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Preparing to Clean
In most properties, the room attendants workday
begins in the linen room. The linen room is
often considered the headquarters of the
housekeeping department. It is here that the
employee reports for work; receives room
assignments, room status reports, and keys;
and checks out at the end of his/ her shift.
Here too, the room attendant prepares for the
workday by assembling and organizing the
supplies that are necessary for cleaning.
Assembling Supplies:
A room attendant requires a special tool to
do his/her job. For the professional room
attendant, these tools come in the form
of the various cleaning supplies and
equipment, linens, room accessories,
and amenities that are necessary for
preparing a guests room.
pads
Clean towels and washcloths
Clean bath mats
Toilet and facial tissue
Fresh drinking glasses
Soap bars
Clean ashtrays and matches
Place
cleaner
Spray window and glass cleaner
Bowl brush
Dusting solution
Cloths and sponges
Rubber gloves
Room Assignments:
After assembling supplies, the room attendant is ready to begin
cleaning guestrooms.
The order in which he/she cleans rooms will be determined by the
room status report.
A floor or shift supervisor uses information from the room status
report to draw up room assignments for housekeeping personnel.
Room assignments are generally listed according to room number
and room status on a standardized form.
The number of rooms assigned for a room attendant is based upon
the propertys work standards for specific types of rooms and
cleaning tasks.
The room attendant uses the room assignment sheet to prioritize the
workday and to report the condition of each assigned room at the
end of the shift.
After reviewing the assignment sheet, a room attendant will have a
sense where he/she should begin cleaning.
Step 1
:
Enter the guestroom
Step 2
:
Begin cleaning. Tidy and air out the
room.
Step 3
:
Strip the bed
Step 4
:
Make the bed
Step 5
:
Dust the guestroom
Step 6
:
Clean the bathroom
Step 7
:
Vacuum
Step 8
:
Make the final check
Step 9
:
Close the door and make sure it is
locked
Step 10 :
Note room status on assignment sheet
and proceed to next room
Beginning Tasks
Step 1:
Strip the bed
Step 2
Check the mattress
pad for stains and
damage.
Step 3:
Change the mattress pad if necessary:
Lay
Unfold
Step 4:
Notify your supervisor
if you note stains or
damage to the
mattress.
Step 5:
Center the bottom sheet
right side-up on the
mattress, there should
be equal amounts of
sheet hangover each
side of the bed.
Step 6:
Miter the bottom sheet
at the upper corner of
the bed.
Step 7:
Miter the bottom sheet
at the lower corner of
the bed.
Step 8:
At the head of the bed,
place the second
sheet on the bed,
wrong side up.
Step 9:
Place the blanket on
top of the second
sheet about 6 to 8
inches.
Step 10:
Place the top sheet, two
inches over the blanket,
and then fold the two
inches inside the
blanket to have a neat
look appearance.
Step 11:
Turn the second sheet
over the top sheet and
blanket.
Tuck the sheets on the
sides.
Step 12:
Miter the top sheet,
second sheet and
blanket at the lower
corners of the bed.
Step 13:
Tuck in top sheet,
second sheet and
blanket along the
sides of the bed.
Step 14:
Make sure the second
sheet, blanket and top
sheet are tucked in
neatly along the sides
and foot of the bed.
Step 15:
Center the bedspread.
Make sure the seams
and patterns of the
spread are straight.
Step 16:
Fold the bedspread
down from the head,
leaving enough room
to cover the pillows.
Step 17:
Slip the cases over the
pillows.
Step 18:
Place the pillows at the
head of the bed and
bring the bedspread
over them. Tuck in the
bedspread beneath the
pillows.
Step 19:
Take a moment to check
the bed for smoothness
both up close and from
a distance.
Smooth out any wrinkles.
Dusting
Step 1:
Using a cloth sprayed with
dusting solution, dust items
located on walls or high off
the floor. Work clockwise
around the room.
Step 2:
Dust and polish mirrors.
Spray glass cleaner on
a clean cloth and wipe
down the mirror.
Step 3:
Step 4:
Dust the windowsill.
Step 5:
Step 6:
Dust the nightstand. Start
with the top surface and
work your way down the
sides to the legs or
base.
Step 7:
Clean and dust the telephone.
Check proper operation by
picking up the receiver and
listening for the dial tone. Use
spray disinfectant on the
mouthpiece and earphone
(optional).
Step 8:
Dust the top and sides
of the television set
and the stand it rests
on.
Step 9:
Clean the front of the
television set with glass
cleaner. Turn on the set to
make sure it works
properly, and then turn it
off.
Step 10:
Dust any tables,
beginning with top
surface and working
your way down to the
base and legs.
Step 11:
Dust wood or chrome
surfaces on chairs,
beginning at the top
and working your way
down the legs.
Step 12:
Clean both sides of the connecting door to
an adjoining guestroom, if applicable.
Wipe
Step 13:
Clean the closet:
Dust both the top and underside of the
closet shelf. Remove any smudges on
the surfaces.
Wipe down the closet rod.
Dust hangers and hooks.
Clean and dust both sides of the closet
door.
Step 14:
Wipe down light switches
and clean any smudges
on surrounding
wall area.
Step 15:
Step 16:
Restock the
room with
guest supplies.
Step 1:
Turn on lights and fan.
Replace any burned
out light bulbs. Check
fan for proper
operation.
Step 2:
Remove used
towels,
washcloths, and
bath mat.
Step 3:
Step 4:
Flush the toilet. Apply allpurpose cleaner around
and under the lip of the
bowl. Let it stand while you
attend to other cleaning
tasks.
Step 5:
Clean the
shower area:
Check
Clean
Clean
Step 6:
Run
Wipe
Step 7:
Scrub
Step 8:
Clean bathroom
walls and fixtures:
Dust
light fixtures.
Using a clean damp cloth, spot-clean
fingerprints and smudges.
Wipe down all electrical outlets and light
switches, paying close attention to the
surrounding wall area.
Wipe and polish towel bars.
Dust all exposed piping.
Clean both sides of the bathroom door.
Step 9:
Restock
bathroom supplies:
Replenish
the towels.
Replenish
guest amenities.
Replenish
supplies.
Step 10:
Spray
Starting
Step 11:
Make the final check Visually
scan all the areas of the
bathroom for areas you may
have overlooked. Turn off the
lights and the fan.
Vacuuming and
Cleaning Baseboards
Step 1:
Clean the baseboards. Begin
in the closet area and work
your way around the room.
Wipe all exposed area of the
baseboard to remove surface
dust and dirt.
Step 2:
Take a vacuum sweeper or broom to
sweep large dirt. Sweep also sides of the
room and under furnitures to where
vacuum cannot reach. This way the dirt
that cannot be reached by the vacuum
will be picked up immediately and/or
center the dirt so to possibly reach by
the vacuum.
Step 3:
Take vacuum to the farthest
corner in the guestroom.
Begin vacuuming. Take
care not to bump furnitures
or even dragging the
vacuum over its cord.
Vacuum side to side.
Step 3:
Vacuum your way back to the
door. Cover all exposed
areas of the carpet you can
reach including under tables
and chairs, behind the door,
and in the closet.
Step 4:
Close windows
and turn off lights
along the way.
Final Check
Make sure that all the furnishings are back in their proper
places. Look for little things like making sure the
lampshades are straight and their seams are turned
toward the back. Smell the air for any unusual odors. If
you detect any unpleasant smells, report them to your
supervisor. Spray air freshener if needed. Remember
that your last look is the guests first impression. When
you are satisfied that the guestroom is neat and
thoroughly cleaned, turn off the lights, close the door,
and check to see that it is locked. Note the condition
and status of the room on your assignment sheet, and
proceed to the next room on your schedule.
Turndown Service
Step 1:
See procedure for entering the
guestroom. When announcing
your presence, substitute
Turndown Service for
Housekeeping.
Step 2:
Remove any guest items from
the bed. Set neatly aside on
the dresser or a chair.
Step 3:
Pull back the bedspread so 15
to 18 inches hangs over the
foot of the bed. Bring this
slack part of the spread back
over the fold so the fabric
faces right side-up.
Step 4:
Pull back the sheets.
For a bed sleeping one guest,
turn down the sheets on one
side only, usually the side near
the night stand or phone.
For a bed sleeping two, turn
down the sheets on both sides.
Step 5:
Place the amenity on the pillow.
For beds sleeping two, be
sure to leave amenity on both
pillows.
Step 6:
Remove and replace dirty
ashtrays. Replenish matches.
Step 7:
Remove and replace dirty
glasses.
Step 8:
Collect any food service trays
and dishes.
Set items neatly outside the
door.
Call room service for pickup.
Step 9:
Empty the trash and replace
wastebasket liners.
Step 10:
Straighten newspapers and
magazines.
Step 11:
Remove dirty linen in bathroom.
Restock with fresh linen.
Step 12:
Straighten and wipe down
vanity area. Dry and polish
fixtures.
Step 13:
Straighten and wipe down tub
area if necessary. Dry and
polish fixtures.
Step 14:
Check toilet and facial tissue
supply. Replenish if
necessary.
Step 15:
Close the drapes.
Step 16:
Turn on bedside lamp.
Step 17:
Turn radio to recommended
easy listening station. Adjust
to a low volume.
Step 18:
Visually scan the guestroom,
beginning at one point in the
room and working your way
back to the beginning point.
Attend to any turndown task
you may have overlooked.
Step 19:
Leave the room and close the
door. Check to be sure it is
locked.