Drive to Collab

CUCM Install Base Upgrade Program

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Cisco Confidential

Drive to 9 is now Drive to Collab

Rebranded
Expanded

Drive to Collab

Migration
Migration
On-Prem
On-Prem Upgrades
Upgrades &
& Cloud
Cloud
Migrations
to
CUCM
9.1
Migrations to CUCM 9.1 or
or 10.x
10.x

2010 Cisco and/or its affiliates. All rights reserved.

Displacement
Displacement

Adoption
Adoption

Competitive
Competitive Displacement
Displacement in
in
Focused
Markets
Focused Markets

Accelerate
Accelerate Consumption
Consumption of
of
Collaboration
Solution
Collaboration Solution

Cisco Confidential

Drive to Collab - Objective

Enable Customers to leverage next generation

Collaboration Experiences by migrating to Cisco
Unified Communications Manager 9.1 or 10.x

Video, BYOD, Cloud, B2B, Virtualization & Contact Center

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What is in it for the Customer?

Video

BYOD

Mobility

B2B
Collab Edge

Customer
Collaboration

Next Generation
Collaboration Experience

Virtualization

2010 Cisco and/or its affiliates. All rights reserved.

Customer

Cloud

Cisco Confidential

Cisco Unified Communications Manager

Worlds Most Popular, Proven Platform

Gartner Magic Quadrant leader for unified

communications and telephony

Customer
Collaboration
Conferencing

More than 95% of Fortune 500 companies

use Cisco Collaboration solutions
More than 1 million Cisco TelePresence
endpoints shipped
More than 65 million IP phones shipped

Voic
e/Vid
e
IMo
/Prese
cMeessagin n
g
Mo
Unified bility

Cisco
Communications
Manager

Session
Management
D
DD
DD
D

Security
Cisco Collaboration
Edge Architecture
Cisco Intelligent Network
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Cisco Unified CM Architecture

Collab Edge

No VPN Reqd

Contact Center

B2B

Internet

Voi
Unified PM
r/eeVscs
e
CM 9.x aM
i
engecSession
ion
eb
or 10.x gd
o
ilitManagement
Secu y
ri
ty

Expressway
Firewall Traversal
Remote User

BYOD

Mobility/SNR
PSTN Gateway

Voice

Video
2010 Cisco and/or its affiliates. All rights reserved.

BYOD

Video & TelePresence

Mobility

B2B

Virtualization

Contact Center
Cisco Confidential

Introducing
Cisco Unified
Communications
Manager 10.5

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Cisco Confidential

Introducing New Experiences

UCM
Release
10.5

Expressway

Prime Collaboration

Video Contact
Center

Endpoint
Innovation

Connecting
Remote Devices
without VPN

Deriving
Operational
Efficiency

Enhanced
Customer
Experience

Support for New

Video & Voice
Endpoints

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Cisco Expressway
Collaboration Edge Architecture
No VPN client required

Advanced secure gateway

Standards-based interoperability
Licensing included in UCL Enhanced
& CUWL Bundles

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99

Connect Remote Devices without VPN

Expressway X8.1
Unified CM 9.1 or 10.x
Jabber 9.7
TelePresence TC 7.0.1

Allows off-premise endpoints and clients to register with UCM

Remote and mobile access for Jabber and fixed endpoints
B2B Video and Audio for UC customers

Inside Enterprise

Unified
CM 9.1 /
10.5

Session
Manageme
nt

DMZ

Outside Enterprise

Internet
Expressway
C

No VPN Required

Expressway
E

NEW!
Media-path optimization: fewer hardware resources, hence cost effective
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10

Cisco PrimeCollaboration

Unified management
Faster deployment and configuration
Simplified assurance

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11

Comprehensive Management
Unified
Communicatio
ns

Prime
Collaboratio
n
Deployment

Prime
License
Manager

Prime
Collaboration
Standard
Provisioning &
Assurance

Applications bundled with UCM 10.5

2010 Cisco and/or its affiliates. All rights reserved.

Self
-Provisioning
& Self Care

Bandwidth
Managemen
t

Features included natively in UCM 10.5

Cisco Confidential

12

Single Sign-On for Users

One Password to

Remember !
Centralizes Credentials

Management
Eliminate password resets
Secure
Support for SAML V2.0 Identity
Providers to allow access to multiple
end user applications

2010 Cisco and/or its affiliates. All rights reserved.

Works in Unified CM, Unity

Connection, Jabber, and

selected IP phones
Cisco Confidential

13

Cisco Prime Collaboration

Provisioning
Simplified
deployment and
configuration

Analytics
Long term
trending and reporting

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Assurance
Continuous
monitoring and
diagnostics

Cisco Confidential

14

Prime Collaboration Deployment

Virtual Appliance included in UCM 10.5

Direct Migration Support from UCM versions

to UCM 10.0+ (From 6.1(5), 7.1(3) / 7.1(5),
8.0(1-3), 8.6(1-2), 9.X)

Cluster-wide Scheduling or Orchestrating

Features: Upgrades, Reboots or Switch
Version, IP and/or hostname changes

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Cisco Confidential

15

Cisco Prime License Manager

Enterprise

UCM
Cluster 2

UCM
Cluster 1

Unity, CER

BE6000/7000
Install UC Licenses

Prime LM

Enterprise-wide Management of all UC Licenses

Allows for dynamic sharing & tiered license substitution amongst the managed products
Dashboard for at-a-glance view of license compliance and usage
Simplifies License Migration for future upgrades
PLM can be deployed on a virtual machine

Demo Mode: 60 day grace period after installation for license files to be loaded
2010 Cisco and/or its affiliates. All rights reserved.

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16

Cisco UCM Feature Matrix

Features

4.X-7.x

8.0.x

8.5/8.6

9.1(2)

10.5

Virtualization

BYOD (Jabber for voice/video)

Video (Unified Voice/Video call Control)

Mobility (SNR for Voice and Video)

B2B (SIP URI-Dialing & Expressway)

Central License Management (PLM)

Bandwidth Management (Locations-based CAC)

Collaboration Edge

Prime Collaboration

Self Provisioning and Self Care

Video enabled Contact Center

Single Sign-On

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Value Prop Resources Available at https://www.cisco.com/go/drivetocollab

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17

Eliminates the need for multiple hops,

downtimes & license uploads

Streamlined UCM Upgrade Procedure

9.1(2)

6.1(4), 6.1(5), 7.1(3), 7.1(5)

Jump Upgrade

6.1(5), 7.1(3), 7.1(5) 8.0(x),

8.5(1), 8.6(x) 9.x

PCD Application

Parallel Process
Minimum Downtime
Reduced Risk

10.5
Automated Process
Minimum Downtime
Reduced Risk

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Cisco Confidential

18

CUCM 10.x Licensing Highlights

CUWL PROFESSIONAL
WebEx Conferencing
Personal Multiparty
CUWL STANDARD
Multiple Devices
Cisco Unified Messaging
UCL ENHANCED / ENHANCED PLUS
Expressway for Teleworkers & Jabber Mobile
Users
Any Device Support w/ Jabber
Prime Collaboration Standard
One / Two Devices

CUWL
PROFESSIONAL

CUWL
STANDARD

UCL
ENHANCED / PLUS

Updates and additions listed in green

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19
19

Cisco UCM Feature Matrix

Features

4.X-7.x

8.0.x

8.5/8.6

9.1 (2)

10.5

Virtualization

BYOD (Jabber for voice/video)

Video (Unified Voice/Video call Control)

Mobility (SNR for Voice and Video)

B2B (SIP URI-Dialing & Expressway)

Central License Management (PLM)

Bandwidth Management (Locations-based CAC)

Collaboration Edge

Prime Collaboration

Self Provisioning and Self Care

Video enabled Contact Center

Single Sign-On

2011
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and/orits
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affiliates.All
Allrights
rightsreserved.
reserved.

Value Prop Resources Available at https://www.cisco.com/go/drivetocollab

Cisco Confidential

20
20

Cisco Business Edition Portfolio

Solutions that Bring People Together

Purpose-built
for Midmarket

Modular Design
for Enterprise

Cisco Business Edition 6000

(BE6000 MD & HD)

Cisco Business Edition 7000

(BE7000)

Optimized for

Optimized for

Up to 1000 users

1000+ users (No User Cap)

Best-in-Class Platforms
Delivering Better Together
Communications and Collaboration Services for All users
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21

Cisco Business Edition 7000

Modular Design for Enterprises

Preloaded with Cisco UCM 9.1(2) or 10.x and Collaboration applications

Scalable: Stack servers to scale users, devices and apps
Single ordering SKU: BE7K-K9 or BE7K-K9-XU (List Price: $23,468)

Stackable platform with many collaboration application options

Call Control
CUCM

Voicemail
Unity Connection

IM &
Presence

TelePresence
Conductor

Paging

Unified Contact
Center Express

Cisco UCS C240 M3 SFF

Rack Mount Server
2010 Cisco and/or its affiliates. All rights reserved.

Emergency
Responder
CER

Video
Interworking
VCS/Expressway

Prime
Collaboration
Provisioning

Cisco UC Virtualization
Hypervisor 5.1 U1
Cisco Confidential

22

BE7000 Scale with Ease

Scale to add more Users and Applications

Start right-sized

10K users /
20K endpoints
+ additional UC Apps*
5K users /
10K endpoints
Voicemail, Presence
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30K users /
60K endpoints
+ additional UC Apps*

*Use VM placement tool to determine number of BE7K

servers based on number of users and applications
http://tools.cisco.com/ucs
Cisco Confidential

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23

Drive to Collab: Migration Program

Includes CUCM 9.1 & 10.x
Simplified Upgrade Process

Readiness Assessment Tools

License Migration Process

Jump Upgrade, PCD & Collateral

Comprehensive Support

Drive to Collab TAC (24x7)

Global Licensing Operations (24x7)

Customer Support Forum

Video
2010 Cisco and/or its affiliates. All rights reserved.

BYOD

Drive to
Collab
Migration

Cloud/B2B

Compelling Offers

Licensing & Services

Servers, Endpoints & Application

Video Velocity Bundles

Virtualization

Mobility

Contact Center
Cisco Confidential

24

Who can leverage Drive to Collab?

On-Prem CUCM
Pre-9.xx
Unified
CM 9.1
or 10.x

VCS
BE3K, BE5K
CME
Competitors Call
Control

2010 Cisco and/or its affiliates. All rights reserved.

Drive to Collab

BE6K
BE7K
UCS
Cloud

Cisco Confidential

25

Migration to 9.1 or 10.x

Streamlining Upgrade Process No Gaps

Customer
Considers to
Upgrade

Download 9.1 or
10.x SW

Readiness
Assessment (HW,

SW, Applications,
Licenses, Services)

Customer
Partner

Upgrade & Update

Licenses

AS

Remediation

Gaps
Identified

Upgrade Server,
Endpoints,
Applications,
Licenses, UCSS,
ESW

Upgrade Resources and Support

PDI Help Desk
Migration SWAT Team

2010 Cisco and/or its affiliates. All rights reserved.

Drive to Collab TAC

Engineering Escalation

Upgrade Resource Center

Upgrade Services

Cisco Confidential

26

License Migration Process

Policy Customers with UCSS will be assured the same licensing capability &
capacity at no cost as they migrate to UCM 9.1(2) & 10.5
Pre-9.x Licenses
With UCSS Contract

No Licensing Cost

9.1(2) or 10.x Licenses

Same Licensing
Capability/Capacity

Contact GLO for licensing support on upgrades

Entitlement & Migration Licenses (from DLU-based pre-9.x to user-based 9.x or 10.x)

Automatic license migration via ELM disabled

GLO: licensing@cisco.com
Response Time: 3-5 Business Days

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27

License Migration Process Checklist

Requested Information
Email Subject Header
License Count Report
From iPad app or LCU tool

MAC Address

Current publisher (& previous if available)

UCSS/ ESW

Contract Numbers

License Request File

From ELM/PLM

Site Information

Customer name permutations, location for

contract update

2010 Cisco and/or its affiliates. All rights reserved.

Before
Upgrade

After
Upgrade

Drive to Collab
Pre-Migration Request

Drive to Collab
Post-Migration Request

Required

Required

Required

Required

Recommended

Required

---

Required

---

Required

Escalation
Process:
Call GLO and
speak with
License Duty
Manager

Cisco Confidential

28

CUCM Upgrade Central Version 3

le
bl e pp
ab
vaila
A
A
Avail the
e App
n
o
n the
w
o
o
n
w
r
no Stto
S ore

iPad App: https://itunes.apple.com/us/app/id650114526

Web Tool: http://tools.cisco.com/cucst/upgrade/index.jsp

2010 Cisco and/or its affiliates. All rights reserved.

Readiness Assessment iPad App

CUCM v9.1 and v10.x

Unity/Unity Connection

Contact Center Express

MeetingPlace

Presence Server

Attendant Console

License Count Usage report

Support and Collateral for BE6K/BE7K

English, French, German, Spanish,

Portuguese & Mandarin support

Cisco Confidential

29

Drive to Collab Support Structure

Skilled Experts on Migration & keyword based routing

Drive to Collab
Migration
Landing Page

Customer or Partner

License
Entitlement &
Migration:
GLO

2010 Cisco and/or its affiliates. All rights reserved.

Planning
Support: PDI
Helpdesk

Technical
Assistance:
TAC

TAC Keywords:
Communications Manager
Upgrade to v9 (Drive to 9 Initiative)
Communications Manager
Upgrade (Drive-To-Collab Initiative)

Cisco Confidential

30

Customer Landing Page

One-stop shop for CUCM 9.x and 10.x Upgrade Resources

www.cisco.com/go/cucmupgrade
2010 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

31

How to Take Advantage of Drive to Collab

Step By Step Instructions

Enable Customers to leverage next generation Collaboration Experiences by

upgrading to Cisco Unified Communications Manager 9.1 or 10.x!

Drive
Drive to
to Collab
Collab Engagement
Engagement Model
Model

1
1

2
2

3
3

4
4

5
5

Run Readiness
Assessment
Tools

Plan the
Upgrade

Engage with Global

Licensing Operations

Order SKUs as
needed via CB+

Upgrade
Unified CM

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Cisco Confidential

32

Drive to Collab - Resources

Landing Page for All Drive to Collab Resources:
Customer Landing Page: http://www.cisco.com/go/cucmupgrade

Support Alias for Drive to Collab Questions

Drive to Collab Program Team: ask-drive-to-9@cisco.com
Licensing Support: licensing@cisco.com
Collaboration Breakaway Plus Team: cbplus@cisco.com

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33