Framework for Business

Communication

 Communication is the process of

exchanging information and meaning
between
through

or
a

among
common

individuals
system

symbols, signs, and behaviour.

of

Exercise 1

A
walk in
the the
park

By- Prof Sachin Batra, NICMAR

Indore

COMMUNICATION STYLES

Communication Channels

Communication Process
Barriers
Differences in
_________ level,
education
experience, and culture
Physical issues, such
as _____or
noise
uncomfortable surroundings.
Mental distractions, such as
listenin
developing a response
instead of
g
________

Flow of Information
Within an Organization

Communication Systems
Formal
system

Inform
al
system

Grapevine
Grapevine is less accurate than
other communication channels
Message distribution is
__networked_ rather than linear
in nature

Your Turn
Why do communication breakdowns
occur
between individuals?
in organizations?
What can you do to prevent or
minimize communication
breakdowns?

Levels of Communication

Continued

Levels of Communication

(cont.)

Strategic Forces Influencing

Business Communication

Four Dimensions of
Business Behavior

Diversity Challenges
International

International Barriers
the way of life of a people which
includes a vast array of behaviors
and beliefs.
Hofstedes cultural dimensions Power Distance
Individualism vs Collectivism
Masculinity vs Femininity
Uncertainty Avoidance

Intercultural Barriers

Ethnocentrism
Stereotypes
Interpretation of Time (chronemics)
Personal Space Requirements
(proxemics)
Touching (haptics)
Body Language (kinesics)

Impacts of Technology
Aids in collecting and organizing data
Helps craft clearer and more effective
messages
Overcomes distance and time issues
Complicates interpersonal relationship
development
Raises legal and ethical issues

Team Environment
Leads to Synergy
Makes workers happier by causing
them to feel they are shaping their
jobs
Increases efficiency by eliminating
management layers

1+1=3

Enables a company to
draw on talents of
entire workforce

Listening Test

 A train leaves the station with 3 passengers

and stops at London and 5 more get on. It
next stops and Albany and 2 passengers get
off. Next stop is Pleasantville and 23 new
passengers get on board. The train makes its
next stop in Dallas where 21 get off and no
one gets on. The train chugs along until it
reaches Hollywood where 3 more passengers
get on. The next stops are Buffalo where 6 get
on and 4 get off, Moosehead where no one
gets on or off, and Clarksburg where 24
passengers get on board. The train reaches
the end of the route in Los Angeles where
everyone gets off.

 How many stops did the train make?

 how many passengers were left on

the train when it reached its final
destina- tion.

 37

How many Ss?

Super Sunday Super Sunday often
results in many surprises as fans
watch with great anticipation to see
if their favorite team wins the
ultimate prize in professional football
each season.

 Wedding Story Answers

Bride: Sally Bridesmaid: Ann Groom: Jerry Best Man: Steve Usher: Dan
Wedding Story Rationale You know that the best man and the usher are
brothers from the first clue, and they are named Dan and Steve based
on the last clue, but you dont know whos who yet. In the second clue,
you learn that the best man and the bridesmaid went to college with
the groom. This means that either Dan or Steve went to college with the
groom. The fourth clue tells you that Ann went to college, so you can
assume that she is the bridesmaid. In the fifth clue, Jerry is introduced,
so knowing that he is neither the usher nor the best man, you can
assume that he is the groom. Going back to the fourth clue, you can
now assume that Sally is the bride because she is not the bridesmaid.
So if Anns roommate took Sally to the family reunion in May, the
roommate must have been Jerry. You can assume that the wedding was
in January based on the fact that Jerry and Steve had to give up their
Rose Bowl tickets to go to the wedding. So by May, Jerry and Sally were
married and thus went to the family reunion together as husband and
wife. You also know from the fifth clue that Steve was going to the Rose
Bowl with Jerry, so he was the one who went to college and was thus
the best man, leaving Dan as the usher who went into the army after
high school.