Non Verbal

Communication
Working & Winning
without words

Professor Vinay Kalyan Parakal

Alliance Universit
Bangalor

The Question Theory

Rudyard Kipling
1865 - 1936

I keep six honest serving men

They taught me all I knew;
Their names are
What and
Why and
When and
How and
Where and
Who.
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An Example. Case 1
Pattabhi is a Senior Vice President at a large bank
He is looking to recruit five freshers in manager
trainee roles The candidates need to undergo a 3
step selection process MERIT Need to be MBA
graduates and should have ranked in the top 3 in
their respective colleges GROUP DISCUSSION Their
voice quality, thinking ability and noticing power
will be rated PERSONAL INTERVIEW Their
appearance, dressing sense and ability to question
and answer will be rated
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An Example Case 2
Pattabhi is a Senior Vice President at a

large

bank. He is looking to recruit 5 freshers in manager

trainee roles. The candidates need to undergo a 3 step
selection process

1) Merit Need to be MBA graduates and should have

ranked in the top 3 in their respective colleges

2) Group Discussion Their voice quality, thinking

ability and noticing power will be rated

3) Personal Interview Their appearance, dressing

sense and ability to question and answer will be rated
4

An Example Case 3
large bank

Pattabhi is a Senior Vice President at a

.
He is looking to recruit 5 freshers in manager trainee roles.
The candidates need to undergo a 3 step selection process

1) Merit Need to be MBA graduates and should have

ranked in the top 3 in their respective colleges

2) Group Discussion Their voice quality, thinking

ability and noticing power will be rated

3) Personal Interview Their appearance,

dressing sense and ability to question and answer
will be rated
5

What is Non Verbal Communication

Nonverbal communicationis usually
understood as the process
ofcommunicationthrough sending and receiving
wordless
(mostlyvisual) cues between people.
Paralanguage

Eye Contact
Volume Gestures
Style
Touch
Rhythm
Facial
Intonation
Expression
Body Language
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Types of Non Verbal Communication

Facial Expression
are responsible for a huge proportion of nonverbal
communication. Consider how much information can
be conveyed with a smile or a frown. While nonverbal
communication and behavior can vary dramatically
between cultures, the facial expressions for happiness,
sadness, anger and fear are similar throughout the
world.

Types of Non Verbal Communication

Gestures
Deliberate movements and
signals are an important way
to communicate meaning
without words.
Common gestures include
waving, pointing, and using
fingers to indicate numeric
amounts.
Other gestures are arbitrary
and related to culture.
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Types of Non Verbal Communication

Paralinguistics
refers to vocal communication that is separate
from actual language. This includes factors such
as tone of voice, loudness, inflection and pitch.
Consider the powerful effect that tone of voice can
have on the meaning of a sentence.
When said in a strong tone of voice, listeners
might interpret approval and enthusiasm. The
same words said in a hesitant tone of voice might
convey disapproval and a lack of interest.
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Types of Non Verbal Communication

Eye Gaze & The Power of Silence
Looking, staring and blinking can also be
important nonverbal behaviors. When people
encounter people or things that they like, the rate
of blinking increases and pupils dilate. Looking at
another person can indicate a range of emotions,
including hostility, interest and attraction.

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Types of Non Verbal Communication

Haptics
Communicating
through
touch
is
another
important nonverbal behavior. There has been a
substantial amount of research on the importance
of touch in infancy and early childhood. Harry
Harlow's classic monkey studydemonstrated how
the deprivation of touch and contact impedes
development. Baby monkeys raised by wire
mothers experienced permanent deficits in
behavior and social interaction. Touch can be used
to communicate affection, familiarity, sympathy
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and other emotions.

Types of Non Verbal Communication

Body Language, Posture, Proxemics & Appearance
Posture and movement can also convey a great deal on information. But
popular media have focused on the over-interpretation of defensive
postures, arm-crossing, and leg-crossing, while these nonverbal behaviors
can indicate feelings andattitudes, research suggests that body language
is far more subtle and less definitive that previously believed.
People often refer to their need for "personal space," which is also an
important type of nonverbal communication. The amount of distance we
need and the amount of space we perceive as belonging to us is influenced
by a number of factors including social norms, situational factors,
personality characteristics and level of familiarity.
Our choice of color, clothing, hairstyles and other factors affecting
appearance are also considered a means of nonverbal communication.

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Non Verbal Communication @

Interviews
Send
The look
The gaze
The
Posture
The tone
The seat

Receive
The look
The gaze
The Posture
The tone
The seat

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A funny video

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Non Verbal
Communication
Working & Winning Without Words

Thank you

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