Why are we here ?

 Because your company is considering

the implementation of a quality system

 To understand some key features of the

ISO 9001:2000 system
What's in it for Your company?

What can your company

expect
in return for its investment
in the ISO 9001:2000
standard?
 ISO 9001:2000 Quality
Management System
 Government
 UKAS United Kingdom Accreditation
Service

 Assessing Body

 Your organisation
BS EN ISO 9001:2000 quality
management system standard
 BS = British Standard
 EN = Euro Norm
 International Organization of
Standards
 9001 the quality management system
standard reference number
 2000 the revision year
 Quality Management system (4)

Customer Focus Continual

Improvement
Quality Policy Management

Internal Audit
Review
Quality Quality Quality
RESOURCE

objectivesobjectives objectives

Customer
Customer

Analysis
Monitoring & Measurement Of Data

Product Realisation

Internal Audit

RESOURCE
Key Feature

 The ISO 9001:2000 quality management

system standard is recognised world
wide
 Trade is Global
Top Reasons for Registration

 Internal Operational Efficiency

 Lower production Costs
 Access to new Markets
 Some Markets require ISO 9001
Registration
 Some Markets favour companies with
ISO 9001 registration.
Internal Operations Efficiency

 Core process formalised and

documented
 Preventative actions system
 Corrective actions system
 Production Monitoring
 Supplier Monitoring
 Continual improvement
 Customer focused objectives and targets
Lower Production Costs

 Less waste
 More right first time Less rework
 Efficient processes
 Correct resources identified
 On time in full
Access to new Markets

 Companies that insist on certification will

now be in your marketplace
 For example Motor vehicle
manufacture's and all tiers of their
suppliers
 Tenders for Local Authority
 The certification becomes part of your
sales team’s tool kit
Some Markets require ISO
9001 Registration
You will not achieve
preferred supplier
status with some
companies if you are
not certified to
ISO 9001:2000
Some Markets favour companies with
ISO 9001 :2000 registration.
To meet the requirements your
company will need
 A Quality Policy
 A Manual incorporating the five elements
of the ISO 9001 2000 system
 Senior Management to embrace and be
the owner of the system
 A Management Quality Representative
 Internal Auditor/s
Quality Policy 5.3

 Senior Management responsibility

 It tells you what the companies quality

commitments are

 It’s a Rule that you and your employees

read and understand it
Example Quality Policy

To provide our customers with the

 Right product
 At the Right time
 In The Right quantity
 Meeting the Right quality
 At the Right price
Company Manual 5 Clauses
6 Compulsory Procedures
 Clause 4 Quality Management system
 4.2.3 Control of documents
 4.2.4 Control of records
 Clause 5 Management responsibility
 Clause 6 Resource Management
 Clause 7 Product Realisation
 Clause 8 Measurement Analysis and improvement
 8.2.2 Audit
 8.3 Control of Non conformity
 8.5.2 Corrective action
 8.5.3 Preventative action
Quality Objectives (5.4.1)

 Specific Measurable Agreed Realistic Time

= SMART
 Who is to do it and by when
 Examples :-
 Production team zone 2 to achieve right first
time targets of 91% by year end 2008
 Customer survey results to indicate that we
are the preferred supplier to 90% of our
clients by the year end 2008.
 Product realisation (7)

 Identify processes or series of steps

needed to take the raw material to make a
product or offer a service.
 Each step is broken down into documented
processes, procedures and/or work
instructions.
 Customers requirements and special
instructions are formally documented.
Top Management (5.1)

 Must provide evidence that it is

committed to installing the Quality
Management System and then
continually improving it.
 Must be aware of the importance of
meeting the customers requirements
 Also statutory and regulatory
requirements
Management Representative
(5.5.2)

 The processes needed for the quality

management system are established
and maintained.
 Report to top management on the
performance of the QMS with any need
for improvement.
 Ensure the promotion of awareness of
customer requirements throughout the
organisation.
Internal Auditor 8.2.2.5

 To help improve your companies

performance they can become an asset
in the organisation.
 To make sure that the company is
meeting the requirements
 If non conformances found by the
internal auditor have been addressed
this should lead to successful external
audits.
Customer Satisfaction 8.2.1

 The demand for companies to provide

quality products and services is not just
from the customer but also the share
holders.
Top Reasons for registration

 Many organisations are asking

companies to become registered as a
requirement of continuing or starting
business with them.
Reducing Costs

 Organisations are recognising that an

effective quality management system
leads to reduced costs and a greater
operating margin.
Features of ISO 9001:2000
A well designed and implemented quality
management system based on ISO 9001:2000
has been shown to provide organisations with
the following benefits.
 Improved product reliability
 Better process control and flow
 Better documentation of process
 Greater employee quality awareness
 Reductions in product scrap, reworks and
rejections.
 Integration with other standards
Feature: Unites the workforce
 Training requirements
 Integrated Business Plan
 Displaying of objectives and
target performance
 Everyone is involved
The common foundation of
quality management Principles
 Customer Focus
 Leadership
 The involvement of people
 A process approach
 A system approach to management
 Continual improvement
 A factual approach to decision making
 Mutually beneficial supplier relationships
The common foundation of
quality management Principles
 Customer Focus
 Leadership
 The involvement of people
 A process approach
 A system approach to management
 Continual improvement
 A factual approach to decision making
 Mutually beneficial supplier relationships