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RAVING FANS
PRESENTED BY:
- Jaya
- Trupti
- Pranav
- Paresh
- Kunal
RAVING FANS
Publisher:HarperCollins
Length:137 pages
INTRODUCTION
Written in parable style.
The story chronicles keys to creating Raving Fans
through the eyes of practitioners that Charlie(the fairy
godmother) has previously mentored.
Main characters- Area Manager & Charlie, the Fairy
Godmother.
Highlights ways to Provide exceptional customer service.
Turn them into Raving Fans
3 mantras for turning customers into Raving Fans: Decide what you want
Discover what the customer wants
Deliver the vision plus one percent
D E C I D E W H AT YO U
WA N T
CONTD
CONTD
CONTD
CONTD..
Make
Make
Ask
1.CONSISTENCY
2.PROMISING
SO..
HOW TO DO THIS??
You
Systems
You
POSITIVE POINTS
NEGATIVE POINTS
AS A WHOLE
CONCLUSION
STYLE OF BOOK
READERSHIP OF BOOK
We learnt..
How to swim with the shark without being
eaten alive i.e. how to survive in this
competitive world by creating RAVING FANS.