Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
MBA-I
Unit-IV
Presented
By
Mr.Vinayak Patil
( B.Sc , M.B.A, DLL,DIS, M.Phil )
Quality Concept
The
5.
Quality Inspection
Conti.
Thus
Quality Control
Quality
Conti
Decide
action on defective
products
Crate quality consciousness
Objective/Purpose of QC
To
Conti..
To
Conti
We
This
Hindustan Unilever
:Quality Policy
Meeting
quality expectations of
our consumers into our products
is a priority for us.
Our Commitment
To win consumers confidence and
loyalty, we need to consistently deliver
branded products of excellent quality.
We understand the different needs of our
consumers and strive to develop and
deliver superior brands to ensure that
theyre the preferred choice.
Conti..
Minimize waste, reduce costs and drive
profitability.
Quality Assurance
Definition
Stages in Quality
Assurance
Design Stage : Quality of design
should be according to the
customers needs.
Manufacturing Stage :
Manufactured products must
confirm the design .
Field Analysis : By analyzing
customer complaints , corrective
action must be taken.
Quality Assurance
Program
Setting
rating of outgoing
product
After sales service or filed
complaints analysis
Quality level setting
Quality audit
Executive Reports on quality
Inspection planning
Advantages Quality
Assurance
Suggest
management about corrective
Conti..
Quality
assurance makes
inspection easy and reduces
inspection rejection.
The quality assurance increases
productivity and efficiency .
Quality circle
Quality
Conti
Incase
Benefits of QC to
Organization
It
Benefits of QC to
Employee
It
of the circle
Training the members
Problem identification
Problem analysis
Proposed situation (Various
Solutions)
Management Representation
Review by Management
Implementing the solution
Monitoring
Areas of TQM
Pre-Production
system (product
&process design)
Quality planning of product and
process
Purchasing
Quality evaluation of product and
process
Quality information systems &
Equipments
Quality training and orientation
After sales service quality
ISO Certification
ISO
Continue
ISO
Continue
ISO
Benefits of ISO
implementation and
It enhance customer satisfaction
Certification
It
Responsibility
Quality system
Design control
Document and data control
Purchasing
Customer supplied product
Process control
Inspection & Testing
Continue
Measuring
Continue
Quality
records
Internal quality audits
Training
Service
Statistical techniques
of relevant standards by
top Management
Preparation and announcement of
quality policy and objectives
Appointment of Management
Representative
Selection of core group for
implementation
Training of all employees
Continue ..
Preparation
of relevant department
procedures and work instruction
Selection and training of internal
auditors
Internal quality audit
Rectification of an NCs
Stabilizing system
Publication of final documented system
Pre-audit by certifying agencies
Rectification of an NCs
Continue ..
Final
audit
Issue of certificate
Improving system
Thank You