Granting support access

for individuals to Bill to

IDs
Instructions for Navigating in the Training Module
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Last Updated: April 2014

Cisco Confidential

Granting support access

to a single Bill to ID for
one or more individuals
2013-2014 Cisco and/or its affiliates. All rights reserved.
Last Updated: April 2014

Cisco Confidential

Granting Support Access to a single Bill to ID for one or more

Individuals
To
To Enable
Enable Support
Support Access
Access

using
using the
the Manage
Manage by
by Number
Number
screen:
screen:
1. Enter a Bill to ID that you
1
manage.

2. Select Add Bill to ID and

Enable Support Access.
3. Click the Submit button.
OR
1. Choose a Bill to ID.

OR
1

2. Select Add Bill to ID and

Enable support access.
3. Click on the Submit
button.

3
2

2013-2014 Cisco and/or its affiliates. All rights reserved.

Last Updated: April 2014

Cisco Confidential

Granting Support Access to a single Bill to ID for one or more

Individuals
Once a Bill to ID has been
chosen and the action Add
Bill to ID and Enable
Support access has been
selected:
1. Search for an individual
and select them or click on
Add Name to Add someone
you cannot see.

####

2. Click on the Submit button.

A success message will be
displayed. An email confirmation
will be sent to all Administrators
for that Bill to ID as well as each
individual.

Note:

If you cannot locate an individual in the

2013 Cisco
and/or
its affiliates.
All rights
reserved.
tool,
see
the Add
Name
instructions.

Cisco Confidential

Granting Support Access to a single Bill to ID for one or more

Individuals
If you cannot locate an
individual, in Manage by Number
do the following:
1

Screen 1 of 3:
Enter or Select a Bill to ID,
select Add Bill to ID to and
Enable support access,
and click Submit.
Screen 2 of 3:
Click the Add Name button.

A new screen will appear.

3

Enter one to 10 Cisco.com

IDs.

Click on the Search button.

2013-2014 Cisco and/or its affiliates. All rights reserved.

Last Updated: April 2014

Cisco Confidential

Granting Support Access to a single Bill to ID for one or more

Individuals
Screen 3 of 3:

A list of users will appear.

1

Select one or many users.

Click on Submit.

A success message will be

displayed. An email confirmation
will be sent to all Administrators
for that Contract Number as well
as the individual.

2013-2014 Cisco and/or its affiliates. All rights reserved.

Last Updated: April 2014

1
User Last, First
Name, email

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Grant support access for

a single individual to one
or more Bill to IDs
2013-2014 Cisco and/or its affiliates. All rights reserved.
Last Updated: April 2014

Cisco Confidential

Granting Support Access for a Single Individual to one or more Bill to

IDs
To Enable Support Access
using the Manage by Name
screen:
1. Select a search attribute
from the drop down list.

2. Enter the information you

want to search for.
3. Click on the Search button.
A list of individuals who
match the search attribute
and criteria you entered will
appear.
4. Choose the individual.

5. Select Add Bill to ID and

Enable support access.
6. Click on the Submit button.
Note:

If you cannot locate an individual in the

tool, see the Add Name instructions.

2013 Cisco and/or its affiliates. All rights reserved.

5
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Granting Support Access for a Single Individual to one or more Bill to

IDsAll the Contract Numbers under the Bill to IDs you select on this screen will be added to the individuals
Cisco.com profile so they can be used for service access. New contracts purchased using that Bill to ID
will automatically be added.

Once an individual has

been chosen and the action
Add Bill to ID and Enable
support access has been
selected:
1. Select one, many, or all Bill
to IDs from the list.

2. Click on the Submit button.

A success message will be
displayed. An email
confirmation will be sent to all
Administrators for that Bill to
ID as well as the individual.

Note: A message will be displayed if the individual you chose already has all the Bill to IDs that you
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manage in his Cisco.com profile and enabled for support access.

2013 Cisco and/or its affiliates. All rights reserved.

Granting Support Access for a Single Individual to one or more Bill to

IDs
If you cannot locate an
individual in order to add Bill
to IDs, on the Manage by
Name screen:
1

Screen 1 of 3:
Click the Add Name button.

Screen 2 of 3:
A new screen will appear.
2

Enter the individuals Cisco.com

ID.

Click on the Submit button.

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10

Granting Support Access for a Single Individual to one or more Bill to

IDs
A list of all the Bill to IDs that you manage will appear.
Once a valid Cisco.com ID has
been entered and the Submit
button has been selected:
1

Screen 3 of 3:
Select one, many, or all Bill to
IDs from the list.
Click on the Submit button.

A success message will be

displayed. An email confirmation
will be sent to all Administrators
for that Bill to ID as well as the
individual.
2013 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

11