
Asset Asset
Information RCM Performance
Analyst
Analyst Management Management C
Groups
Groups Vendor Rationalization U
S
Product Selection System Integration T

Domain
People

Academia
Academia O
M
Product Implementation Product Upgradation E
Industry
R
Industry
Fora
Fora Managed EAM Services S
Data Collection Cataloguing

TCS
TCS Enterprise Applications
Practices
Maintenance & Support
Practices Integration

Tools

February 27, 2010

 TCS IAM Assets
 TCS, through the IAM Practice, continue
investing in
Products / Alliances Processes
• Collaborative &
participative approach
• Project Management
Project Based KBs People • iQMS
• Introduce Best
• Lessons Learnt • In depth product and Practices
• Workarounds technical knowledge • Checklists
• Critical Elements • Multi product, multi • Templates
• Product Bugs / Fixes project experience • Startup kits
• Product • Wide Domain and
Enhancement Industry expertise
Opportunities • Focus on speed and
• Reusable custom customer value
components

February 27, 2010

The IAM Lab : Integrated Asset
Management
ERP - Oracle ERP - SAP
Apps

4.1
Oracle MS SQL
Database Server
5.2 6.2
Mobile BEA IBM DB2
7.1
Solution Weblogic
Database
IBM Tool
Application
Websphere

Commercial Application
GIS
IAM Server
Enablement
Actuate
8.x

Scheduling Current Brio

Actuate
7.x

Solution In Progress
Future Birt
Color Code

Reporting
Tool

Plant
Design & Predictive
SCADA Automation /
Engineering (Matrikon)
Historian
February 27, 2010
The Value of Asset Management
Maximize output
Reduce downtime Improve planning
& scheduling
Highest
Manage reliability
risk

Compliance Maximizing Limited Retain

Framework Return on Resources Knowledge
Assets
Visibility
Reduce
Lowest labor costs
cost
Comply with
Regulations
Reduce Inventory
February 27, 2010
 Capability Summary – Integrated Asset Management
Services Offering Overview Solution Capability

Consulting Services Focused on building tools, techniques, processes and skill of  Asset Information
 EAM Assessment Management
resources to consult and implement EAM solutions
Solution Blueprinting  Strategic Investment Planning
Product Based Services  PM Forecasting and Planning
 Application Services Multi Site
EAM  Condition Monitoring
Program
 Systems Consolidation Rollout Definition  FMEA framework and RCM
 Systems Integration  Shutdown Planning
 Dashboard and Reports Project
EAM Feasibility
Study
 Service Management
Process
Analytics and Management
Technology
 Workforce Scheduling
Optimization Domain  Mobile Work Management
Data Migration
Solutions EAM Process  Inventory Optimization
Mapping
 Mobile Inventory Management
EAM EAM  Calibration Management
Product
Application
Management
 Safety and Work Permits
Integration
Alliances  GIS Enablement

Customers
Project Based KBs People
• Lessons Learnt • In depth product and technical
• Workarounds knowledge
• Critical Elements • Multi product, multi project experience
• Product Bugs / Fixes • Wide Domain and Industry expertise
• Product Enhancement Opportunities • Focus on speed and customer value
• Reusable custom components

Methodology
• Collaborative & participative approach
• Project Management
• iQMS
• Tailoring process to suite client’s processes
• Introduce Best Practices February 27, 2010 16
 Role Description
Business Unit Engineering & Industrial Services
Role Title Asset Management Business Consultant
Role Description • Business consultant for IAM Practice
• Analyze business requirement of the client and suggest best solution
• Design best asset management system for individual industry vertical
• Optimize asset management solution with specific product for specific client
• Understand the long term business view and long term technology view of the
client
• Prepare business documents like project proposal, approach notes etc
• Help preparing project documents such as “As is”, “To be”, “gap analysis” etc.
• Support project team to translate the Business requirements of the clients to
specific asset management functions
• Help technical design team in preparing Software Requirement Specification
in view of the client’s long term business needs
• Participate in client teleconference / meetings to address specific business
related issues Supporting EAM projects presale activities
• Support Education & Learning activities of team members
• Participate and Conduct Monthly Knowledge sharing sessions for individual
domain knowledge/ Industry solution

February 27, 2010

Career Path in TCS EAM

February 27, 2010

Thank You
Delivery Excellence
Drives Certainty

February 27, 2010