IT STRATEGIC

ALIGNMENT
Presented By
Ishant Dhawale
Indrajit Shaw

Agenda

Aligning IT and business

Understanding business processes
Understanding managed IT services
A brief introduction to MWD
Summary

Aligning IT and
business

IT-business alignment: multiple

angles

Its not just about building stuff that the business will us

Business

Change
implications

Investment
in capability
Delivery
of value

Change
capabilities,
limitations

IT

Why now?
Globalisation
Customers, partners, suppliers and competition
Connectedness driving sophisticated value chains

Transparency
Industry regulations, consumer pressure and
competition driving openness

Service focus
Differentiation and shareholder value increasingly
derived from service experience

The real world

From

Towards

Build, or buy
vs. build

Application
implementation

Buy AND build

AND integrate

Back office

Business area investment

focus

Front office and

beyond
Productivity
desktop+global
access tor
esource

Personal
productivity
desktop

IT access environment

Data processing

Technology innovation
focus

Communication
, collaboration,
integration

Capability supply

Multi-sourcing

Outsourcing
vs. in-house
delivery

Older approaches fail to capture reality i.e:

integration, communication, collaboration,
supply complexity

A common language is the

essential starting point

Business

?
IT

Investment prioritised in
terms of business need
Systems that deliver
value to the business
Clear direction from the
business about focus,
strategy
Collaborative approach
to implementing business
change

A common, agreed
representation of
business activity, goals

A common, agreed
view of how current
and future IT provides
structured support to
the business in this
context

Understanding
business
processes
8

The challenge
Business process

Applications
The business

Activities, processes

Data

e real world doesnt decompose nicely and IT isn

just about things you build in-house
9

Providing structured support for business

processes means understanding scope &
scale of interactions
Towards

Business
process
Data design tightly coupled to
application design, and
application design to user
requirements very restricted
view of process needs

Business process

From

Loosely-coupled resources
provide services which are
designed to support the
interactions that take place
within a business process 10

Support scenario:
a mesh of
interactions

Business process

IT approaches must consider business

process support more broadly

Transactional
services

Information
services

Communication
& collaboration
services

We have to model more than just transactional applica

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Understanding
managed IT
services
12

So what is an IT service?
Provide
automated
support for
my sales
force

Update
customer
details
CRM
database

Line of business
perspective

Developer
perspective
IT operations
perspective
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Managed IT services aligned with

business processes

Lifecycle services

Users experiences
of managed IT service

Managing the lifecycles of business functions and infrastructure

Business function services

Automating business functions

Infrastructure services
Providing the platform

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Conclusion

15

Conclusion
Todays business environment brings IT-business
alignment to the fore
In terms of investment, delivery and change

Business processes provide a common language

But the organisational context of real-world business
processes is complex

Managed IT services must align with business

process priorities
Its about more than business function services

Services and their contracts provide an organising

model for service-oriented IT
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A brief introduction to MWD

Strategic advice and consulting
Focus on issues concerning IT-business
alignment
Driving more business value out of enterprise IT
Not about the nuts and bolts of individual
technologies

Core: two highly experienced industry

analysts / practitioners
Sun, Oracle, Sybase, Ovum, Deloitte Consulting,
etc
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THANK YOU

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