Cosmos

SAP CRM Online

Training

Introduction to SAP CRM

In today's highly competitive business environment, the focus of
top companies is increasing on its most valuable assets
customers. Thus, the companies require a suitable software
solution to cater to its customers which is user-friendly, easily
customizable, fully integrated, and can be implemented flexibly.
Customer Relationship Management is a business strategy for
optimizing customer interactions. It helps in understanding your
customers, their needs and requirements.
SAP CRM is a part of SAP business suite. It can implement
customized business processes, integrate to other SAP and nonSAP systems, help achieve CRM strategies.
SAP CRM can help an organization to stay connected to
customers. This way organization can achieve customer
expectations with the types of services and products that he or
she actually needs.

Course Curriculum
SAP CRMOnline Training Concepts:
Topics- Overview and Introduction
Foundation & Architecture of my SAP CRM
my SAP CRM Analytics
my SAP CRM Marketing
my SAP CRM E-Commerce
my SAP CRM Channel Management
my SAP CRM Sales
my SAP Interaction Center
my SAP Service
my SAP Field Applications (with focus on Mobile Service)
my SAP CRM for Industries
Integration with other My SAP suite of modules
CRM Base Customizing

CRM Basic data & Customizing settings for these objects:

Topics- Business partner
Organizational model
Territory Management
Product master CRM Business Transactions
Overview of generic functions in business transactions
Activity Management (including Activity Journal and

Groupware

Integration)

Transaction type and item category customizing for these objects

Middleware settings:
Topics- Middleware connections to R/1, APO and CRM
CRM Business Partner CRM Middleware
CRM Middleware Sales and Billing
Basic concepts of CRM middleware
Replication administration
Monitoring & error handling
Implement Customer Interaction Centre

Topics- Architecture landscape

Agent functions and processes in the IC
Define CIC Profile and Customer-Specific Workspaces
Define Front-office framework
Component Configuration
Action Box Configuration
CTI Configuration
Client Implementation Case Study Live Exercise
Implement Internet Sales
Architecture and landscape
set up logical system and connection with OLTP R/1 and APO
Configuration of the CRM Server Base Customizing
Configuration Web Application
Creating Product catalogs
Publication of Product Catalog content
Create Internet User for order processing
Sales Transactions using Internet Sales
Web Shop Maintenance
Client Implementation Case Study Live Exercise

Topics- Implement CRM- Marketing

Opportunity Management
Activity Management
Marketing Planning and Campaign Management

(Marketing

Planner,
Product Selection, Partner Functions, Generic Actions, Campaign Execution)

Marketing Calendar
Customer Segmentation
External List Management
Lead Management
Marketing Analytics

Our SAP CRM Online

Training
batches starts every day.
You can attend a DEMO for
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We Provide Online Training On

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Data Modeling- Erwin
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We offers You
1.InteractiveLearningatLearnersconvenience
2. IndustrySavvy Trainers
3.Real Time"Practical scenarios
4. Learn Right from Your Place
5. Customized Course Curriculum
6. 24/7ServerAccess
7. Supportafter Training and Certification Guidance
8. Resume Preparation and Interview assistance
9. Recorded version of sessions

Thankyou
Your feedback ishighly important to improve our course
material.
For Free Demo Please Contact

IND: +91 9550544355

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Email id: info@cosmosonlinetraining.com

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