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Documenti di Professioni
Documenti di Cultura
WIYCR
Agenda
Cultural Dimensions
Problems in WIYCR
Surface Solutions
Core Solutions
Conclusion
WIYCR
Cultural Dimension
Uncertainty Avoidance
Cultural Dimensions
Problems
Surface
Solutions
WIYCR
Cultural Dimension
Power Distance
Cultural Dimensions
Problems
Surface
Solutions
WIYCR
Cultural Dimension
Cultural Dimensions
Problems
Surface
Solutions
WIYCR
Cultural Dimension
Problems
Surface
Solutions
WIYCR
Problems in WIYCR
6
manager
s
2 year
Cultural Dimensions
Low
Motivati
on
Problems
Tensions
Surface
Solutions
Guest
Complain
ts300%
WIYCR
Surface solution
Short-term
Cultural Dimensions
Flexible
Problems
Surface Solution
Easy to
implement
Core Solutions
Conclusion
Problems
Surface Solution
Core Solutions
Conclusion
WIYCR
What are Team-Building Exercises?
Challenging tasks that are not related to work
Ice-breakers before meetings, team sports
Raft-building, Master-chef challenge etc.
Cultural Dimensions
Problems
Surface Solution
Core Solutions
Conclusion
WIYCR
Goal-setting theory
Cultural Dimensions
Problems
Surface Solution
Core Solutions
Conclusion
WIYCR
Why Team Building Exercises?
Establish team-bonding
Encourage team work and communication
Understand each others working style
Reduce tension among staff, increase job motivation
Cultural Dimensions
Problems
Surface Solution
Core Solutions
Conclusion
Implementation plan
Cultural Dimensions
Regular
basis
Departmentbased
Both expat.
managers
and local
staff
involved
Duration: 1
day at most
Problems
Surface Solution
WIYCR
Core Solutions
Conclusion
WIYCR
Cultural Dimensions
Problems
Surface Solution
Core Solutions
Conclusion
Problems
Surface
Solutions
SURFACE
WIYCR
-easy
-cheap
-fast
-immediate
Cultural Dimensions
Problems
Surface
Solutions
WIYCR
Immediate
and
Durable
effect
Core
Solutio
n
Cultural Dimensions
Problems
Surface
Solutions
SURFACE
-easy
-cheap
-fast
-immediate
WIYCR
-hard
-expensive
-timey
-delayed
CORE
Cultural Dimensions
Problems
Surface
Solutions
WIYCR
Immediate
and
Durable
effect
Core
Solutio
n
Cultural Dimensions
Problems
Surface
Solutions
Core Solutions
What?
WIYCR
Interactive
Cultural
Questions
How?
Mixed
Teams
Controlling:
SelfWhy?
Turnover Ratio & Job
Reflection
Cultural
Satisfaction Survey
Trivia
Who?
Effective
Managers
Cultural Dimensions
Problems
Surface
Solutions
Core Solutions
What?
WIYCR
Effective
Management
Styles
Why?
Boost
performance
Controlling:
Redesignin
g strategies
How?
Guest Complaints Ratio
Leadershi
p Training
Who?
Effective
Managers
Cultural Dimensions
Problems
Surface
Solutions
WIYCR
What?
Systematic
training
Hospitality
Why?
Improve service
quality and
efficiency
Guest
Satisfaction
Who?
Hospitality
Coach
Frontline Staff
How?
2-3-week
Training
Number of
complaints
Cultural Dimensions
Problems
Surface
Solutions
WIYCR
Build
Ownership
Reduce Cultural
Differences
Staff
Developmen
t
Demonstrate
Trust
Cultural Dimensions
Problems
Retain
Consistency
Surface
Solutions
WIYCR
Conclusion
Profitability
Resolve
Cultural
Differences
Surface
Solutions
Cultural Dimensions
Problems
Core
Solutions
Surface
Solutions