Quality Management

Overall effectiveness
leads to quality
end product

The word Quality doesnt mean the goodness

of final product alone but the quality in every
aspect of the business comprising supplier,
employees,

environment,

Packing & delivery

production

line,

Quality

management is important for an

organisation to meet the customer expectations

and exceed the competitors expeditions
The

intangibleness of the quality makes

everyone to prove it by some means.

Thus

there are certain standards set to decide

upon the quality of the organisation.

These

standards deals with all the departments

of an organisation
These

standards

international regions

differ

for

national

and

India
Bureau

of Indian standards has certain standards

for food, electrical, mechanical, fruit based,

jewellery products & Buildings
There

are others institutions like FICCI, QCI,

etc., that speak advocate the importance of

quality

International
The

standards for the international operations

are set by ISO-International Organisation for

Standardisation
There

are standards for Environment, Service

quality, Health & Safety set by this organisation.

ISO 9000
This

series of ISO deals with the quality

management
ISO 9000 : Vocabulary
ISO 9001 : Requirements
ISO 9004 : Guidelines for Improvement
ISO 9002 & 9003 become obsolete after revision in
2000

ISO 9001:2008
It

is a system of interrelated process

Better

knowledge of the process and Job to all

employees
Easy

to identify the error and take the necessary

action

Basic Principles of ISO

Customer

Focus

Leadership
Involvement

of People

Process Approach
System Approach
Continual

Improvement

Factual Approach
Mutually

to Management

to decision making

beneficial supplier relationship

Process in ISO
Prepare

the Organisation for Quality achievement

Analyse

the GAP

Project

Plan

Training
Documentation
Use

& Improve QMS

Internal Audits
ISO

Registration

Process Approach
Process

is a set of interrelated/interacting

activities which transforms inputs into outputs

The

output of one process would be input for

another process
The

interactions and management can be related

as process approach

Process Planning
Identify the relation of
processes

Set Goals

Measure the process

Make improvements

Benefits of ISO
Increased

Productivity,

profits,

relations & Customer relations

Less

Scrap and rework

Continual

Improvement

employee

QMS documents
Quality

Policy

Quality

Manual

Procedures
Work

Instructions

Records

Product Realization
Design

and Development

Customer

Related Processes

Purchasing
Production

& Services

Continual
Improvement
Manageme
nt
Responsibil
ity
C
U
ST
O
M
E
R

Measurement
Analysis &
Improvement

Resource
Manageme
nt

Product
Realizatio
n

C
U
ST
O
M
E
R

Measuring and Monitoring

The

instruments

used

in

the

production

processes for measurement and monitoring

should be calibrated and recorded timely.

Internal Audits
A

Transparent audit has to be conducted in the

organisation to check the effectiveness

The

problems

should

improvements should be made

be

fixed

and

Actions
Corrective

Actions should be taken to fix the

problem and prevent it from reoccurring

Preventive

Action should be taken to fix that

may cause a problem and prevent it from

happening

References
www.iso.org
www.bis.org.in
www.citehr.com
www.the9000store.com
www.wikipedia.com