ABOUT UNILEVER

About Unilever

Creating a better future every day

Unilever is one of the worlds leading
suppliers of fast-moving consumer
goods. We aim to provide people the
world over with products that are
good for them and good for others.

Our vision

We work to create a better future

every day.
We help people feel good, look
good and get more out of life
with brands and services that are
good for them and good for
others.
We will inspire people to take
small everyday actions that can
add up to a big difference for the
world.
We will develop new ways of
doing business that will allow us to
double the size of our company
while reducing our environmental
impact.

Fast facts - 2009

163,000
employees
at the end of
the year

20 nationalities
among our top tier
managers

89 million
invested in
community
programmes
worldwide

891 million invested

in R&D worldwide

More than 170

countries in which
our products are
sold

264 manufacturing
sites worldwide

Our people
People are the heart
of our business.

We aim to create an environment

in which all employees can fulfil
their potential.
Unilever is one of the worlds most
culturally diverse companies. Our
Board is made up of six
nationalities and the nine members
of the Unilever Executive come
from six different countries.

Performance

Scale and geographic reach

The Americas
13 billion turnover
4.2% underlying sales
growth
32.3% of group turnover

Western Europe
12 billion turnover
-1.9% underlying sales
growth
30.3% of group turnover

2009 turnover 39.8 billion

AAC
15 billion turnover
7.7% underlying sales
growth
37.4% of group turnover

Operational achievements in 2009

Good broad-based underlying sales

growth of 3.5%
Underlying volume growth of
2.3% accelerating through the
year

Sales growth 3.5%

Increased investment behind our

brands
Return to strategic acquisitions
including TIGI and Baltimor
Named International Supplier of
the Year by Tesco for the fourth
year running

Volume growth 2.3%

Category highlights in 2009

Savoury, dressings and spreads

Personal care

Turnover of 13,256 million

Turnover of 11,846 million

Underlying sales growth of -0.1%

Underlying sales growth of 5.3%

Ice cream and beverages

Homecare & other

Turnover of 7,753 million

Turnover of 6,968 million

Underlying sales growth of 4.0%

Underlying sales growth of 7.1%

Unilever financial performance

* Restructuring, disposals and one-off items

** Continuing operations

* Continuing operations

Strategic Focus

Our corporate purpose

Our deep roots in local cultures and markets around the world give us our strong
relationship with consumers and are the foundation for our future growth. We
will bring our wealth of knowledge and international expertise to the service
of local consumers a truly multi-local multinational.
Our long-term success requires a total commitment to exceptional standards of
performance and productivity, to working together effectively, and to a
willingness to embrace new ideas and learn continuously.
To succeed also requires, we believe, the highest standards of corporate behaviour
towards everyone we work with, the communities we touch, and the
environment on which we have an impact.
This is our road to sustainable, profitable growth, creating long-term value for
our shareholders, our people, and our business partners.

Unilevers growth priorities

Our ambition is to win share
and grow volume in every
category and country.

Winning with brands and

innovation
Deliver superior products, design,
branding and marketing
Bigger, better, faster innovations
Appeal to more consumers across
needs and price points

Winning in the marketplace

Lead market development
Win with winning customers
Be an execution powerhouse

Winning with people

Organisation and diverse talent
pipeline ready to match our growth
ambitions
Performance culture which respects
our values
Leverage our operating framework
for competitive advantage

Winning through continuous

improvement
Lean, responsive and consumer-led
value chain
Drive return on brand support
Agile, cost-competitive organisation

Local roots with global scale

LOCAL ROOTS
Our deep roots and early
engagement in D&E markets
give us invaluable consumer
insight:
Understanding of the local
consumer
Brands and products across a
wide range of income levels
Critical mass on the ground
Corporate reputation with local
stakeholders and talent pool

GLOBAL SCALE
Leveraging our scale brings
us advantages over local
competition:
Global portfolio of brands and
categories
Dedicated R&D investment
Shared values and standards
of behaviour

The D&E opportunity

Of the 6.8 billion people in the world today, 5.9
billion live in developing and emerging markets
countries such as Brazil, India and Indonesia
where Unilever has deep roots and a wide
presence. We already reach many more
consumers than our competitors in these
markets.

% 2004
Sales

Other
developed
3%

North
America
23%

Western
Europe
38%

Other
developed
4%

D&E
36%

% 2009
Sales

North
America
16%

Western
Europe
30%

D&E
50%

Categories,
Brands and Regions

Strong category positions

Unilevers portfolio of
categories
Leading category
positions

Homecare

Personal Care

Savoury,
Dressings
& Spreads
Ice Cream &
Beverages

Big global brands

Top 25 brands =
almost 75% of Unilevers
sales*.

* As at end 2009

Regions and categories

Clear, distinct,
complementary roles.

Categories

Regions

Deliver global platforms

Execute on the ground

Responsible for:

Responsible for:

Brand development

Managing the business

Innovation

Deploying brands and

innovations

Research and development

Accountable for:

Customer management
Accountable for:

Medium/long-term market
share

Short-term market shares

Brand health

Growth

Innovation metrics

Profit

Category value creation

Cash flows

Foodsolutions

Unilever Foodsolutions is one of the worlds leading foodservice businesses.

Works closely with customers, including caterers, restaurateurs and major
hotel and fast-food chains, to create food solutions that help grow their
business.
Operates in 68 countries worldwide, employing 4,700 people, including 230
chefs.
Holds leading positions in bouillons/bases, seasonings, sauces,
soups, dressings, tea and desserts.
Unrivalled combination of:
Consumer insight
Customer understanding
Chefmanship culinary passion and expertise
Well-known brands.

The Supply Chain

Raw materials and ingredients

15.3 billion spent on raw materials
and packaging from over
10,000 suppliers in 2009.

Our share of world volume:

Preliminary data pending audit.

Manufacturing
264 manufacturing sites.
Continuous improvement in
eco-efficiency in factories
(19952009):
41% reduction in CO2 from
energy
65% reduction in water use
73% reduction in total waste

Preliminary data pending audit.

Distribution and retailing

Around one-fifth of Unilevers
sales are through ten major
retail chains.
Our products are sold in over
10 million small shops in
developing and emerging markets.
50% of sales from developing and
emerging markets.

Customer partnerships
Unilever manages a number of
partnerships globally.

Consumers
2 billion consumers use a Unilever
product on any day.
Top 13 brands with combined sales
of 23 billion in 2009.
5.3 billion invested in advertising
and promotion.
891 million invested in R&D.

Innovation

Innovation driving growth 1

Unilever is a world leader in
research and development
(R&D).

891 million invested in R&D in

2009
At least 250 new patent
applications filed each year
A portfolio of more than 20,000
patents and patent applications

Innovation driving growth 2

Competitive advantage
through an integrated R&D
programme.

More than 6,000 R&D

professionals
6 strategic R&D laboratories
delivering groundbreaking
technologies
31 major development centres
developing and implementing
product innovations
92 locations around the globe
with R&D teams implementing
innovations in countries and
factories

Innovation driving growth 3

Focused efforts that swiftly
bring bigger innovations to
market.

Knorr Stock Pot

Small & Mighty

Dove Body Wash

revolutionises bouillon
with a format that
provides a more
authentic bouillon.

is the industrys first

super-concentrated
liquid detergent, using
one-third of the
packaging, one-third of
the water and one-third
of the transport of
dilute liquids.

Uses proprietary
NutriumMoisture
technology, earning its
scientifically-proven
claim to provide
effective natural
nourishment.

Social and Environment

Social
Helping society through
our products and
programmes.

133 million people reached by Lifebuoy

handwashing programmes since 2002
15 million people in 3 million
households in India provided with safe
drinking water through Pureit
44% of our products in line with
internationally accepted guidelines for
saturated and trans fats, sugar and salt
Nearly 17 million school meals
delivered to 80,000 children in 2009
through our partnership with the World
Food Programme
45,000 women entrepreneurs reach 3
million consumers in 100,000 Indian
villages selling Unilever products door
to door

Environmental

Eleven years as sector leader of

the Dow Jones Sustainability Indexes.

Our goal is to double the size of the business whilst

at the same time reducing our environmental
footprint. This encompasses the whole value chain
from the sourcing of raw materials through to
consumer use and disposal of our products.

We are committed to sourcing all palm

oil from certified sustainable sources by
2015

15% of the tea we use globally is

sourced from Rainforest Alliance
CertifiedTM farms

Over the period 19952009 we have

achieved reductions of:

41% in CO2 emissions*

73% in total waste*
65% in water usage*

* Measured by tonne per production. Preliminary data pending audit.

Working with others

Working in partnership is crucial in
developing and delivering some of
our major sustainability
commitments.

Our principal global partnerships are

with:
UN World Food
Programme: to feed
hungry children and
improve their nutrition

FDI World Dental

Federation: to improve
oral health

World Heart Federation:

to promote heart health

Global Public-Private
Partnership for
Handwashing with soap:
to promote good
hygiene practice

Global Alliance for

Improved Nutrition: to
co-create new
approaches in food
fortification to address
malnutrition

UN Global Compact: to
align business operations
and strategies in the
areas of human rights,
labour, environment and
anti-corruption

Structure

Legal structure and governance

Unilever was formed in 1930 from two
companies: Margarine Unie and Lever Brothers.

It was a full business merger, operating

as a single business entity.
Margarine Unie
(Netherlands)

Two separate legal parent companies

have been maintained:
o Unilever NV (Netherlands) and
Unilever PLC (UK).
This works through an equalisation
agreement and other contracts between
the two companies.

Lever Brothers
(UK)

A global management team

Keith Weed

Doug
Baillie

Chief Marketing
and
Communications
Officer

President
Western
Europe

Michael Polk

Pier Luigi
Sigismondi

President
Global Foods,
Home &
Personal Care

Chief Supply
Chain Officer

Genevive
Berger

Dave Lewis
President
Americas

Paul Polman

Chief R&D
Officer

Chief Executive
Officer
Jean-Marc
Hut
Chief
Financial
Officer

Harish
Manwani

Sandy
Ogg

President
Asia, Africa
and Central
& Eastern
Europe

Chief HR
Officer

Board of Directors
Chairman

Michael
Treschow

Executive
Directors
Paul Polman
Chief
Executive
Officer

Jean-Marc
Hut
Chief Financial
Officer

Non-Executive
Directors

The Rt Hon
The Lord Brittan of
Spennithorne QC, DL

Wim Dik

Louise
Fresco

Ann Fudge

Charles
Golden

Narayana
Murthy

Hixonia
Nyasulu

Kees Storm

Jeroen van
der Veer

Paul Walsh

Byron Grote