Chetana Hazarimal Somani

College of Commerce and

Economics.
Made
by:
FYBFM
.

Group No: 2.

Presented To:
Prof. Shivaprasad
Murugan

Effective Communication

The Team
Durgesh
Shivalkar
Siddhesh Shinde
Anasuya
Sengupta
Swati Narkar
Ruksar Sutar

Vishal Narvekar

Agenda

Introduction to communication..Anasuya
What is effective communication?.............Swati
Uses of effective Communication . Swati
7 Cs of communication..Durgesh
Barriers of effective communication .. Vishal
Activity . Anasuya
What is listening..Siddesh
Stages of listening..Siddesh
Relationship between speaking and Listening..Durgesh
Importance of Effective ListeningRuksar
Techniques of Effective Listening .Ruksar
Path of good of communication ..Anasuya
Conclusion .. Anasuya

What is communication
The process of
communication is what allows
us to interact with other
people; without it, we would
be unable to share knowledge
or experiences with anything
outside of ourselves.
Common forms of
communication include
speaking, writing, gestures,
touch and broadcasting.

Wikipedia definition

Process of communication
Communication is the process of
sending and receiving information
among people
Feedback
sender

receiver
Encode

SENDER

Medium

Decode

RECEIVER

Effective communication
Meaning and Definition
Uses of Effective Communication
The 7Cs of Effective Communication
Facts about Effective communication

Meaning and definition

MeaningEffective Communication is a two way process sending the
right message and to the right person.
It is important to know the psychology of the people you are
interacting with for communication to be effective.
For communication to be effective it is necessary to know the
circumstances of the counter entity.
Effective communication includes all the aspects of visual,
auditory and kinaesthetic language to appeal the listener.

DefinitionEffective communication is the communication which

produces intended or desired result

Uses of effective communication

Effective communication helps to understand a person or
situation in a better way.
It enables us to solve the differences, build trust and respect
in the organization.
Sometimes our message is misunderstood or we
misunderstand the received message, effective
communication helps us to resolve problems with boths point
of view.
Effective communication helps us to connect well with kids,
spouse, boss, colleagues, etc.
It helps us in decision making.

The 7cs of effective

communication
1.Completeness
2.Conciseness
3.Consideration
4.Clarity
5.Concreteness
6.Courtesy
7.Correctness.

Completeness
`

The information conveyed in the message should be complete

for the communication to be effective.
The sender must take into consideration the receivers mind
set and convey the message accordingly.
Complete communication enhances the reputation of the
organization.
Complete information always gives additional information
wherever required, it leaves no question in the minds of the
receiver.
Complete information helps in better decision making as it
serves all the desired and crucial information.

Conciseness
Conciseness means communicating what you want
to convey in least possible words.
Conciseness is a necessity for effective
communication.
Concise communication provides short and
essential message in limited words.
Concise message is more appealing and
comprehensive to the audience.
Concise messages are non repetitive in nature.

Consideration
Effective communication must take audience into
consideration by knowing the viewpoints, back
ground, mindset, educational level, etc.
Consideration implies stepping into the shoes of
others.
Consideration ensures that the self respect of the
audience is maintained and their emotions are not
harmed.
Consider the needs and requirements of the
audience to achieve effective communication.

Clarity

Clarity implies emphasizing on a specific goal or

objective at a time, rather than trying to move away
from track.
Clarity helps to understand the message easily.
Complete clarity of thoughts and ideas enhances the
meaning of message.
Clarity comes with the use of exact, appropriate and
concrete words.

Concreteness
Concrete communication implies being particular
and clear rather being fuzzy and general.
Concrete communication shows good level of
confidence.
Concrete information helps to strengthen the
reputation of the organization.
Concrete information cannot be misinterpreted.

Courtesy

Courtesy means being polite, kind, judicious,

enthusiastic and convincing.
Courtesy is an important element of effective
communication.
Courtesy reflects the nature and character of the
sender of the message.
It is the same as give respect and then expect the
same.

Correctness
Correctness in the communication implies that the
correct information is conveyed through message.
Correct communication boosts up the confidence
level of the sender.
Correct information has greater impact on the
audience.
Free from grammatical errors and use of appropriate
and correct language.
Correct information includes the precision and
accurateness of facts and figures used in the

BARRIERS TO
EFFECTIVE
COMMUNICATION

 Lack of Sensitivity to
Receiver
Lack of Basic
Communication
Skills
Insufficient
Knowledge of the
Subject
Encodin
Emotional
gInterference
Barriers
Lacking confidence

Physical Distractions
Channel Barriers.
Long Communication
Chain.

Transmit
ting
Barriers
No Provision for
Feedback
Inadequate Feedback.

Respon
ding
Barriers

Lack ofInterest.
Lack ofKnowledge.
Lack of Communication
Skills
Emotional Distractions
Information overload
Conflicting Messages

Decodin
g
Barriers.

Over coming the barriers of

effective communication
Connecting with
The audience
Simple
Words

Summarizing
what has been said

Effective Questions

Seeking
Participation

Effective
Communication skills

Checking
for understanding

Body language
(Smile, Eye contact,
Gestures, tone)

Cultural
Sensitivity

LETS EXPERIENCE

What is listening ?
Listening is the absorption of the
meanings of words and sentences by
the brain. Listening leads to the
understanding of facts and ideas.

Various stages to listening

Hearing
Focusing on the message not the
person
Comprehending and interpreting
Analyzing and Evaluating
Responding
Remembering

Co-relation between Listening and Speaking

What we are taught.

Am
oun
t ta
ugh
t

Importance of listening
If we were supposed to talk more than listen,
we would have been given two mouths and
one ear.
Mark Twain

Techniques of active listening

PARAPHRASE
PARAPHRASE
Restate
Restate what
what
was
was said
said in
in your
your
own
own words
words

SUMMARIZE
SUMMARIZE
Pull
Pull together
together
the
the main
main
points
points of
of aa
speaker
speaker

QUESTION
QUESTION
Challenge
Challenge speaker
speaker
to
to think
think further,
further,
clarifying
clarifying both
both
your
your and
and their
their
understanding,
understanding,
however
however suspend
suspend
judgement

Path for good communication

Listen to
Understan
d

Repeat

Seek
understandin
g before
proceeding

Understan
d before
speaking

Speak to
be
understoo
d

Conclusion
A man is seldom better than his
conversation
- German Proverb