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McGraw-Hill/Irwin
Chapter
Foundations of Information
Systems in Business
McGraw-Hill/Irwin
Learning Objectives
Explain
Provide
Section I
Foundation Concepts:
Information Systems and Technologies
McGraw-Hill/Irwin
McGraw-Hill/Irwin
Foundation
Concepts
Fundamental concepts about the
components and roles of information
systems.
Information Technologies
Major concepts, developments, and
management issues in information
technology.
McGraw-Hill/Irwin
Business
Applications
The major uses of information systems for
operations, management, and competitive
advantage.
Development Processes
How business professionals and information
specialists plan, develop, and implement
information systems.
Management Challenges
The challenge of managing ethically and
effectively.
McGraw-Hill/Irwin
What IS a system?
A group
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(transformation process)
10
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12
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People
Resources
End Users
IS Specialists
Hardware Resources
Computer systems
Peripherals
Software Resources
System software
Application software
Procedures
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Data
Resources
Data versus Information
Network Resources
Communication media
Network support
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Payroll
Record
Payroll
File
Personnel
Database
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Information Products
Focus
is on the end-user.
They are the result of IS activities
Input
Processing
Output
Storage
Control
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19
Section II
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20
Major Roles of IS
Support
Competitive
Advantage
Support
Business
Decision Making
Support of
Business Processes and Operations
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21
Support
Business Processes
Support Decision Making
Support Competitive Advantage
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24
Enterprise
Collaboration Systems
Support communication, coordination, &
collaboration.
Virtual teams
Electronic Commerce
Buying & selling, and marketing & servicing
of products, services, & information.
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Support Systems
Transaction processing systems
Batch transaction data accumulate over
time, processed periodically.
Real-time data processed immediately
after a transaction occurs.
Process Control Systems monitor &
control physical processes.
Enterprise Collaboration Systems
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27
Management
Support Systems
Management Information Systems prespecified reports & displays to support
decision-making.
Decision Support Systems provide
interactive ad hoc support.
Executive Information Systems critical
information tailored to the information
needs of executives.
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Other
Classifications
Expert systems expert advice
Knowledge management systems support
the creation, organization, & dissemination
of business knowledge
Functional business systems support the
basic business functions
Strategic information systems strategic
advantage
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Ethical Challenges
Just
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Discussion Questions
How
33
How
34
In
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BellSouth (continued)
How
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BellSouth (continued)
What
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BellSouth (continued)
Is
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BellSouth (continued)
What
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Why
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What
What
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What
What
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What
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Clariant (continued)
How
What
How
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Clariant (continued)
Are
What
Had
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Did
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Do
Why
Was
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What
Why
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What
How
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What
How
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WH Smith (continued)
How
How
Do
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WH Smith (continued)
In
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