Advanced Customer Support

ACS Cloud Services

Mark Bagozzi, ACS Product Mangement

December, 2014
Copyright 2014 Oracle and/or its affiliates. All rights reserved. |

Agenda
ACS Cloud Services
Private Cloud Database Provisioning and Readiness
Pack
Framework
Target Market
Private Cloud Provisioning and Readiness Customer
Presentation
Items that influence price
Beta Test
Resources
Copyright 2014 Oracle and/or its affiliates. All rights reserved.
Oracle
| Confidential Restricted

ACS Cloud Services

Delivering Services Through The Cloud and For Private Cloud

Services Delivered Through the Advanced Support Cloud

Platform
Lifecycle Services
New Pack and some FSS components. More to follow
Services For Private Cloud
Private Cloud Database Provisioning and Readiness
(beta)
Focus is Database as a Service (DBaaS)
Supportability Planning and Design
Installation and Configuration for Private Cloud
Services for Public Cloud are on roadmap and in-work
Copyright 2014 Oracle and/or its affiliates. All rights reserved. |

ACSPlan
Support
Packs

Full
Lifecycle
& Design
Build & Deploy
Maintain & Support
Coverage
Optimize & Modernize
Assess, Plan, Design
Install, Configure, Virtualize
Upgrade, Tech Refresh
Consolidation, Hardening
Resolution
Migrations

Database

Database Provisioning
Database Provisioning

DB
Cloud

Private Cloud Database

Private
Cloud Database
Provisioning
Provisioning

Security

ID Mgt

Big Data

Platform
Apps
Tech.

Tuning, Load Testing, Patching

Monitoring, Incident Mgt /

DB Upgrade,
DB Upgrade,
Consolidation
&
Consolidation
&
Migration
Migration
DBaaS Mgmt (AM&R), Perf.
DBaaS Upgrade &
DBaaS
Mgmt
(AM&R),
Perf.
DBaaS Adoption
Upgrade &
Tuning, Load Testing
DBaaS
Tuning, Load Testing
DBaaS Adoption
DB Mgmt (AM&R), Perf.
DB Mgmt
(AM&R),
Perf.
Tuning,
Load
Testing
Tuning, Load Testing

Database Hardening
Database Hardening

Security Event Monitoring

Security Event Monitoring

Identity Mgt / Middleware

Identity
Mgt / Middleware
Provisioning
Provisioning

AM&R Monitoring of IDM

AM&R Monitoring of IDM

Big Data Provisioning

Big Data Provisioning

Big Data AM&R Plug-ins

Big Data AM&R Plug-ins

Platform Provisioning (incl.

Platform
Provisioning (incl.
database)
database)

AM&R (current offering)

AM&R (current offering)
Annual Apps Patch
Annual
Apps Patch
Advisory
Advisory
Copyright 2014 Oracle and/or its affiliates. All rights reserved. |

Platform Security
Platform
Security
Review
Review

Big Data Upgrade

Big Data Upgrade
Platform
Platform
Migration
Migration
Tech
Refresh)
Tech Refresh)
Apps Tech
Apps Tech
Upgrade
Upgrade

Pack Framework

Flexible support solutions tailored to meet specific customer needs

Pack Concept

Packaging

Pack Governance
provided by a Local
TAM II

Every Pack will identify a Required combination of Core fixed scope service (FSS)
components, together with Pack Governance to be sold as a solution
ePACT will not allow these Required FSS to be removed from the Pack quote
Most Packs will have a Recommended combination of FSS to provide maximum
value and are considered as the optimum mix of deliverables needed to ensure the
success of a typical customer
ePACT will include all of these FSS plus Pack Governance included by default
Every Pack will have Optional add-ons to allow tailoring to specific customer needs
Complementary add-on or follow-on deliverables
Complementary Oracle products
Supplemental resources can be added
Enhanced with TAM II to provide Pack Governance
Single point of contact
Assigned for the duration of the engagement
Ensures successful and seamless delivery of the Pack (end-to-end)
Incremental 20% TAM II days on top of the calculated Pack level of effort

Copyright 2014 Oracle and/or its affiliates. All rights reserved. |

Pack Framework

Simple, yet flexible pricing and contracting

Pack Concept
Built using standard Fixed Scope Services
Utilizes approved FSS pricing methodology
Utilizes standard FSS contract model, but adds an executive summary
describing the Pack
Existing FSS exhibit
Existing FSS library content
Additional umbrella description for the Pack is added to the exhibit
Recognized ratably over the contract term
Typically 6 month term, but can be changed to 1 year
5% lower price when purchased as a Pack vs. Stand alone pricing
More efficient delivery due to more precise service delivery kits
Lower Risk due to more precise service delivery kits and narrow focus
Standard Resource/Global Pricing
Global daily rates
Labor Index
Volume and discretionary discount structure

Utilize Standard Fixed

Scope Service Structure

Pack Pricing

Copyright 2014 Oracle and/or its affiliates. All rights reserved. |

Private Cloud Database Provisioning &

Readiness Pack

Provisioning solution tailored to fit specific customer needs

Private Cloud Provisioning & Readiness Pack

Expected Avg Price:

160,000 USD

Solution Bundle

Pack Components

Technologies

Core/Required Pack
Components

Recommended
Components

Optional Add-on
Components

Oracle Database (11g or 12c)

Oracle Enterprise Manager
TAM Oversight end-to-end
Supportability Planning & Design
Software Installation & Configuration

Beta: Now
Target Launch Readiness: TBD

ACS Cloud Engineering

Remotely provision private cloud

infrastructure
Service catalog provisioning of reference
architectures and database images
OEM 12c agents for cloud services,
monitoring and reporting
Full support of 12c CDB/PDB for
Consolidation and Migration
Analysis of maximum availability
settings

Consolidation Planning
Migration
Advanced Support Knowledge
Workshop-Service Catalog
Go-Live support
Load Testing and Analysis
Enhance Gateway to improve
automation for reviews & assessments
Performance Tuning and Benchmarking
Capacity Planning
Copyright 2014 Oracle and/or its affiliates. All rights reserved. |
Preproduction Readiness

Private Cloud Database Provisioning &

Readiness Pack

Bill of Materials for Core and Recommended Components

Private Cloud Provisioning & Readiness Pack

Pack Components
Core:
Pack Governance
Supportability Planning and
Design
Standard Software
Installation and
Configuration
Recommended:
Consolidation Planning
Migration
Advanced Support
Knowledge Workshop
Service Catalog
Go-Live Support

Description of Bill of Materials

Plan and Design
Engagement Initiation
Service kick-off presentation and customer orientation
Discovery Phase
Deploy tools and/or pre-flight questionnaire
Document target environment design requirements
Analysis and Design Phase
Build DBaaS detailed design specification including consolidation,
service catalog and migration plan
Create deployment plan with milestones
Installation and Configuration
Oracle Enterprise Manger (OEM)
Publish DBaaS gold image profile as OEM template
Provision database
Setup chargeback/showback
Demonstrate OEM Self Service Portal
Consolidation & Migration
Perform database consolidation and migration to private cloud
Post-engagement review report of findings
Copyright 2014 Oracle and/or its affiliates. All rights reserved. |

Oracle Private Cloud Database

Provisioning and Readiness Pack
(DBaaS)

Copyright 2014 Oracle and/or its affiliates. All rights reserved. |

Agenda
1

What is Cloud Computing and DBaaS?

Technology Benefits

DBaaS Adoption and Common Challenges

4
5

Oracle Private Cloud Database Provisioning and

Readiness

Customer Value
Next Steps
Copyright 2014 Oracle and/or its affiliates. All rights reserved. |

10

What is Cloud Computing and DBaaS?

Cloud computing is a model for enabling convenient,
on-demand network access to a shared pool of
configurable computing resources (servers, networks,
storage, applications, and services) that can be rapidly
provisioned and released with minimal effort
5

Essential Characteristics
On-demand self-service
Resource pooling
Rapid elasticity
Measured service
Broad network access

Source: NIST Definition of Cloud Computing v15

3 Service
Models
SaaS
PaaS
(DBaaS)
IaaS

Deployment Models
Public Cloud
Private Cloud
Community Cloud
Hybrid Cloud

Focu
s
Area
Copyright 2014 Oracle and/or its affiliates. All rights reserved. |

11

Technology Benefits

Key Features of Oracles Cloud Products

Self Service
End-users can
provision,
monitor and
manage for
greater agility

Metering
Allows
chargeback or
showback for
cost
allocation

Service
Standardized
Catalog
database
services for
rapid, error-free
deployment

High
Reliability
Availability
through
redundancy

Copyright 2014 Oracle and/or its affiliates. All rights reserved. |

Elasticity
Support dynamic
workloads with
minimal excess
capacity

Security
Defense in depth
exceeds
organization,
industry and
regional
requirements
12

DBaaS Adoption
Planning and
Design

Planning is essential
to successful cloud
adoption. It is
critical to select a
highly supportable
and sustainable
architecture

Consolidation and
Migration

Implementing cloud software

is only half the battle
existing databases need to be
consolidated and migrated
from existing systems to
achieve full ROI

Software Install and

Set Up

Proper set up of DBaaS

software reduces the risks
inherent in private cloud
implementations. Poor
deployment
decisions or
Copyright 2014 Oracle and/or its affiliates. All rights reserved.
design can create big

Go-Live

The unexpected can

always happen when
bringing any new
environment online.
Without the proper
go-live assistance,
13
ROI is elongated

Common Customer Challenges

Private Cloud Database
Deployment
Access to the latest
Lack of resource
with latest skills and
knowledge
How can I implement
DBaaS properly the
first time?
How do I use Oracle
Database, Oracle
Enterprise Manager
12c and Oracle Cloud
Management Pack to
implement DBaaS?
How can I help my
staff learn more about
DBaaS with a running
example?

tools and
technology, best
practices and
standards
Are there DBaaS
reference architectures
I can use as a starting
point?
What tools can I use to
expedite DBaaS
deployment?
How do I implement a
Service Catalog?

Features and
functionality
How can I best utilize
new 12c options such as
Multitenant for
consolidation?
How can I implement
self service database
provisioning?
How do I realize
chargeback/showback
capability?

Copyright 2014 Oracle and/or its affiliates. All rights reserved. |

14

Oracle Private Cloud Database

Provisioning and Readiness
Overview

Oracle Private Cloud Database Provisioning and Readiness Pack

provides a project managed solution that will result in DBaaS
operational, with Oracle Database provisioning enabled based on
predefined templates, in your private cloud environment
Built upon proven DBaaS deployment methodology based on 1000s of
Support interactions with 100s of customers
Leverage architectures and best practices developed jointly with Oracle
engineering teams from Database, Enterprise Manager, Engineered Systems
and from Oracles vast Support organization
Embedded Pack Governance to oversee engagement and all project
components
Mitigate risk of high-profile Cloud adoption projects ACS engineers are
experts in deploying DBaaS solutions that maximize product functionality
and are designed to be highly supportable
ACS has local and remote delivery capability using the innovative Advanced
Support Cloud
Copyright 2014 Oracle and/or its affiliates. All rights reserved. |

15

Private Cloud Database Provisioning &

Readiness Example

Existing databases consolidated and migrated to DBaaS in private cloud

Characteristics
100s of Databases need to be consolidated. Twelve databases
selected for phase one. DBs consolidated and migrated to single
private cloud environment. Self service provisioning and service
catalog enabled

Legacy Oracle Databases to Oracle 12c

DBaaS
e.g. 12 x DB to Oracle 12c private cloud
Oracle 12c
DBaaS

T4-2

Final State
Final
Oracle Database 12c and OEM
12cState
installed and configured

Self
Oracle
Database
12c and OEM 12c installed and configured
Service
portal operational
Service
Self Service
operational
catalogportal
defined
and implemented
Chargeback/showback
Service catalog defined
and implemented
implemented
Chargeback/showback implemented

Private Cloud Provisioning and Readiness Pack

Proposal
Pack Governance: Single point of contact for
engagement. Provides oversight and coordination
Four steps:
1. Plan & Design: DBaaS design and deployment plan.
Service catalog defined
2. Build & Deploy: Oracle Database, Oracle Enterprise
Manager and virtualization technology like Multitenant
installed and configured
3. Consolidation and Migration database
consolation and migration recommendations and plan.
Multiple test migrations resulting in final migration
4. Go-Live: Operational readiness review and live support
for go-live event

Note: Oracle Platform Provisioning and Readiness is

optional to cover server, engineered systems and

Copyright 2014 Oracle and/or its affiliates. All rights reserved. |

ACSs Role In DBaaS Journey

Planning and
Design

As part of Oracle
Support, ACS has
experience supporting
1000s of database
customers. We can
leverage proven
reference
architectures

Consolidation and
Migration

ACS can not only design, install,

and set up your private cloud
environment, but we have
automated capabilities to
rapidly and safely migrate and
consolidate existing databases.

Software Install and

Set Up

ACS has removed the guesswork from the software set up

process. We have proven
methods, reference
architectures, and automated
Copyright 2014 Oracle and/or its affiliates. All rights reserved.
provisioning
capabilities that

Go-Live

To address the
unexpected and
ensure operational
readiness, ACS offers
Go-Live Support
assistance. We help
to accelerate your 17

Flexible Pack Architecture

Private Cloud Database Provisioning and Readiness

Customized to fit specific customer needs and
Recommended:
Optional Services:
requirements
Database Consolidation Planning
Load Testing and Analysis
(option for Platform)
Database Migration (option for
Platform)
Service Catalog Workshop
Go-Live Support

Performance Tuning and

Benchmarking
Capacity Planning
Preproduction Readiness

Core/Required
Pack Governance
Supportability Planning and Design for Private Cloud (options for Platform and
Database Security)
Standard Software Installation and Configuration for Private Cloud (options for
Platform, Database Hardening and other technologies)

Copyright 2014 Oracle and/or its affiliates. All rights reserved. |

18

Customer Value
DBaaS deployed right the first time
Save time and money. Speed to market and reduction
of operational expenses
Gain full value from Oracle Database and Oracle
Enterprise Manager. Maximize IT resource utilization
Positioned to take advantage of new Database 12c
features
Implement the promise of chargeback or showback
mechanism
Positioned to support SLA and security requirements
Copyright 2014 Oracle and/or its affiliates. All rights reserved. |

19

Service Details
Includes the following:
Users created and configured
DBaaS zone and pool created
DBaaS gold image profile template created
Chargeback/showback mechanism implemented
DBaaS running in the customers environment with ability to provision an
Oracle Database from a template
Demonstration of Oracle Database provisioning capabilities

Can be expanded to cover:

Database consolidation and migration
Technical Service Catalog definition and implementation of additional DBaaS
profile templates
Database Security Design and Hardening
Platform Provisioning

Copyright 2014 Oracle and/or its affiliates. All rights reserved. |

20

Target Market
Customers interested in Database as a Service in Private
Cloud
Self service provisioning
Service Catalog
Elasticity
Chargeback/showback

Database 11g and 12c

Exadata and SuperCluster (Platinum or non-Platinum)
Lifecycle Management Pack for Database
Cloud Management Pack for Database
Copyright 2014 Oracle and/or its affiliates. All rights reserved.
Oracle
| Confidential Restricted

21

Beta Test
Flow Diagram
Potential
Deals
Submitted
by

Candidate
PreScreening
Process
Beta
Screening
Checklist

Review with
GDO & Eng.
Determine
deal viability

Pass
Initial
Screenin
g?

No
Reject

No

Discuss with
GDO,
Delivery,
Sales and
Eng.
Review with
Does CDT
Complex
Approve?
Deal Team
No

Evaluate
alternatives
with the
customer

Evaluate
alternatives
with the
customer

Does
GDO
Approve?

Discuss
program/
offering
with
customer

Gather
details
submit
nomination

Nomination
Template

Green Light
to Negotiate
with
Customer

Engage /
Enable tiger
team to
support
delivery of
the
engagement
Document
details of
deliverable
s

Oracle Confidential Internal/Restricted/Highly

Copyright 2014 Oracle and/or its affiliates. All rights reserved. |
Restricted

22

Resources
Where to go next

Services Through the Cloud

Advanced Support Cloud Services

Services for the Private Cloud

Delivering Database as a Service White Paper
Brian Shultz contact for beta test nomination form
Access will be granted to Beta Test Wiki:
Datasheet
Customer Presentation
Delivery Specification Sheet

Copyright 2014 Oracle and/or its affiliates. All rights reserved.

Oracle
| Confidential Restricted

23

Appendix

Copyright 2014 Oracle and/or its affiliates. All rights reserved. |

24