Customer

Profile
Launched in September 2004
Intercity courier
Desk to Desk courier
Mass-mailing of corporate documents
and parcels
Mail Room services
Nationwide Intra-city distribution
First Intercity online tracking system
Fully computerized POD system

Objectives
To provide a robust ,flexible, distribution & delivery solution that
responds to the customers changing needs
To provide a total solution that delivers the highest level of customer
service.
Appoint dedicated workforce throughout the distribution chain.
Pickups, bookings, delivery facilities through a system based function
To provide a delivery solution that can deliver a time sensitive quality
service.

To provide a functionally rich distribution management system that

can provide a detailed systematic approach.

Unique code tracking

Complete accountability

24 hours delivery feedback support

Organization Structure
(100% employees)

SOP
Pickup from Customer
Import Customer data - soft copy
Distribution of Shipments by Pigeon
Task completion report to the Customer

Operation System
CUSTOMER

MAIN HUB

ALL DESTINATIONS

MAIN HUB

WEB SERVER

CUSTOMER

Why Pigeon Express?

Dedicated Delivery Boys
Delivery system with independent operating
procedures
State of the art technology for creation of MIS on
deliveries
Fully computerized operations for movement of
Shipments
Guaranteed timely deliveries
Custom-made plans to suit precise requirements
Undelivered Shipments kept in locks and
monitored

Our Strengths

Independent & dedicated infrastructure

for handling of Shipments for Delhi, NCR
and Rest of India.

Totally computerized hub operations

24X7 Hub operations

100% delivery feedback & customer

support

Professionally trained and skilled

manpower

Delivery Process
DAY ZERO (BY - 5:00 P.M.TO 8:00 P.M.):
Pickup of Shipments from Customer dispatch centre at a
pre- determined time.
Putting Stickers on Shipments, In-scanning in Pigeon
System. Printing of PODs and stapling on docks.
DAY ONE, TWO:
To provide AWB linkage details for each/single day pickup.
All Shipments out for delivery. ( 100% OFD )
Any undelivered document due to reasons (viz. locked
house, shifted, Incomplete address, consignee out of
station etc) will be retained by delivery branch for second
attempt.

DAY THREE/ FOUR:

Details of deliveries will be forwarded to Customer 50-75% .
Residual will be re-attempted next day for delivery.
Customer dispatch center will be contacted for further help
Tele-calling for undelivered Shipments to verify the Address.
Post tele-calling, if any undelivered document has a new
address then it is rebooked and delivered to new address .
Tele calling for all delivered Shipments to cease out any forged
delivery.
DAY FOUR/ FIVE :
Second attempt for failures and RTO of non delivered Shipments
DAY SIX/ SEVEN:
Remaining deliveries to be attempted and on day Seven MIS of
Delhi & NCR to be sent.
Day Fifteen MIS of Rest of India to be sent.
Submit complete delivered POD data through soft copy.

Products
Priority Express
Corporate Express
Messenger Services
Value added Services
Mail Room Services
Warehousing

Priority Mail:
High time-sensitivity.
Same day delivery.
Delivery details available the same day online
Corporate mail:
Delivery on next business day.
Two options: Before banking hours and after banking hours.
Delivery details will be updated on our website by the end of
the day
Messenger Service:
Services through our dedicated call center.
Processing of the RTO at call center for alternate addresses.
Value added Services:
(COD) CASH ON DELIVERY SERVICES with acknowledgement on
POD
Bill delivery every month for a service provider maintaining
relationships for a corporate by maintaining a customer data
base and helping them manage relationships by sending
Birthday cards / anniversary cards etc.

Mail Room Service:

Pigeon Express leverages its rich experience in mailroom outsourcing to
offer end-to-end solutions for incoming and outgoing mail management.
Our unique domain-specific expertise guarantees hassle-free mailroom
operations; customized, cost-effective solutions (including a detailed mail
report); and competitive advantage through exceptional processing speed
and accuracy.
Ware House Service:
An efficient warehouse management system helps companies cut expenses
by minimizing the amount of unnecessary parts and products in storage. It
also helps companies keep lost sales to a minimum by having enough stock.
Apart from the courier activities, we have also started warehousing services
where we can provide the customers a set of computerized procedures for
management of warehouse inventory with the goal of minimize cost and
fulfillment times. This includes Modeling and managing the logical
representation of the physical storage facilities (e.g. racking, etc.). Enabling
a seamless link to order processing and logistics management in order to
pick, pack, and ship product out of the facility and constant working to
maximize the use of warehouse space.
At present, we provide this service to PNB MetLife.

Reach : Pigeon Express across India

We have established ourselves as a quality service provider
across India. We have been providing our services across the
Country for long time and cover even the interiors apart from
all major cities and urban areas. Started from a makeshift
office and few employees in 2004, weve grown to become one
of the major name in the courier industry today with our own
offices having modern setups in all metros and dedicated selfmanaged offices across the country run by more than 3000
dedicated permanent & contracted workforce. Courier is our
main job and weve grown to have a capacity of delivering
more than 1 lakh shipments per day backed by personalized
PODs and cycle wise POD inventory to add to the 100% online
tracking that we provide. The deliveries are covered by our
associates which are under control of our own offices in
Mumbai, Chennai, Hyderabad, Pune, Indore, Kolkata,
Chandigarh, Lucknow, Varanasi, Moradabad to name a few and
our Corporate office in New Delhi. At present, we have 87 own
offices across the country delivering in excess of 35 lakh
shipments PAN India per month including International Clients.

MAJOR CLIENTELE

Contact Information
Anand Rai, Director
Ph: +91-9350173439
anand@pigeonexpress.com
Corporate Office : 49, Rani Jhansi
Road, New Delhi 110055.
www.pigeonexpress.com

Thank You !!