Quality Management

Chapter Goals
To gain an understanding of:
• Concept of Quality Management
• Quality Management Principles
• Components of Quality Management
• Total Quality Management
• Six Sigma
• Quality Circle
Concept of Quality
Management

All management activities and

functions involved in determination
of quality policy and its
implementation through means
such as quality planning and
quality assurance (including
quality control).
3 Main Components

QUALITY IMPROVEMENT

QUALITY CONTROL

QUALITY ASSURANCE
• Quality assurance refers to planned and
systematic production processes that provide
confidence in a product's suitability for its
intended purpose.

• Quality control is used in developing

systems to ensure products or services are
designed and produced to meet or exceed
customer requirements.

• Quality Improvement is a systematic

approach to reduction or elimination of waste,
work-back flow, rework, and losses in
production process.
Quality Management
Principles
They appear in ISO 9000:2005 and ISO
9004:2000.
• Principle 1: Customer focus
• Principle 2: Leadership
• Principle 3: Involvement of people
• Principle 4: Process approach
• Principle 5: System approach to management
• Principle 6: Continual improvement
• Principle 7: Factual approach to decision making
• Principle 8: Mutually beneficial supplier relationships
 ISO- (International
Organization for
• ISO Standardization)
is the world's largest developer
and publisher of International
Standards.

• ISO is a network of the national

standards institutes of 161
countries, one member per country,
with a Central Secretariat in Geneva,
Switzerland, that coordinates the
system.
Total Quality
Management
• "TQM is a management approach for an
organization, centered on quality, based
on the participation of all its members
and aiming at long-term success through
customer satisfaction, and benefits to all
members of the organization and to
society."
-ISO
8402:1994
Six Sigma
• Six Sigma seeks to improve the
quality of process outputs by
identifying and removing the
causes of defects (errors) and
variation in manufacturing and
business processes.
Quality Circle
• It consists of a group-organization with eight
to ten employees who meet once a week,
fortnight or month upon the problems and
their frequency of generation.

• These member discuss various problems

related to quality.

• Composition of Quality Circle-

Members, Circle Leaders, Facilitator, Coordinator,
Steering Committee, Executive Committee
An Ideal Set of Quality
Circle
Members
Members

Leaders
Leaders

Executive
Executive
Committee
Committee
Facilitaor
Facilitaor &&
Coordinator
Coordinator

Steering
Steering
Committee
Committee
Conclusion