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e-Business framework
ERP
SCM
Selling Chain
Management
CRM
E-procurement
e-business
Knowledge
Management
e-Business framework
e-business
rules of e-business
Technology
is no longer an aftertought in
forming business strategy, but the actual cause
and driver
IT
rules of e-business
Streamlining
More
rules of e-business
Inability
New
rules of e-business
New
Compatible
partners
Customers want more speed, better service,
personalization, and lower price
rules of e-business
Company
The
rules of e-business
The
Strong
leadership is important
Similarities to managing a company in crisis
e-business trends
Speed
e-business trends
Contract
e-business design
Important
Things
e-business design
Careful
of enterprise applications
Customer
Customer Relationship
Management
Why
Old
CRM?
Customer Relationship
Management
Using
Customer Relationship
Management
CRM
Customer Relationship
Management
Types
Customer
content
Customer contact information
Extended enterprise
Front-office and back-office systems
Customer Relationship
Management
Selling-chain Management
Definition:
Selling-chain Management
Goals
Easier
Selling-chain Management
Case:
Order
Sales
Distribution
(Order Entry)
Production
Planning
Human
Resources
Integrated
Logistics
Accounting &
Financials
Replacing
legacy systems
Greater control
Managing globalization
Handling new regulations easier
Integration of functions across the enterprise
Step
by step
Big bang
Modified big bang
e-commerce value
proposition
Give the customers what they
want,when and how they
want,at the lowest cost
e-business structural
migration
Rapid Demand Fulfillment
Internet-Enabled Supply
Chain Planning and
execution
is process umbrella
SCM
Goals
categories :
Planning
modules
Order Commitment
Advanced Scheduling
Demand planning
Distribution Planning
Modules
Order Planning
Production
Replenishment
Distribution
These
E-Procurement
Procurement
is not purchasing
Close-loop process
requisition payment
Becoming
top-managemnet issue
Case: M$ Market
Buy-side desktop
Buy-side centralized
Sell-side apps
e-procurement
solutions
automate selection
end-to-end solution
control of preferred suppliers
Procurement Portals
Professional Buyers
-Control
-Effiency and cost reduction
-Supplier managemnet
Employees
-Convenience
-Ease of Use
-Consistency
Integration
Sweet
Spot
Supplier
-Cost reduction
-Clean orders
Personalization
Supply
Chain DSS
Remote
Relationship DSS
Performance Monitoring
Management
Problems:
Can
we define it?
Software vendors are distancing themselves from it
Low returns on investments
Simulation:
analytical planning
bottom-up
misinformed decisions
E-business design
Category
killer
Channel reconfiguration
Transaction intermediary
Infomediary
Self-service innovator
Supply chain innovator
Channel mastery
incremental
breakthrough
platform