L3 Spotlight On:

Trane Extended Start

Operator Training
call nbr: 7004859418#
Trane Academy
Sebastien Vannson

CONFIDENTIAL AND PROPRIETARY Trane 2007 All rights reserved

Agenda

SECTION 1: Trane Extended Start offer

SECTION 2: Operator training
SECTION 3: Training description
SECTION 4: Advantages & benefits
SECTION 5: Case Study
SECTION 6: Local Experts
SECTION 7: Question?
2

3 optional
Services

5 Essential
Services

SECTION 1
Trane Extended Start offer

SECTION 2
Operator Training

SECTION 2
Operator Training
https://home.ingerrand.com/sites/podsof/default.aspx

SECTION 3
Training description

Agenda:
Product overview..

...Product components

Control module.

Operator interface

Fundamentals recommendations

...Maintenance & best practices

Topics to cover with attendees in the plan room: Site & Operator Safety instructions / Periodic
checks / Unit start up & shut down procedure / Chiller control module / Maintenance procedures as
6
per IOM

SECTION 3
Training description

Benefits
Customer

Added value in your offer

Be different to the competition
Captive Services
Develop relationship with your customer
More opportunities to negotiate
Could be include in company training plan
Opportunity to educate customer

Trane

Advantages
Customer

Increase level of competences

More professional people
Support of the manufacturer
In phase with maintenance procedure
Be aware about best maintenance practice
More confident face to unit
Better credibility

Trane

&

SECTION 4
Advantages & Benefits

Better productivity
Reduce risk of failure
Reduce risk of downtime
Retain technician in house
Part of career path
Training refunding (local legislation,
France)
Added value in CV
Opportunity to increase your IBS
Very good margin (70 to 90%)
Be influent with technical team
Opportunity to introduce other Services
Generate
Aleads
trained customer is

a reliable customer

SECTION 6
Case Study
Case study

Eric Barbeau:
Technical training Expert
TRANE France
Sales training activity (2012):
>130 k
146 attendees

SECTION 7
Local Experts
Trainers profile:
Team member of EMEIA Train The Trainer
FSR
Qualified Service Technician

Local experts (EMEIA Train The Trainer team members):

Northern Territory:Schweppe, Paul (Ireland); Komarov, Ivan (Russia); Tabacu, Catalin
(Romania); Lewandowski, Micha (Poland); Wicek, Jacek (Poland); Groeneveld, Ab
(Netherlands); Takcs, Robert (Hungary); Hublitz, Stefan (Germany); Haas, Boris
(Germany); Belej, Lubos (Czech Republic); Hamberg, Jorge (Sweden)
Southern Territory: Cakir, Kenan (Turkey); Montes, Ramiro (Spain); Neves, Paulo
Jorge (Portugal); Giroletti, Mauro (Italy); Hadar, Shay (Israel); Maradianis, Costas
(Greece); Lecuyer, Sylvain (France); Barbeau, Eric (France)
Middle East Territory: Iqbal, Zafar (United Arab Emirates); Lutchmun, Pravish (United
Arab Emirates); Massieh, Fadi Abdel (Lebanon)
India Territory: Venkatesan, Krishna (India)
10

Live meeting
session survey: