Business Policies

at
AIS Business Solutions (I) Pvt. Ltd.

Presented By:
Mr. Ankur A Bhatnagar
Roll No # 4

Key Facts about the Firm

AIS

Established in April 2000 by Mr. Blake

Hogan
Head office located at Houston, USA
AIS is Registered as a BPO
Key task to note, register, interpret, analyze the
data and provide the solution with regards to
Bankruptcy issues at American based clients.
Total Global workforce is 7000 employees.
Having offices at USA, India and Nigeria.
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Other domains the firm will

be venturing into..
Automotive
Healthcare
Mortgage
Retail
Utilities

/ Telecom

Companys Business Targets

Maximizing

Growth
Improving Profitability
Ensuring Brand Integrity

Business Policy
Training & Development

Training and Development

Presently

employees are provided on the job

training by allocating mentors and specific
technical trainers to provide them hands on
experience about the nature of work they are
performing.
Employees are given formal induction about
HR policies and basic work discipline as per
the Manual.
There is no training need identification so far.
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Training and Development

All

the training identified is by virtue of work

requirements / Job requirements.
Recent acquisition took place (ACG Group)
that has increased the bandwidth of the training
activities.

My Suggestions /
Recommendations
Dedicated

training plans should be prepared that

will help the respective Team leaders /
Supervisors to allocate their manpower for
training purpose.
HRIS should be implemented for ensuring full
coverage of entire staff for all the desired training
programs.
Along with On the Job training, an employee
should be provided a specific Mentor to further
guide him on work related queries.
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My Suggestions /
Recommendations
Refresher

training should be organized for the

employees to upgrade their knowledge and skills.
Employees should be provided alternate platforms
like company blogs, learning websites, etc by
which they refer the latest updates pertaining to
their work and their industry.
Company should allocate / devote certain
percentage of their budget for Training and
Development activities.
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Recruitment & Selection

Company

hires the manpower through:

Job portals
Recognized Manpower consultants
Employee Referrals
Advertisements
Job fairs

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Recruitment & Selection

Company

organized three rounds of interview

across all sections that are:
Primary screening round through Written tests
Secondary elimination through First round of
interview through technical experts.
Third round of interview facing HR
interviews
Final round of interview Top Management
including Unit head / Chief Operating Officer
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My Suggestions /
Recommendations
Management

should think of expanding the

hierarchy of the organization instead of just
keeping it at a flat structure.
This will enhance the motivation of employees to
compete for the higher level positions and the
vacancies could be filled up internally to a great
extent.
Management should develop a dedicated
Employee retention policies that will reduce the
continuous recruitment cycle.
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My Suggestions /
Recommendations
Management

having acknowledged the attrition of

more than 20% should look out for partnership
with the educational institutes for developing
manpower.
Management should focus on providing attractive
work profile and competitive remuneration across
industry to absorbing good talent pool.
Referral bonus should be allocated to the
employees having sourced potential candidates for
specific positions.
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My Suggestions /
Recommendations
Final

selection should be based upon sound

verification of the employees that includes:
Residence
Education
Past Employment Records
Non-conviction certificates
Also

an comprehensive psychometric graphic

analysis should be done giving idea about candidates
motivation level and other details.
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Potential Appraisal
AIS

has once a year appraisal activity for all its

employees.
A dedicated Rating sheet has to be filled by the
supervisors and to be submitted to the
management.
Management reviews and takes a call on the rating
given by the supervisors.
Final prepared rating sheet is discussed with the
concerned candidates highlighting his / her areas
of improvements.
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My Suggestions /
Recommendations
Frequency

of conducting the appraisals should be

increased.
The appraisals should be made more informal
rather than formal activity.
Critical incidents should be formally discussed
during the appraisal.
Candidates own rating about his own skills should
be noted down and any discrepancies should be
communicated clearly mentioning managements
expectations.
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My Suggestions /
Recommendations
Appraisal

should be taken in a positive attitude.

Employees should be made comfortable while
sharing his understanding, expectations,
feelings, thought process, etc. giving them full
time. It should not be done in hurry.
Every departmental profile should be prepared
wherein the learning needs are clearly
identified with proper justifications.

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Operations
Currently

the work is divided in the group

basis.
Each Group Payment Monitoring / Unsecure
loans / Secure Monitoring / Bankruptcy /
Probate are given a group tasks of
completing specific number of files (i.e.
Addressing these many cases) in a weeks time.
Mostly this is a time consuming activity where
in not every body is able to provide excellent
contribution to the group task.
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Operations
As

some are under performers / average

performers / good performers the work gets
stretched at times where in the employees are
expected to come on holidays to work and
complete the group assignemnts.

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My Suggestions /
Recommendations
Dedicated

competency mapping should be

done and right person at right job should be
allotted with regards to the group activities.
Overstretching should be avoided as it
deteriorates employees morale and calls for
legal accountabilities as well (Factories Act,
1948).
The work distribution should be properly
analyzed and worked out.
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Health & Safety

Company

is having an art of infrastructure to

deal with any hazardous accidents.
First Aid box are available in ample quantity.
Specific fire extinguishers are placed at different
locations.
Chairs are ergonomically efficient.
PCs are equipped with screen guards to protect
eyes from harmful effects.
Fire alarm, Ample lighting, Sufficient space for
exit and entry.
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Health & Safety

Proper

grounding of electricity terminals are

made with stabilizers for governing the power
inputs.

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My Suggestions /
Recommendations
Health

and Safety committee should be

formally organized to address to specific
requirements and raising concerns to the
management.
Since we operate in Alembic premises,
additional liasioning with the Alembic Health
and safety personals should be made so that in
case required collective action could be taken.
Formal safety policy should be framed
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My Suggestions /
Recommendations
Safety

drills should be organized along with

demonstration of equipment to be used for
dealing with such issues like fire extinguishers,
fire alarms, etc.

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Thanks. . .
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