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Center
ISSC-Dallas
IBM
ISSC
ISSC Dallas
Functions:
Applications Planning
Requirements definitions
Software Development
Business systems testing
Applications developed with IBM Marketing and Services
organizations.
Marketing applications include
Product Configurators
Contract Management Systems
Dallas Development Center:
$50 million portfolio of applications
Provided support for high volume business change
ISSC-Dallas
Problems faced:
Nice to
have tool
Mission
Critical
tool
Development Process
Results
Development
Cycle time
23 w -> 17w
65%
reduction in
defects
11% Cost
savings
50%
reduction in
testing time
Drivers of Transformation
Productivity suffered
Heterogeneity prevailed
Less responsive
TRANSFORMING ISSC-DALLAS
The central elements of change:
Using automated tools & adopting common methods and techniques to support the
processes
3) CULTURAL CHANGE
Decision making responsibility:
Previous: management
Now: Employees
2-way channel:
Town meeting
Monthly round table meetings
On-line question box
Initial Results
The initial results were encouraging.
Improvements in employee morale, job satisfaction, productivity, and quality were
recorded after the pilot tests were implemented
Employee Morale and Job
Satisfaction
75 item survey used as an
indicator to measure worksite
morale
Employees upto 45% more
positive about job opportunities ,
own job content and immediate
mangers performance
Morale for managers at an all
time high.
Participation index scores
improved by 12 points to 81%
Productivity
Quality
THANK YOU