OBJ009302

MA5300 Broadband Access

Equipment Troubleshooting
ISSUE 1.0

Fixed Network Curriculum

Development Section

Objectives

Upon Completion of this course, you will be able to:

Master basic troubleshooting methods.

Use the commonly used commands to identify the

problems.

To solve the common service faults in MA5300.

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Contents

Some Ideas in Troubleshooting

How to Troubleshoot in MA5300
Service Troubleshooting in MA5300

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Some Ideas in Troubleshooting

General procedure of troubleshooting.

Recognizing

Symptoms

Understanding
Identifying
Solving

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the Problem

Cause of the Problem

the Problem

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Some Ideas in Troubleshooting

Common methods in troubleshooting:
Layer-based
Isolation

analysis

Comparison
Swapping

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analysis

analysis

analysis

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Layer-based Analysis

Application
Presentation
Session
Transport
Network

Destination unreachable,

Data Link

PVC, VLAN, PPP link fail

Physical

Cable fail, board fail, cable disconnected

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Isolation Analysis

DHCP Server

IP Network

Radius Server

VDSL Modem

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DSLAM

BAS

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Comparison Analysis

IP CORE

NMS
iManager N2000

AAA Server
iTELLIN OpenDSE
L3
MA5300(

BAS)
MA5300(Built-in
BAS)

..
Ordinary

subscribers

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Ordinary
Ordinary

Commercial

Commercial


Commercial

subscribers subscribers subscribers subscribers subscribers

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Ordinary

subscribers

Swapping Analysis

FTP Server
DHCP Server

IP Network

Radius Server

Low Speed
VDSL Modem

DSLAM

BAS
Swap
Component

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Troubleshooting Tools
Common tools used in troubleshooting:

Command

Line

NMS
Network

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analyzer (Ethereal, Sniffer, Analyzer)

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Contents

Some Ideas in Troubleshooting

How to Troubleshoot in MA5300
Service Troubleshooting in MA5300

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Physical Layer Troubleshooting

Indicator
Modem:
ADSL line sync, Ethernet state
Board:
RUN, ALARM
Interface:
State, Data

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Physical Layer Troubleshooting

Alarm
[BAS]display trap
Display trap buffer:
#

[02/23/2004

23:57:33-]

DEV-2-070f2004:frame

slot

subslot 0 port 10 up

MA5300(config)#show alarm list all

ALARMID

OUTPUT STATISTIC

ALARM_NAME

0x00200000

YES

NO

15-minute threshold alarm

0x00200001

YES

NO

24-hour threshold alarm

0x02300003

YES

NO

Clock SDH source switch

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Physical Layer Troubleshooting

Display state of the interface.
[bas1-for-nms]display interface Ethernet 5
Ethernet5 current state : DOWN
Line protocol current state : DOWN
Description : HUAWEI, ISU, Ethernet5 Interface
The Maximum Transmit Unit is 1500, The keepalive is 10(sec)

MA5300(config)#show interface adsl 0/0/0

Adsl0/0/0 is administratively down
The ADSL link is deactive
Bind line-profile No.1 LINE-PROFILE-1
Bind alarm-profile No.1 ALARM-PROFILE-1

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Physical Layer Troubleshooting

Display working state of the board
MA5300(config)#show board 0
SlotID BoardName Status
SubType1
0
EADA
Normal
1
2
3
4
5
6
7
ESMA
Active_normal
O2GAE
8
ESMA
Standby_normal O2GAE

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SubType2

E4FE
E4FE

Physical Layer Troubleshooting

ADSL line condition
MA5300(config)#show adsl line state
Current Link Status
:
Atuc
Current Snr Margin(dB)
Current Chan Attenuation(dB)
Current Output Power(dBm)
Current Attainable Rate(Kbps)
Current Transmission Mode
Channel Interleave Delay(ms)
Channel Current tx-Rate(Kbps)
Atur

adsl 0/0/0
deactive
:
:
:
:
:
:
:

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0
0
0
0
NONE
0
0

Data Link Layer Troubleshooting

Check working mode of Modem
Check the pvc configuraiton
MA5300(config)#show interface adsl 0/0/0
Adsl0/0/0 is administratively down
The ADSL link is deactive
Bind line-profile No.1 LINE-PROFILE-1
Bind alarm-profile No.1 ALARM-PROFILE-1
Line coding type is DMT
Local-Tx-Rate 0 Kbps, Remote-Tx-Rate
_ADSL_TX

PVC: vpi is 0, vci is 35

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Kbps,

Data Link Layer Troubleshooting

Check the VLAN configuration
MA5300(config)#show vlan
Now, the following vlan exist(s):
1(default), 99, 128-175
MA5300(config)#show interface adsl 0/0/0
Adsl0/0/0 is administratively down
The ADSL link is deactive

PVID is 128

Port mode: access

Tagged
VLAN ID : none
Untagged VLAN ID : 128
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Data Link Layer Troubleshooting

MA5300(config)#show interface gigabitEthernet 7/1/1
GigabitEthernet7/1/1 is up
Hardware is Gigabit Ethernet, Hardware address is
00e0.fc1e.efc9
.
PVID is 1
Priority is 0
Max multicast group count: 2
Port mode: trunk
Vlan passing : 1(default vlan), 99
Vlan allowed : 1(default vlan), 2-4000

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Network Layer Troubleshooting

Check IP configuration of the customers computer.
Display interface state
[BAS]display interface GigabitEthernet 10
GigabitEthernet10 current state : UP
Line protocol current state : UP
Description : HUAWEI, ISU, GigabitEthernet10
Interface

Ping
MA5300#ping 172.31.1.53

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Network Layer Troubleshooting

Check IP route
<BAS>display ip routing-table
Routing Table: public net
Destination/Mask

Proto

Pre Cost Nexthop

Interface

127.0.0.0/8

DIRECT

127.0.0.1

InLoopBack0

127.0.0.1/32

DIRECT

127.0.0.1

InLoopBack0

MA5300(config)#show ip route
Routing Tables:
Destination/Mask Proto Pre Metric Nexthop

Interface

127.0.0.0/8

DIRECT

127.0.0.1 InLoopBack0

172.31.1.0/24

DIRECT

172.31.1.52 Vlan-interface99

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Network Layer Troubleshooting

Debug
<BAS>terminal monitor
<BAS>terminal debugging
<BAS>debugging dhcpr packet
Trace
<BAS>trace object ?
ethernet
Object ethernet number
gigabitethernet Object ethernet number
ip-address
Object ip address
mac-address
Object mac address
trunk
Object trunk number
user-name
Object user name
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Contents

Some Ideas in Troubleshooting

How to Troubleshoot in MA5300
Service Troubleshooting in MA5300

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PPPoE Service Troubleshooting

Common service problems in MA5300:

User

cannot find the PPPoE server.

Username
Low

or password is incorrect.

speed.

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PPPoE Service Troubleshooting

User cannot find the PPPoE server.

Cause: The PPPoE client cannot find the PPPoE server.

Locating problem: Physical layer, or data link layer.
Solving problems:
[User]
Check
Check

the PPPoE client was installed correctly;

the Physical connection between computer and

modem, modem and the phone line;

Check

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modem was configured correctly;

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PPPoE Service Troubleshooting

[DSLAM]
Check

the EAD board state, and the ADSL line state;

Check

the connection between DLSAM and BAS;

Check

the vpi/vci of the ADSL port;

Check

the VLAN configuration in DSLAM;

ADSL port and uplink ethernet port.

[BAS]
Check

the PPPoE configuration in BAS.

Virtual-template and whether the port is bound with VT.

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PPPoE Service Troubleshooting

Username or password is incorrect.
Cause: user cannot pass authentication.
Locating problem: PPP link layer, network layer. Physical layer
works. Physical layer is working normally.
Solving problems:
[User]
Confirm

the user input correct username and password;

[BAS]
Check

the authentication configuration in BAS, whether the

user uses local authentication or Radius authentication.

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PPPoE Service Troubleshooting

If

the user uses local authentication, check whether this

username and password was configured in the BAS correctly.

If

the user uses Radius authentication, check the Radius

configuration.
[External equipment]
Check

the Radius server is working normally, and is

reachable.
Check

the username and password was configured in the

Radius correctly.

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PPPoE Service Troubleshooting

Low speed.
Solving problems:
[User]
Check

the users computers hardware configuration, and

running performance.
Check

the cable and line is fully connected.

[DSLAM]
Check
Check

the quality of the ADSL line

the transmission rate configuration of the ADSL line

profile.
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PPPoE Service Troubleshooting

[BAS]
Check
Ping

the CAR configuration of the user.

destination IP address to see whether there is a traffic

bottleneck to the destination in network.

If

possible, connect a server directly with BAS, observe the

traffic on the users computer.

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DHCP Service Troubleshooting

User cannot obtain IP address.
Locating problem: physical layer, data link layer, network layer.
Solving problem:
[User]:
Check
Check

the IP configuration of the computer.

the Physical connection between computer and

modem, modem and the phone line;

Check

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modem was configured correctly;

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DHCP Service Troubleshooting

[DSLAM]
Check

the EAD board state, and the ADSL line state;

Check

the connection between DLSAM and BAS;

Check

the vpi/vci of the ADSL port;

Check

the VLAN configuration in DSLAM;

[BAS]
Check
If

the service configuration.

the external DHCP is used, check the DHCP server is

working normally and reachable.

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DHCP Service Troubleshooting

[External equipment]
Make

sure the configuration in DHCP server is correct.

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DHCP Service Troubleshooting

Low speed.
Same

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as PPPoE service.

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