Quiz on

Processes
Processes encompass 2
types of activities:
------------ and --------------
Processes encompass 2
types of activities:
Managerial

and Operational
Reengineering involves rewriting


the organization’s ----- ---------,

making --------- skills &
teamwork a priority, reviewing
reward systems that support
individual performance and
internal competitiveness in
favourof more -------------
working, designing & testing new
Reengineering involves rewriting the
organization’s job descriptions,
making multi-functional skills &
teamwork a priority, reviewing
reward systems that support
individual performance and internal
competitiveness in favour of more
cooperative working, designing &
testing new information systems and
installing new
Measures of performance
The main objective of


redesigning processes
are to eliminate all
sources of --------- and
enhance the
organization’s ----------
position
The main objective of


redesigning processes
are to eliminate all
sources of waste and
enhance the
organization’s
competitive position
Process Redesign can be ------
(which means that all ongoing
processes are eliminated and
replaced by new ones)
Or

----------- (which means that some

of the existing process elements

are adapted as part of the new
redesigned process)
Process Redesign can be drastic
(which means that all ongoing
processes are eliminated and
replaced by new ones)
Or

Incremental (which means that

some of the existing process

elements are adapted as part of
the new redesigned process)

 Effects of BPR
• Changes in -----------------
 Change in the nature
of jobs
From simple tasks

To -----------------
 Change in the nature of
jobs
From simple tasks
To

multidimensional
work
•
 Change in Roles
From controlled
To ----------------
 Change in Roles

From controlled
To empowered


 Change in focus of
performance measures &
compensation
From activity
To -------
 Change in focus of
performance measures &
compensation
From activity
To results

•
 Change in responsibilities
of managers
From supervisors
To ----------
 Change in responsibilities
of managers
From supervisors
To coaches


 Change in vertical
organizational structure
From hierarchical
To ------
 Change in vertical
organizational structure
From hierarchical
To flat


 Change in horizontal
organizational structure
From functional departments
To ----------
 Change in horizontal
organizational structure
From functional
departments
To process teams

•
 ------------ advocates
continuous improvement in
the working life, personal
life, home life and social
life of individuals

KAIZEN advocates


continuous improvement
in the working life,
personal life, home life
and social life of
individuals
