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DISUSUN OLEH :
ANNISA DWI WAHDIANI
CHANDRA GUMALA
DEBBIE KIRANA W.
IMAM FAUZI
KHAIRINA NURBANI
ULFI FARADILA
PHELIA MILYSA

PENGANTAR HOTEL

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WHAT ARE MANAGED SERVICE?

Airlines

Military

Elementary and secondary schools

Colleges and universities

Health care facilities

Business and industry

Leisure and recreation

Conference centers

Airports

Travel plazas

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Unique Qualities

Challenge to please guest and client

Guests are captive client (they may not have an
alternate dining option)
Foodservice is not the primary business
Produce food in large quantity
Volume of business is consistent

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Leisure and Recreation
Foodservices
Characteristics:

-Unique and fun:

Stadiums, arenas. and state parks
-Points of service:
Where food and beverage are
provided

Managed Services Other Than

Food

Housekeeping/environmental/custodial

Maintenance and engineering

Grounds and landscaping

Procurement and materials management

Front Office

Concierge services

Patient transportation services

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HOUSEKEEPING
Housekeeping Services strives to provide a clean, safe, well maintained and
attractive hospital environment to enhance the overall well being of the
people who work within the department and those who enter the facilities.
The Services Include.

Facility emergency response eg. floods

Floor maintenance

OR terminal cleaning

Patient area cleaning

Patient discharge services

Pest Control

Room function setups

Waste Management

Disposal Removal of unwanted, unused, and broken items in worksplace

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Maintenance and engineering

Provides a complete range of Engineering Services

designed to keep software applications running in hotel.
Provide all hardware (configuration, procurement, and
installation), operating systems, database and software
for reservation in hotel.

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GROUNDS AND LANDSCAPING
Grounds maintenance applies to hardscape (or paved
areas) maintenance and related services. Responsibilities
include:

Concrete repairs to sidewalks and walkways

Asphalt repairs to parking lots, roadways and fire lanes

Irrigation system maintenance & repair

Salting of walkways and stairs

+LANDSCAPING
The following landscaping services are delivered:

Aeration

Watering

Lawn cutting

Leaf removal

Service of planted areas, weed control, shrubs

Pruning of trees

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FRONT OFFICE
Front office is responsible for a reservation, registration
guest service before coming, arrival, and at check out and
payment, as well as a hotel information center on product as
well as supporting information center on the activities hotel
business where it is and acts as a first impression of the
image / condition of the hotel.

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Concierge services
In hospitals, concierge services are becoming increasingly available. A
hospital concierge provides similar services to those of a hotel
concierge, but serves patients and employees as well. This helps
hospital employees who work long shifts, and helps to provide work-life
balance.
There are numerous independent personal concierge companies that
provide information services for their members. Services include
informational requests, setting dinner reservations, making telephone
calls, researching travel arrangements and more.

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PATIENT TRANSPORT SERVICE

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Support Staff Positions

Safety administrator

Procurement

Technical services (recipes, menus, etc.)

Labor relations

Legal aspects

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Trends in Managed Services

Increasing challenges

Reduction of revenues
Increased cost

Declining enrollment

Declining balance on debit cards

Increase in food to go

Dueling demands for managers from students and

administrators

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More Trends

24-hour foodservice

Increase in healthcare and nursing homes

Proliferation of branded concepts

Development of home meal replacement options

Increased use of fresh product

MANAGED SERVICE

a person who carries on a business of promoting or

facilitating the use of companies to provide the services
of individuals. Involved is defined by reference to any
one of five activities.

+A managed service in hotel will be

successful if :

the same person has control of both; or

a person has control of one and persons connected

with him; or

he and persons connected with him have control of the

other; or

a group of two or more persons has control of each

company, and the groups either consist of the same
persons or could be regarded as consisting of the same
persons by treating a member of either group as
replaced by a person with whom he is connected.