SEC UC Kick-Off - Day-1&2 v0.3

Saudi Electric Company
Granada Project
UC Workshop DAY 1 & 2
Haroon Raees
Network Consulting Engineer (haraees@cisco.com)
Aug 14, 2012
2012 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
Agenda Day 1
Introductions
Analysis of Current and Future Deployment
Synergy with IP LAN/WAN Infra
UC on UCS Architecture
CUCM Design Guidelines
AD Integration
CUCM General Applications
Unified Messaging
Q&A
Cisco Confidential
Agenda Day 2
MeetingPlace and WebEx Solution
Cisco Unified Presence
Desktop Client Deployment Guidelines
WiFi Softclient Deployment Guidelines
Q&A
Cisco Confidential
Introductions
Cisco Team
Haroon Raees (UC NCE and Design Lead)
Diaa Hussein (PM)
Abdulrahman Al Moaiqel
SBM Team
Hani Al Taher (Project Lead)
Hussam Alhamarsheh (UC Project Engineer)
Ahmed AL-Qadoumi
Mohamed Khair
SEC Team
Meshal Al-Fouwnais
Cisco Confidential
Workshop Objectives
Brief introduction of relevant IPT/UC Technology
Requirement discovery and design session for IPT/UC solution
The output of the workshop will be the input for the IPT/UC LLD
To understand SEC Granada project IPT/UC requirements
To understand more about the SEC existing voice setup
Round table discussion on the design and architecture options
proposed
Cisco Confidential
SEC Granada Project Portfolio

IP Telephony (CUCM 8.5)
Integration with Existing Mega Cluster
IP Hard Phones (Multiple Types), Softclients for PC and Cell phones
Application Virtualization (UC on UCS)
Voice & Unified Messaging (Unity
Connection)
Presence (Cisco Unified Presence)
MeetingPlace with WebEx Integration
VoIP GW Interface with STC SIP
Trunks and SEC Legacy PBX
Use L2 & L3 Switching and IP Network
As A Platform
Cisco Confidential
SEC IPT/UC Components

UC Applications
Voicemail &
Unified
Messaging
UC
Endpoints
Attendant
Console on
CUC
Extension
Mobility and
Other IPT
Native Srvs
UC
Services
CUP
Customer
Care
UC Processing
Agents
CUC
UC on UCS
LDAP
Directory
PSTN/IP
Gateway
&
Media
Resources
XML Ph
Srvs
(Novatek)
The
ht
Colured/Highlig
e
ar
ed items
included in SEC
Granada BoQ
UC Infrastructure
Gateway/
Survivable
Remote
Comms
Endpoints
PSTN
Meeting
Place
Xcode
IP WAN
Campus
Access
Switch
Distribution/
Core Switch
WAN
Aggregation
Router
Branch
Router
Access
Switch
Branch
Network Infrastructure
Cisco Confidential
SEC Existing IPT/UC Setup
Cisco Confidential
Deployment Model for SEC

Clustering over the WAN (CoW)
Applications
(Vmail, MP)
PSTN
Unified CM
Cluster 1
Unified CM
Cluster 1
IP WAN
Jedddah
Riyadh HQ
Single Unified CM Cluster, Full or partial distributed
applications, and DSPs located at each site

Up to 30,000 SIP or SCCP phones in Single cluster. 60K if
Applications
(Vmail, CUP, MP)
Unified CM
Cluster 1
Mega Cluster
Transparent use of PSTN if IP WAN unavailable
Centralized Publisher with local call processing
SEC Granada
Cisco Confidential
Deployment Models

Unified CM Cluster
Applications
(Vmail, CUP, MP)
STM Links
Mobily Link
SEC Granada
Dedicated Voice/Video Link
Riyadh HQ
Total B/W Required

~ 6.5 Mbps bw
Granada and HQ
Unified CM servers in a cluster separated by WAN for spatial redundancy
Applications may be located at each site, thus separated by WAN
Single point of administration, feature transparency (e.g. Extension Mobility), unified dial plan
SEC will have a dedicated link for VoIP and UC traffic between HQ and Granada
Maximum 80-ms round-trip delay between any two Unified CM across the WAN
Min of 1.544 Mbps for ICCS signaling for each 10,000 BHCA between sites
Min of 1.544 Mbps for database and other inter-server traffic for every subscriber server remote to Pub
Maximum of eight active locations
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Synergy with the Network

Infrastructure
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Campus UC Networks:
Hierarchical
Network
Design
Without a Rock Solid Foundation the Rest Doesnt Matter
Access/Distribution/Core hierarchyeach layer has specific
Access
Distribution
Core
Distribution
role
For SEC similar routing and switching approach has been
followed
Modular scalable topologybuilding blocks
Easy to grow, understand, and troubleshoot
Creates small fault domainsclear demarcations and
isolation
Promotes load balancing and redundancy
Promotes deterministic traffic patterns
Incorporates balance of both Layer 2 and Layer 3
technology, leveraging the strength of both
Utilizes Layer 3 Routing for load balancing, fast
convergence, scalability, and control
Sub-second convergence possible
Si
Si
Si
Si
Si
Si
Access
Building Block
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Campus UC Networks:
The Access Layer
UC Feature Rich EnvironmentNot Just About Connectivity
To Core
Si
Si
Distribution
Access
VLANS Do Not Span Access Switches
The Access Layer provides aggregation for Voice, Video and Data endpoints
Can provide switched or routed accessis typically feature rich
Key Features for Unified Communications Impacting LAN/Switching Design

Automatic Phone Discovery
Power over Ethernet
Voice VLAN Allocation
Multiple Security Features
QoS Trust Boundaries

QoS Marking & Classification
Queuing
Network Access Control
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UC Campus Networks:
The Access Layer
Voice and Data VLANs
Voice VLAN ID = 110
802.1Q Encapsulation
with 802.1p Layer 2
CoS
Data VLAN ID = 10
Native VLANNo
Configuration Changes
Needed on PC
Separate Voice and Data VLANs create partitioned broadcast domains in separate IP
subnets. Phone VLANs to not span multiple switches.
Cisco Discovery Protocol (CDP) will be used during Phone boot up to configure Voice
VLAN ID so it will be enabled on Access Ethernet Switches
For Securitydifferent network policies can be applied for different subnets; e.g. WORM
attacks can be contained to the Data VLANs
CDP allows the switch to discover the attached inline powered device and negotiate the
power requirements to optimize power consumption in the switch
Shall Ethernet ports on switches be reserved for voice and Data? YES or NO?
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IP Addressing and VLAN design

Agree with Infrastructure Team to provide the IP address ranges for UC Server VLANs and
IP Phone VLANs from the private range

Two separate VLANs in DC for UC applications servers. It can go behind FW.
Two separate VLANs in DC to host VoIP Gateways. Shall go behind firewall because STC is
providing SIP Trunks
IP subnets for Voice VLAN for Phones, VoIP Gateway with the
loopback IPs, all shall be in a single aggregate
Subnets shall be /24 or less (Best practice)
Subnet shall not be above /23 (Exception)
FW front ending the VoIP gateways and UC apps shall have
appropriate UDP/TCP ports and IP subnets allowed
Voice Bearer traffic between the IP phones and to Voice
Gateways shall be avoided to traverse the Firewalls

Voice VLANs should not span multiple wiring closet
switches
Voice VLAN shall have presence in one and only one access
layer switch
This practice eliminates topological loops at Layer 2 avoiding
temporary flow interruptions due to Spanning Tree convergence.
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Campus QoS Considerations

Establishing Trust Boundaries
Endpoints
Access
Distribution
Core
WAN Aggregators
1
2
Si
Trust Boundary
For scalability, classification should be done as close to the edge
as possible
The outermost trusted devices represent the trust boundary
Optimal Trust Boundary: Trusted Endpoint
be Agreed with LAN
1 A device is trusted if it correctly classifies packets To
Team
2
3
Phone will supply QoS marked traffic :

Voice Bearer with CoS 5 and DSCP 46, Voice Signaling CoS 3 and DSCP 24, Data from PC CoS 0 and DSCP 0
Optimal Trust Boundary: Untrusted Endpoint

Suboptimal Trust Boundary
Only use if access switch cannot perform classification
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QoS in the Campus
Traffic Profiles and Requirements

Voice
Smooth
Benign
Drop sensitive
Delay sensitive
UDP priority
Bandwidth per Call

Depends
Codec,
Latencyon
150
ms
Sampling-Rate,
Jitter 30 ms
and
Layer
2 Media
Loss
1%
One-Way Requirements
ITU G.114 Recommendation: 0150
msec One-Way Delay For Voice
Video-Conf
Bursty
Greedy
Drop sensitive
Delay sensitive
UDP priority
IP/VC Has the Same

Requirements
Latency as
150VoIP,
ms
But Has
Radically
Jitter
30 ms
Different
Traffic
Loss 1% Patterns
(BWOne-Way
Varies Greatly)
Requirements
Data
Smooth/bursty
Benign/greedy
Drop insensitive
Delay insensitive
TCP retransmits
Traffic Patterns for

Data
Vary Among
Data
Classes:
Applications Apps
Mission-Critical
Transactional/Interactive Apps
Bulk Data Apps
Best Effort Apps (Default)
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Enabling QoS in the Campus

Ciscos Approach to QoS
Classification:
Mark the Packets with a Specific Priority Denoting a

Requirement for Class of Service from the Network
Trust Boundary: Define and Enforce a Trust Boundary at the Network Edge
Scheduling: Assign Packets to One of Multiple Queues (Based on
Classification) for Expedited Treatment through the Network
Provisioning: Accurately Calculate the Required Bandwidth
for All Applications Plus Element Overhead
Unified CM
Cluster
PSTN
SRST
Router
IP WAN
Campus
Branch Office
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Enabling QoS in the Campus

Classification and Marking
Cisco Marking Recommendations

Application
L3 Classification
L2
IPP
PHB
DSCP
CoS
Routing
CS6
48
Voice
EF
46
Video Conferencing
AF41
34
Streaming Video
CS4
32
Mission-Critical Data
AF31*
26
Call Signaling
CS3*
24
Transactional Data
AF21
18
Network Management
CS2
16
Bulk Data
AF11
10
Scavenger
CS1
Best Effort
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Codec Selection Guidelines

It is always recommended to limit the number of codecs in the
network
avoid transcoding of Codecs
Use low bandwidth codecs across WAN

Use high bandwidth codecs within LAN
Recommended codecs with high MoS:
G.711: 80 Kbps
G.729: 24 Kbps
Location based CAC is advised
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Voice over Wireless LAN
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VoWLAN Design Guideline
Create separate SSID for Voice over WLAN, controlled by the Wireless Controller
Wireless LAN Cell Boundaries shall be designed in a high availability manner

The primary mechanism for providing RF high availability is cell boundary overlap
In general, a cell boundary overlap of 20% to 30% on non-adjacent channels is recommended to provide high
availability in the wireless network.
For mission-critical environments there should be at least two Aps visible at the required signal level (-67 dBm or
better)
An overlap of 20% means that the RF cells of APs using non-adjacent channels overlap each other on 20% of their
coverage area, while the remaining 80% of the coverage area is handled by a single AP.
Furthermore, when determining the locations for installing the APs, avoid mounting them on reflective surfaces (such
as metal, glass, and so forth), which could cause multi-path effects that result in signal distortion.
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UC on UCS Architecture
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Virtual Data Center Overview

Server Virtualization
UC Application
UC Application
UC Application
VMware ESXi , Unified Computing System
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Virtual IPT/UC Deployment Building

Blocks
Thinking outside the (MCS) Box
Deployments have been based on single
application MCS servers
Virtualization allows multiple Virtual Machines to
access common HW resources

Building blocks change from physical servers to
VMs
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Virtualized UC Architecture
Note: Local Storage will
be used
UCS C210 M2 VCD3
(Shared Apps)
UCS C210 M2 VCD3

(Shared Apps)
Virtual UC Apps
Hypervisor
UCS CXXX
UCS C210 Bundle

Dedicated for MP
Management:
- UCS Manager
- vSphere/vCenter
PSTN/
PTT
Nexus
Nexus
LAN
Rest of
Intranet
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VMware Virtualization
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Virtualization with VMware ESXi

Hypervisor
Architectural Shift New Model
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UC on VMware ESXi
Why ESXi Only?
Appliance Model
VMware ESXi is designed to make the server a computing

appliance.
Performance
VMware ESXi behaves more like firmware than traditional

software.
Secure
VMware ESXi does not support a privileged access

environment like the Service Console (root access) of
VMware ESX.
Agents, drivers and script execution is not posible with ESXi
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VMware Management
VMware vSphere Client

Thick client downloaded to Windows PC
vSphere Client
Directly manages each VMware ESXi host

(Model A) This model will be used for current
project
VMware vCenter Server

Windows server running vCenter
Provides central point of configuration,
provisioning and management
vSphere Client connects to VMware vCenter

Server to centrally manage all ESXi hosts
(Model B)
vSphere Client
2
1
vCenter Server
Customer strategy will depend on number

of ESXi hosts being deployed
Is VMware vCenter required for Cisco

UC?
It depends ! Answer later in the slides
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UC on UCS Solution for SEC

Following VM OVA are selected for SEC
Product
Users
vCPU
RAM
vDisk
vNIC
CUCM 8.5
7,500
6 GB
2 x 80 GB
1 vNIC
Ucxn 8.5
5,000
4 GB
2 x 200 GB
1 vNIC
CUP 8.5
2,500
4 GB
1 x 80 GB
1 vNIC
- do -
- do -
MeetingPlace
8.5
Dedicated
- do UCS Server
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SEC VM OVA Distribution

UCS C210-M2 VCD3 #1
CPU-1
SUB3
Core1
Core2
TFTP-2
Core3
Core4
CPU-2
CUP-1
Core5
Core6
Leave
idle for
UCxn
Core1
UCXN-1
(5K)
Core2
Core3
Core4
Core5
Core6
Core5
Core6
UCS C210-M2 VCD3 #2

CPU-1
SUB4
Core1
Core2
SUB-5
Core3
Core4
CPU-2
CUP-1
Core5
Core6
Leave
idle for
UCxn
Core1
UCXN-2
(5K)
Core2
Core3
Core4
CUCM VM OVAs
RES CUCM VM OVAs
Messaging VM OVAs
VM OVAs
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Cisco UCS C210/C260 Networking Ports

Tested Reference Configurations (TRC) for the C210/C260 have:
2 built-in Gigabit Ethernet ports (LOM, LAN on Motherboard)
1 PCI express card (broadcom) with four additional Gigabit Ethernet ports
Configuration example:
Use 2 GE ports from the Motherboard and 2 GE ports from the PCIe card for the VM traffic. Configure them with NIC
teaming
Use 2 GE ports from the PCIe card for ESXi Management
CIMC
VM Traffic
ESXi
Management
MGMT
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VMware NIC Teaming for C-series

Overview
VMware NIC Teaming

combines multiple uplink
ports (vmnics) in a virtual
Switch
Upstream switch
NIC Teaming configuration in vSwitch
Port Channel
Etherchannel / vPC
Route based on IP hash

Note: Standby connectors cannot be configured
No Port Channel /
No vPC
No Etherchannel
Route based on the originating virtual port ID

Route based on source MAC hash
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34
VMware NIC Teaming for C-series

Port Channel
Single virtual Port Channel (vPC)
Two Port Channels (no vPC)
Virtual Switching System (VSS) / virtual

Port Channel (vPC) required
VSS/vPC not required but

No physical switch redundancy since
most UC applications have only one vNIC
EtherChannel
EtherChannel
EtherChannel
EtherChannel
vPC Peerlink
vPC
vmnic0
vmnic1
vmnic2
PC
vmnic3
vSwitch
vSwitch
Route based on IP hash
vmnic0
vmnic1
PC
vmnic2
vmnic3
vSwitch1
vSwitch1
vSwitch2
vSwitch2
vNIC
1
vNIC
2
http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1004048
http://www.cisco.com/application/pdf/en/us/guest/netsol/ns304/c649/ccmigration_09186a00807a15d0.pdf
http://www.cisco.com/en/US/prod/collateral/switches/ps9441/ps9402/white_paper_c11-623265.html
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35
Physical Port Connectivity Design for UCS

210-M2
UCS C210-M
CIMC
Pt
LOM
Pt-1
LOM PtBC NIC Pt2

1
Nexus
BC NIC Pt4
BC NIC Pt2&3
Nexus
Server Management CIMC Traffic Port

vSphere ESXi ESXi Traffic Port
Virtual UC Apps VM Traffic Port
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Physical Port Connectivity Design

for ISR 3945 Router
PSTN/
SIP
PSTN/
SIP
1st GE Port VLAN 532

2nd GE Port VLAN 533
Nexus
Nexus
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CUCM Design GUIDELINES
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Unified Communications Infrastructure

Deployment Models
Physical Location of Unified CM cluster Servers

Physical Location of Unified CM cluster IP Phones
Number of Unified CM clusters
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Basic Call Processing: Single Site Deployment Model
IP Phone to IP Phone Example
Signaling Leg 1
IP Phone A
Dial Plan Lookup
Offhook
Dialed Digits
Alerting (Ringback)
Connect Media
Unified CM
g
e
L
)
g
ng
in
i
l
R
a
t( k
n
r
ia
g
e
Al hoo ed
Si
f
M
Media
(RTP Stream)
f
O ect
nn
o
C
IP Phone B
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Basic Call Processing: Single Site Deployment Model
Intra-Cluster IP Phone to IP Phone Example
Signaling Leg 1
IP Phone A
Dial Plan Lookup
Offhook
Dialed Digits
Alerting (Ringback)
Connect Media
Unified CM
Cluster
ICCS
(OLC)
na
g
i
S
Media
(RTP Stream)
g3
e
L
g
g)
lin
Rin
(
)
rt
LC
Ale ook
O
(
ia
fh
f
d
O Me
t
ec
n
n
Co
IP Phone B
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Basic Call Processing: Centralized Deployment Model
IP Phone to IP Phone Example
Call Processing is essentially the same in this
deployment model as in the single site case; IP

makes the technology more topology independent
ing
Signal
IP Phone A
Leg 1
Unified CM
Media
IP WAN
Dial Plan Lookup
Sign
alin
g Leg
IP Phone B
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Basic Call Processing: Cluster over WAN Deployment Model

Intra-Cluster IP Phone to IP Phone Example
Dial Plan Lookup
Unified CM
Cluster
ICCS
Signaling Leg 1
IP WAN
Signaling Leg 2
Media
(RTP Stream)
IP Phone A
IP Phone B
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Deployment Models

Unified CM Cluster
Voice Mail
SEC Granada
Voice Mail
Distance
Riyadh HQ
Total B/W Required

~ 6.5 Mbps bw
Granada and HQ
Unified CM servers in a cluster separated by WAN for spatial redundancy
Applications may be located at each site, thus separated by WAN
Single point of administration, feature transparency (e.g. Extension Mobility), unified dial plan
SEC will have a dedicated link for VoIP and UC traffic between HQ and Granada
Maximum 80-ms round-trip delay between any two Unified CM across the WAN
Min of 1.544 Mbps for ICCS signaling for each 10,000 BHCA between sites
Min of 1.544 Mbps for database and other inter-server traffic for every subscriber server remote to Pub
Maximum of eight active locations
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Cluster over the WAN
Configure two CUCM servers per site for load balancing and redundancy
Best Practices
Configure Unified CM groups and device pools to allow devices within the site to register
with only the servers at that site under all conditions

Cisco highly recommends that key services are replicated on each site
TFTP, DNS, DHCP, LDAP and IP Phone Services
All media resources (conference bridges and music on hold)
Gateways at each site to provide the highest level of resiliency
Under a WAN failure condition, sites without access to the publisher database will lose some
functionality. For example, system administration at the remote site will not be able to add,
modify, or delete any part of the configuration. However, users can continue to access the
user-facing Features
Under WAN failure conditions, calls made to phone numbers that are not currently
communicating with the subscriber placing the call, will result in either a fast-busy tone or a
call forward (possibly to voicemail or to a destination configured under Call Forward
Unregistered)
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Failover and Redundancy: Server Redundancy via CM Group

Gateways
Unified CM Subscriber
DSP Resources
Conferencing
DSP Resources
Transcoding
Conf
Xcode
Cisco Unity
Vmail Server
d
e
l
i
a
F
Intra-Cluster
Communications
(ICCS)
Unified CM Subscriber
JTAPI
IP-IVR
IP Phones
Active
Unified CM Server
Directory Services
Music on Hold
Software Conferencing
Software MTP
TFTP
Call Processing
CTI/QBE I/F
SCCP I/F
MGCP I/F
H.323 I/F
SIP I/F
Directory Services
Music on Hold
Software Conferencing
Software MTP
TFTP
Call Processing
CTI/QBE I/F
SCCP I/F
MGCP I/F
H.323 I/F
SIP I/F
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Failover and Redundancy: 1:1 Redundancy Example
ary
Prim
Backu
p
Bac k u
Prim
Phone Set 1
To 7,500 IP Phones
3751 to 7500: Primary

1 to 3750: Backup
phones/server
ary
Load-share between primary

Phone Set 2
and backup servers
To 15,000 IP Phones
Publisher and
TFTP Server(s)
1 to 3750: Primary
3751 to 7500: Backup
MCS 7845 supports 7500
Publisher and
TFTP Server(s)
1
3750
7501
11,250
3751
7500
11,251
15,000
To 30,000 IP Phones
Publisher and
TFTP Server(s)
1
3750
3751 to
7500
7501
11,250
11,251
15,000
15,001
18,250
18,251
22,500
22,501
26,250
26,251
30,000
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Failover and Redundancy

Database Resiliency
Publisher Database
(All Data Writable)
DB Replication
Unified CM 6.x or later Cluster
DB
User Facing Features:
DB
DB
DB
DB
DB Subscribers (User Facing Features Are Writable)

Logically Unidirectional DB Replication from Publisher
Bidirectional User Facing Feature Replication
Call Forward All
Message Waiting
Indicator (MWI)
Privacy Enable/Disable
Device Mobility
Extension Mobility Login/Logout
Do Not Disturb Enable/Disable
Hunt Group Login/Logout
CTI CAPF status for end user
Credential hacking and authentication
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Failover and Redundancy: Media Survivability
Media does not fail during
Unified CM Cluster
loss of connectivity to
Unified CM
No Services (e.g. hold,
transfer, etc.) when Unified

CM not available
Signaling
Traffic
Lin
re
u
l
ai
F
k
Signaling
Traffic
Once the call is complete,
phones re-register to
backup Unified CM
Media
SCCP IP Phone
SIP IP Phone
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Dial PLAN ARCHITECTURE
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What Is a Dial Plan About?

From entered number to connected party
Different domains of numbers
Input: Dialing habits
Core routing
Output: Connected party, display of alerting, calling, connected number, numbers

in placed/missed calls
Calling and called party numbers
Different format of numbers
Number get transformed in the process of call routing
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Dialing
Different types of dialed number (destinations)
External calls (Off-net to PSTN, Mobile phones, International, etc.)
National on-net National calls to known sites on-net
Abbreviated on-net Private numbering plan
Intra-Site Office next door
Inter-Site Office in the same region
Inter-region Office in another region
Features / Applications / Support services
Who/what is dialing (is the source of the number)
Users using the keypad Typically want short numbers
Applications, CTI Number length irrelevant
Directories Number format in the directory
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Dialing Habits
For every type of number we need to define the format to be used for these
numbers
Enterprise dial plans at least need to define how to get an outside line to dial
externally
0 Will be used for Operator by all sites in regions

9 Will be used for PSTN access by all regions
Do we need to support abbreviated on-net dialing? YES
Site access code and site codes shall be defined for all sites
PBXs will have site-codes as well
Currently 5 digits internal extensions are used and it shall be maintained
Between CUCM and PABX of same city and entity, calls shall be routed
based on 5 digits without using site codes. But sites codes for all PBXs
shall be defined
Do we need to support (+)E.164 dialing?
Applications
Directories
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Dial Plan Definition

What Path will be chosen
to take a call to its
destination.
What can be dialed, by whom

and in what format.
Factors:
Dialing habits
Call
Routing
Simple
Future Expansion
Cisco
Network
Legal
Digit
Analysis
Factors:
How to
Implement
Cost
Class of Service
Other Vendors
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Requested Info on Existing Dial-plan

For all sites, the following fields were requested:
Number of phones
DID number range for phones and faxes
Non-DID number range for phones and faxes
Length internal extension
How the Internal extension is currently dialed
External Access Code
How SEC are dialing other sites in same or different region
Main Number (Hunt Number)
Length of Internal Extensions
Operator Code
Voice Mail Code
Paging service code
Internal Emergency Code
HelpDesk Code
VoIP or PBX outbound Destination Pattern (If any)
Can we change the user extensions or have to use the same?
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Active Directory Integration
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Information about SEC LDAP Active Directory

Synchronization for centralized provisioning of end users
Synchronization with SEC LDAP directory will allow the CUCM administrator to
provision users easily by mapping Unified CM data fields to directory attributes
Critical user data from LDAP store is copied to CUCM database on a scheduled
or on-demand basis
The SEC LDAP directory will retain its status as the central repository
Authentication for single-sign on support

Enables CUCM to authenticate end user passwords against SEC LDAP directory
instead of using local embedded database
LDAPv3 connection will be established between CUCM and SEC corporate
directory server
Feature will provide Single-Sign-on to end-users for logging into CUCM User
Options page to update their dialing preferences
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LDAP Directories
Cisco Unified CM: Directory Synchronization

User Data
Synchronization
DirSync
DirSync Tool
Tool Pulls
Pulls Main
Main
User
User Attributes
Attributes from
from
Directory
Directory into
into DB
DB
User
User Passwords
Passwords Are
Are
Not
Not Synced
Synced
DirSync
DB
LDAP(S)
Authentication
Corporate
Directory
User
Lookup
IMS
(Microsoft AD,
Netscape/iPlanet)
Cisco Unified
CM Server
WWW
Authentication
TP
HT
PS
T
HT
User
Lookup
Directories
Button
Unified CM User Options,

Extension Mobility,
Unified CM Administrators
IP Phone
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LDAP Directories
Cisco Unified CM: Directory Authentication

User Data
Synchronization
IMS
IMS Can
Can Be
Be
Configured
Configured to
to
Authenticate
Authenticate All
All
End-Users
End-Users Against
Against
Corporate
Corporate Directory
Directory
DirSync
DB
Corporate
Directory
Authentication
(Microsoft AD,
Netscape/iPlanet)
IMS
User
Lookup
Cisco Unified
CM 7.X Server
WWW
Authentication
TP
HT
PS
T
HT
User
Lookup
Directories
Button
Unified CM User Options,

Unified CM Administrators
IP Phone
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CDR Collection Mechanism on CUCM

Call Detail Records (CDR) and Call Management Records (CMR) are
collected by each Subscriber and uploaded to the Publisher periodically

Publisher stores the records in the CDR Analysis and Reporting (CAR)
database
If Publisher is unreachable, the CDRs and CMRs are stored on the
subscribers local hard disk

When connectivity is re-established to the publisher, all outstanding CDRs
are uploaded to the publisher,

Publisher can send CDR/CMR files to up to three billing servers via
FTP/SFTP.
Solution also allows third-party applications to retrieve CDR/CMR files on
demand through a SOAP interface
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CUCM GENERAL Applications
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Extension Mobility
Functionality
Device Profile
Extension Mobility (EM) is an application

that allows a user to temporarily take
ownership of a phone
User-specific device profile is configured

for each EM user and applied to the phone
a user logs in to
User can log in to any phone within a

Unified CM cluster that has been enabled
for EM
6279
662796
62798
Home
Sue Mobile
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Single Number Reach (SNR)

Mobile Connect
Call Rings
Remote Destination
408 555-7890
Enterprise
Call to Remote
Destination
408 555-7890
Routed via
Gateway
408 555-7890
PSTN
Gateway
Cisco Unified
CM Cluster
Remote
Destination:
408 555-7890
PSTN
Call Placed to
Associated Remote
Destination
408 555-7890
1
Dials: 1 408 555-1234
Phone A
2
Remote
Destination
Profile
Call Extended
to Desk Phone
Mobile Users
Enterprise DN
DN: 408 555-1234
Call Extended to
Remote Destination
Profile
DN: 408 555-1234
Shared Line
Call to mobile users Enterprise directory number rings at desk phone and
Remote Destination phone:
Call can be answered at either phone

Once answered all other call legs are cleared
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Single Number Reach (SNR)

Mobile Connect Remote Destination and Desk Phone Pickup
Remote
Destination
Pickup
Call Rings Remote Phone;

Once Answered, Call
Continues Uninterrupted
Between Caller and
Remote Phone
User Presses Mobility

Softkey and then
Select Softkey to
Pickup on Remote
Destination Phone
3 PSTN
Gateway
5551234
MobileConnect On
jsmith
408 555-7890
PSTN
DN: 408 555-1234
Phone A
Enterprise
Mobile Connect
Call Answered
and in Progress
at Desk Phone
Desk Pone
Pickup
Once Mobile Connect call is in

progress there are two types of
pickup:
1. Remote Destination Pickup: Mobile
user can pickup in-progress desk
phone call at Remote Destination
phone
2. Desk Phone Pickup: Mobile user can
pickup in-progress remote phone call
at
desk phone
Mobile Connect
Call Answered and
in Progress at
Remote Destination
Upon Remote Destination

Hang Up (or Mid-Call Hold)
User Can Pickup at
Desk Phone by Pressing
the Resume Softkey
PSTN
Gateway
408 555-7890
PSTN
3
Phone A
Call Continues
Uninterrupted
Between Caller
and Desk Phone
DN: 408 555-1234
Enterprise
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Media Resources
Conferencing, Transcoding, Music on Hold
Conference Bridge
IVR
DSPs needed for multi-codec conferences
Transcoding
DSPs needed to transcode multiple CODEC types (e.g., G.711 to
G.729)
Cisco
Unified
CM
Cluster
Music
on Hold
Automatic codec selection
Music on Hold
Transcoder
Multiple source types possible (Site-based)
Media Termination Point

DSPs optional
Not Needed for SEC
Deployment Scenarios for Media Resources

Centralized
MTP
Xcode
MTP
Conference
Bridge
Conf
o Can waste WAN bandwidth

o Use lower codec for BW optimization
Distributed (Preferred for SEC)

o Conserves Bandwidth
PSTN
IP WAN
o More expensive as would need more hardware
...
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UnifIED MESSAGING
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Unity Connection 8.x Core Features

20,000 users on 250 ports per server
Active/Active Redundancy over LAN/MAN/WAN (up to 500 ports)
Directory Synchronization/Authentication
VPIM Networking (10 locations, 100,000 contacts)
Automated Attendant Functionality
Speech Recognition Features fir Automated Attendant
SpeechView (Speech-to-Text)
SMS, SMTP Message Notification
Virtualization Enhancements
Partitions, Search Spaces
Voicemail Aging Alert
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Cisco Unity Messaging Benefits

Access your messages from any workspace
Cisco Unified Personal Communicator

Email client
Web browser client
Mobile clients
Advanced features to support mobile workers
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Cisco Unity Connection 8.5

New Features:
Single Inbox or Unified Messaging!!!
Exchange 2010 Calendar Integration
Supports Exchange 2010, 2007 and 2003
Client Enhancements
New ViewMail for Outlook 2003(IMAP only)/2007/2010
Web 2.0 Inbox
Support for IPv6

Application/Database Audit Logging
Secure Delete
New Visual Voicemail Midlet
Message Recording Expiration
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Unity Connection User directories

integration
We have three different approaches to user directories in Unity

Connection
Connection to an LDAP engine (SECs Active Directory)
Importing users from a CSV file to the Connections database
Getting the user from CUCM database using AXL/SOAP
Cisco
Unity Connection
Cisco Personal
Communications Assistant
IP Phone with
VisualVoicemail
Cisco Unified CM
Exchange
2003/2007
LDAP
Outlook
With ViewMail
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Unity Connection 8.5 Unified

Messaging Benefits
Decouples Cisco Unity Connection from Microsoft
Exchange infrastructure and dependencies
Unlike Microsoft Exchange UM and Unity
Unity Connection will not stop functioning if a Global Catalog is
unavailable
Unity Connection does not require schema extensions to Active Directory
Unity Connection does not depend on Hub Transport and Edge Transport
server roles for MTA functionality (i.e. delivery/receipt of voicemails)
Unity Connection does not depend on Mailbox server roles for voice
message storage
Unity Connection does not depend on Client Access server for frontending client requests
Cisco clients will still have complete access to voice messages if any
or all of Microsoft Exchange infrastructure is down
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Unity Connection 8.5 Unified Messaging
User Directory Synchronization/Authentication

Optional Not Required
Synchronization with users in Active Directory
2000/2003/2008
Active/Active Cluster
Server Pair
No schema extensions necessary

Up to 20K users can be synchronized
and authenticated per server/cluster
Distribution Lists and Contacts
not supported
One-way synchronization of user data from an
Active Directory
2008
LDAP directoryread only
Filters supported per synchronization
Stand-alone Server
agreement
Directory integrated users, standalone users,
and CUCM AXL users can co-exist on Unity

Connection server
Standalone and AXL users can be converted to
directory integrated users
Active Directory
2000/2003
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Unity Connection 8.5 Deployment

Location of Exchange Servers
Exchange
Mailbox
Servers
Unity Connection
Active/Active
Cluster
Exchange Client
Access Server
Bandwidth/Latency TBD
CUCM
Cluster CoW
HQ
Granada Site
Unity Connection 8.5 can be local or placed across geographical
boundaries from the Exchange servers its synchronizing with!!!

Only two servers per CUC cluster are supported, 250 voice ports each to
a total of 500 ports

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CUC Deployment Model
Distributed Messaging with Clustering Over WAN
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CUC Deployment Model
Distributed Messaging with Clustering Over WAN

Local failover sites that also have Cisco Unity messaging server(s) deployed
would have voice ports registered to the local Unified CM subscriber server(s)
In a purely distributed messaging implementation with clustering over the WAN,
each site in the cluster would have its own Cisco Unity messaging server with
messaging infrastructure components
In the event of a WAN failure in this model, all remote sites that use centralized
messaging will lose voicemail capability until the WAN is restored

The use of regions and locations is required to manage WAN bandwidth
Voice messaging ports for both Unity Connection servers must be assigned the
appropriate region and location by means of calling search spaces and device
pools configured on the Unified CM server
In addition, to associate telephony users with a specific group of voicemail ports,
via Unified CM voicemail profiles.

The messaging systems are "networked (Intra-site networking) together to
present a single messaging system to both inside and outside users

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Unity Connection 8.5

New ViewMail for Outlook (VMO) Client
Replaces old form-based VMO client

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New Web 2.0 Inbox Client
Replaces Unity
Inbox
Unity Assistant
replacement
coming (9.0)
Based on HTML
v5.0
Uses REST-
based APIs for

functionality
Backward compatible with HTML v4.0

Can be deployed as a Widget or a Gadget
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Visual Voicemail
Unity Connection 8.5 includes a new Visual Voicemail midlet
that is supported on the following Cisco Unified IP Phones:
9971
9951
8961
Unity Connection 8.5 also supports the Visual Voicemail 7.x
midlet for older phone models
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Synchronization Behavior
Unity Connection 8.5 = Authoritative Message Store
Messages pushed from Unity Connection
Deleted from Microsoft Exchange, deleted from Unity Connection

Message in Microsoft Exchange, not in Unity Connection is pushed to Unity
Connection (e.g. moved to inbox from PST folder)
Message properties synchronized (read, deleted, priority, subject)
Message sensitivity and security initially synchronized, but not subsequently

Message Waiting Indicator is synchronized!
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The Key Takeaways of this presentation are:

Unity Connection 8.5 introduces Unified Messaging or
Single-inbox access to voice messages
Provides Single-box access to messages,
Calendaring, TTS, Import of Contacts
Unity Connection 8.5 Dual-Message Store Architecture
Decreases dependencies on MSFT infrastructure
Allows for More Flexible Deployments
Exchange 2003, 2007, 2010
UM, IMAP, Voicemail Only
No additional cost for Unified Messaging
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Meeting Place and WebEx Integration
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WebEx Scheduling
(Recommended for Granada)
Use Webex Productivity Tools or
One-click to schedule meetings
Supports Multi-node Global
Architecture
Active/Active Node Resiliency

Scheduled and Reservationless
meetings
Support for Ad-Hoc meetings using
UC Manager SCCP Audio/video ports
Supports Webex Owned Profiles with
Federated SSO LDAP integration
MCS or UCS Hardware support

Webex Meeting Center or EE
Supported
Supports either WebEx Node for ASR
or MCS (optional)
Support for Standards Based Video

sRTP Encrypted Audio conferences
MeetingPlace Scheduling
(Currently used in SEC)
Installed Base customer upgrades
with Webex integrated site ONLY

(requires 2 MP Web servers)
MeetingPlace for Outlook, Lotus
Notes Integration or Web Scheduling
Audio Only
Supports Audio/Video only
No WebEx required
Single System Supported
Single System supported
Primary/Warm Standby Redundancy
Primary/Warm Standby Redundancy
Supports Scheduled and
Scheduled and Reservation less
meetings
UC Manager SCCP Audio/video ports

Support for Continuous Meetings
Reservationless meetings
UC Manager SCCP Audio/video

ports
Support for Continuous Meetings
Support for Department of Defense
JITC certification on UCS platform
Webex Meeting Center only
MP Internal Web server required for
sRTP Encrypted Audio conferences
web scheduling/recordings etc.

sRTP Encrypted Audio meetings
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Secure, Redundant On-Premises Control Link to WebEx
Cisco Firewall
Primary Meeting Director
Node to MD Control Link
Secondary Meeting Director
MP A/V
Node
MP A/V
Node
MP A/V
Node
Eastern MP Region / Site (Conferencing Nodes)
MP A/V
Node
MP A/V
Node
MP A/V
Node
Centeral MP Region / Site (Conferencing Nodes)
Global Cisco IP Telephony Network (Global PSTN Call-In Numbers for MP, Internal Call-Routing)
Eastern MP
Users
Western MP
Users
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Conferencing Node (A/V

Node)
Conference control of all Media
Linux /Informix Database
Express Media Server (option)
Meeting Director (option)
SIP User Agent
VUI Prompts
Audio Administration
Conference Manager
MeetingPlace SOAP API
Webex Cloud
Webex Client
Guest Users
Productivity Tools
User Database
Federated SSO
Permissions
Site Admin
Express
OR
Media Server(s)
Hardware
Media Server(s)
Co-resident with MP Application MP-3515/3545 (Optional)

DSPs for voice/video mixing
Server
Voice mixing
Optional Video
Scheduled/Reservationless
MP Meeting
Director (MD)
WebEx Scheduling Model Required
Dual MDs provide active redundancy
TSP Proxy to WebEx
Meetings Broker Director
Events Aggregator
User Sync
Linux/Informix DB
Co-resident with MP App Server
(Smaller deployments up to 4 Nodes)
MP-Audiovoice & control (250)

Optional Video
MP-3545 Chassis 4 Blades
Optional Redundant boards
MP Webex Node
for MCS/ASR
Optional
On premises Internal Webex
Meeting attendees attend here
(Data only)
Multiple nodes active load
balancing and redundancy
Linux OS (no DB)
ASR web and/or HQ Video
mixing
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1 WebEx Site per MP 8.5 system (example: SEC.webex.com)

14,400 Audio Sessions in High Capacity Mode (G.711)
1200 G.711 Audio Sessions per UCS Vmware or MCS-7845-I3
4 Regions with up to 4 nodes per region
2 Sites per Region maximum
Combined Nodes supported on a maximum of 4 node system
14 Audio/Video Conferencing Nodes Overall with either EMS OR HMS (per Region)
4 WebEx Node for MCS OR Multiple WebEx Node for ASR-1000 (optional)
MeetingPlace 8.5 capacity is based entirely on hardware platform and the following
settings:
Audio Codec selection G.711 or/G.722/G.729

Standards based Video Enabled and bandwidth (optional)
sRTP Encrypted Audio conferencing (optional)
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Step 1: Decide on how many Conferencing nodes and associated sites are required? This
will be based on ports required per region and redundancy requirements.
Step 2: Decide which nodes will be the Meeting Director nodes. Ideally MD Nodes will be
located centrally in the Multi-Node system.
Step 3: Decide how to combine the sites into regions based on data centers deployed in
customer enterprise.
Step 4: Decide between Express Media server or Hardware Media Server(EMS
recommended)
For 2-4 nodes you will usually have two combined Meeting Directors with Conferencing nodes
For larger systems you should have two Meeting Director-only nodes and up to 14 conferencing
nodes.
Meeting Director nodes are the first two nodes deployed in the system automatically
It is recommended the Meeting Director Nodes are Regional Master Nodes.
Meeting Director nodes should be located at the most reliable network data center locations.
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Server Type
Voice
Video
Hardware Media
Server
Max 2000 audio
ports
Codecs: G.711,
G.729ab, G.722, iLBC (166
ports/blade)
Echo Cancellation (128 ms max)
Automatic Gain Control (AGC)
In-band (Voice band) DTMF
detection
sRTP Encryption
Codecs: H.261, H.263, H.264/AVC

Any combination in the same
conference
Full transcoding/ transrating
No High Definition
Video Recording
Codecs: G.711u/a,
G.729a/G.722 (reduced capacity)
sRTP in 8.5.2 (reduced capacity)
Line Echo Cancellation (reduced
capacity)
Video (reduced capacity)
sRTP Encryption
No iLBC
Automatic Gain Control (Now
Supported)
Codecs: H.263, H.264/AVC

No Video Recording
Video Type 1 of 5 Modes:
H.263
H.264/AVC Desktop
H.264 HD , H.264 AVC VGA
H.264 Mobile
(No Transcoding /Transrating)
HMS
Software Media
Server
Max 1200 audio
ports G.711
EMS
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There are three types of Nodes:

1. Meeting Director Node (MD Node)
2. Conferencing Node (A/V Node)
3. Combined Node (MD/A/V Node all sharing the same OS/DB)
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To start the teleconference:

Call-in toll-free number (US/Canada): +1866-432-9903
USA Internal Call in: 68000
Call-in toll number (EMEA): +49-578234567
EMEA Internal Call-in: 75000
Meeting ID: 856 220 789
(scheduled
meeting)
Primary MP Meeting Director
USA Node #1
1.
2.
3.
4.
5.
6.
7.
USA MP Region / Site
EMEA Node #1
EMEA MP Region / Site
EMEA Host dials internal EMEA number x 75000 to join meeting

Meeting Director establishes call on EMEA Node #1 (least busy node)
USA User dials internal number x68000
UC Manager SIP Circular Hunt distributes inbound calls evenly, USA Node #2 Answers
User Enters Meeting ID: 856 220 789 (Host is in EMEA)
MP Meeting Director tells UC Manager to do SIP REFER to EMEA CUCM
EMEA UC Manager SIP distributes call to correct Node #1 where Meeting ID was started
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CURRENT RECOMMENDATION FOR GRANADA SITE

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FUTURE RECOMMENDATION FOR CONSISTENT MP SOLUTION FOR SEC

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NOT APPLICABLE MP SOLUTION FOR SEC
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NOT APPLICABLE MP SOLUTION FOR SEC
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Features Summary
Scheduled Conference Single Meeting ID for Webex/Audio
Personal MeetingPlace Conference (Reservationless)
Audio Only Profiles for WebEx with MP Audio
Simplified Set-Up for WebEx
Dual Audio Vendor Support
WebEx Attendee ID Support for dial-in Audio conferences
Support for (+) Dialing
Simplified Setup for WebEx
Dialing changes or Customization of VUI menus
Audio Prompts for Recordings
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Features Summary contd..

sRTP Encrypted Audio conferences for EMS and HMS
Localizations
Outlook 2010 Support with MP Scheduling Option
Echo cancellation and Noise free (High Quality mode only)
User Based Licensing Model
Enhanced SNMP Monitoring and Reporting Capabilities
MeetingPlace SOAP API
Features no longer supported
Webex Features Not Supported
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Scheduled Conference Single Meeting ID

for Webex and MeetingPlace Audio
WebEx Meeting Number is the same as MP Audio Meeting ID
Back to back meetings are unique
Password protected secure meetings
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MeetingPlace Personal Conference

Webex Outlook Plug-In
Audio only Meeting Scheduling

Using WebEx Outlook Plug-In:
Select the Service Type :
MeetingPlace personal Conference
Conference Type & Call-in-numbers
8 digit Profile Number is assigned by WebEx matches the MeetingPlace
personal conference meeting ID
Email Notification
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Simplified Setup for WebEx

Add MP Audio + Video to an existing WebEx Deployment with zero disruption on
WBS27 FR26+
Host Profiles determine which Audio is used
Default set by System Administrator per user
Automatic WebEx + MP Configuration from MP Admin Console
Add new MP Audio / Video Nodes for increased capacity quickly from MP
Administration
Remove MP Audio / Video Nodes for maintenance without any system down-time
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Recordings Changes to Notifications

In WebEx Scheduling Model recordings are NBR Only
Meeting recording mechanism is similar to Release 8 with a minor change
for how recording notification prompts are played:

Recording Prompts will play when Hosts turns recording on in a specific
meeting (no system wide prompt is heard)
Caveats
Audio only recordings not supported

Internal Meeting Center Audio and WebEx meetings not supported
Local onto PC recordings are not supported
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MP 8.5 User Data Base Management

2 Choices
WebEx Owned Profiles
Max of 400,000 Host Profiles supported

Meeting Director UserSynch function synchs all profiles from WebEx to
MeetingPlace local databases
LDAP End User Authentication will be via WebEx LDAP APIs & Provisioning
All New Customers with LDAP integration are required to use this method
Existing Customers with New Webex Site must move to this
Note: Previous versions of MP could manage user profiles directly from MP or via
directory synchronization (a.k.a MP Owned profiles) are still supported.
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WebEx Owned Profile Management

Managing user profiles from WebEx admin is called WebEx-owned
profiles
Common fields used by MP managed from WebEx
(user/first/last name, host id, email, password, profile id/number, PIN, language, time zone, user
type, status)
Profile id/num assigned automatically unless customer manages profiles via API.
Preferred site managed from MP (Only need to change in special cases.)
Audio/video parameters managed from MP (Rarely need to change)
MP Admin has the option to switch MP-owned profile to WebEx-owned
profiles but switching profiles from WebEx-owned to MP-owned are

NOT allowed.
The profile number cannot be 9 or more digits because this will conflict
with WebEx meeting numbers. A tool will be provided to locate and

change existing profiles with long profile numbers
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Network RequirementsRound Trip Time

(RTT)
& for Webex Connectivity
With 200 ms Round Trip time (RTT) between the A/V Conferencing Nodes and Meeting Director, the
Primary to Secondary Meeting Director failover time is 1 minute (Recommended less than 200 ms
RTT)
With 300 ms Round Trip time between the A/V Conferencing Nodes and MD, the Primary to
Secondary Meeting Director failover time is 3 minutes
With increase in network latency, adding a new node will take more time to complete
In the case where adding a node exceeds 30 minutes, the operation will timeout
Customer Network to Cisco WebEx Cloud Requirements:
Meeting Director to Cisco WebEx cloud must be able to establish connections outbound TCP 443
only to the Internet (only SOCKS proxy is supported)
Bandwidth for TSP API and user profile synchronization is minimal
Cisco WebEx Node for ASR or MCS must be able to establish connections outbound TCP 443 only
to the Internet (No web proxy supported)
Bandwidth is dependent on the total number of external meetings with data sharing in progress
Internal Meetings do not have any bandwidth impact to the Cisco WebEx collaboration cloud.
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Network Requirements-WAN DNS

Recommendations
DNS Recommendations:
All MeetingPlace components including Meeting Director Nodes, Conferencing Nodes

and Webex Nodes (Optional) requires FQDN for DNS resolution between all servers
Multiple IPs cannot be configured
Reverse IP Lookup required
Classless DNS not supported
WAN Bandwidth Recommendations:
4 Mbps minimum bandwidth for the WAN link between any two nodes. Nodes can
be standalone Meeting Director Nodes or Conferencing Nodes
Note: These network requirements do not include the media bandwidth

requirements
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In addition to regular call signaling, Media Bandwidth requirements apply:
High Capacity (G.711) Conference node at full capacity requires 150 Mbps for RTP
SIP Call Handling for UC Manager Clusters:
MeetingPlace Conferencing Node supports maximum of 12 cps
Size each UC Manager Cluster supporting Conference Nodes
Calculate actual SIP traffic for estimated peak calls per Conferencing Node
Size 1200 G.711 total SIP calls on UC Manager (75 % additional load from MP
Conferencing Node via SIP refer)
Example: Assume 12 cps from MP conferencing node may load CUCM at 21

Calls per second)
Refer the Unified Communications Sizing Tool : http://tools.cisco.com/cucst
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Webex Mobile Client Integration
Audio only or full voice and data (device dependant)

iPhone, iPad, Blackberry & Windows Mobile
Android Mobile Devices (New )
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Cisco Unified Presence (CUP)
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Cisco Unified Presence Components

Unified Mobility
Advantage
Third Party
Open API
CUMA
Microsoft
Exchange
MeetingPlace/
MeetingPlace
Express
Cisco Unity/Unity
Connection
Carriers /
other vendors
PBXs
IBM Lotus
Sametime
Cisco
WebEx
Jabber
GoogleTalk
Cisco Unified
Presence 8.5
Microsoft
LCS/OCS
XMPP
WebDAV
LDAP
SIP/SIMPLE
CTI/QBE
CSTA over SIP
SCCP
H.323
IMAP
SOAP
HTTP/HTTPS
JTAPI
Unified CM 8.x
LDAPv3
Third Party
XMPP
Client
Unified Personal
Communicator 8.0
Unified Personal
Communicator 7.x
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Cisco Unified Presence 8.5 Architecture

Cisco Unified
Presence 8.5
CUMA
Unified Personal
Communicator 7.x
Unified Mobility
Advantage 7.x
Cisco
Agent
Desktop
Expert
Advisor
Unified Application
Environment
SIP Interface
Unified CM
Sync Agents
AXL/SOAP
Unified CM
Microsoft
Exchange
Calendar
Third Party Open API
ICM
SIP/SIMPLE
SIP Proxy
future
SIP/SIMPLE
Presence Engine /
Instant Message Bridge
XMPP
XCP Route Fabric
Unified Personal
Communicator 8.x
Third Party XMPP Client
(Spark, Adium, Pidgin,
MomentIM, etc)
XMPP
Jabber Session Manager
ICM
Expert
Advisor future
Cisco
Agent
Desktop
Third Party
Compliance
Server
Instant Messaging
Compliance and
Logging
Jabber XCP
XDB
ODBC
PostgreSQL
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Cisco Unified Presence 8.5

Deployment Model for SEC
Single CUCM Cluster with CUP8.5

500 users that could scale to 2500 users
1A
2A
1B
2b
Single CUCM Cluster

Instant Message archiving is required
High Availability
One two server sub-cluster of CUP with
balanced user assignment mode.
ODBC
Sub-cluster 1
Sub-cluster 2
PostgreSQL
Cisco
Unified CM
8.5
SIP Trunk
AXL/SOAP
CTI/QBE
Intercluster Peer
IDS Global User Data
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Cisco Unified Presence Deployment

Enable LDAP Synchronization and
Authentication on Communications Manager
Authenticated LDAP Search contexts
LDAPv3
Large AD deployments may require Domain

Controller promotion to a Global Catalog
LDAP
Sync
Cisco Unified
Communications
Manager Cluster
Publisher
Database Sync
Subscriber
at
io
Replication
io
at
lic
lic
Re
p
p
Re
n
io
Subscriber
at
lic
Subscriber
p
Re
Publisher
Cisco Unified
Presence Cluster
Subscriber
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Inter-Domain
Federation
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Inter-Domain Presence/IM Federation

Requires two explicit DNS domains
Each domain being a separate company makes it easy
Supported for a single enterprise, but need to create the separate
domains
Security: Solution requires a firewall/NAT/ALG in the
DMZ to either terminate the federation connections or

have holes opened in the firewall to allow traffic from
specific domains.
XMPP traffic is passed through
SIP traffic is terminated and inspected
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Unified Presence 8.5 SIP Federation

DMZ
DMZ
Adaptive
Security
Appliance
Unified
CM
Access
Proxy
Microsoft
Office Communications
Server 2007
Internet
Unified
Presence 8.5
Microsoft Office
Communicator
Unified Personal
Unified Personal
Communicator 7.x Communicator 8.5
Domain A
SIP/SIMPLE
XMPP
Intercluster Peer
Domain B
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Unified Presence 8.5 XMPP Federation

DMZ
DMZ
IBM Lotus Sametime 8.x

Adaptive
Security
Appliance
IBM Lotus
Sametime
Gateway
Unified
CM
Unified
Presence 8.5
Unified Personal
Unified Personal
Communicator 7.x Communicator 8.5
Domain A
SIP/SIMPLE
XMPP
Intercluster Peer
Internet
IBM Lotus Sametime
Connect Clients
Adaptive
Security
Appliance
Unified
Presence 8.5
Domain B
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Cisco Unified Client Services Framework

Soft Client Collaboration Architecture
Cisco
Cisco Webex Unified Personal
Communicator
Connect
Cisco UC
Integration
for Microsoft
Cisco UC
Integration
for RTX
Cisco
Quad Phone
Developer &
Integrator SDK
Cisco Unified
Infrastructure
Services
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124
Cisco Client Service Framework
Client Services Framework

Reusable common set of libraries that Cisco UC applications consume to
integrate with Cisco UC products and services

Highly modular and optimized for each device and operating system (Windows,
Mac OS, Android, iOS)

Includes Cisco Precision Video Engine (CPVE)
Reduced memory utilization and download footprint
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Cisco Unified Personal

Communicator 8.0
Version
8.0
True enterprise class IM client

Built on Cisco Unified Services
Framework (CSF)
Supports the latest Jabber XMPP
technologies
New visual design and enhanced
user experience
Tight integration with Microsoft
Office applications
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Version
8.5
Release 8.5 New Features at a

Glance
CUP High Availability (HA) Support
New Meeting Escalation
MeetingPlace with WebEx Scheduling
WebEx as SaaS (no MeetingPlace)
Client Logging Disablement Support
Click to Call 8.0 Functionality Inclusion
Microsoft Office 2010 Support*
Compatible with Cisco Unified
Communications System
Release 8.5
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Version
8.5
CUP High Availability (HA) Support

High availability on CUP 8.5
Sub-cluster
CUP will move CUPC users from the

failed node to the backup node
1A
Two modes of CUP operation

Manual Failover/Failback
Primary
Node
Automatic Failover
CUPC follows the same design as

offline message in chat windows
(new error messages and icons)
XMPP
1B
SOAP
Backup
Node
IDS Global User Data Replication

Volatile Persistent Data (Login state)
Times Ten Soft State Data (Presence info)
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Version
8.5
New Meeting Escalation

Click on Meeting
Icon to start a
meeting
via MeetingPlace with

WebEx Scheduling
Scheduling
(Authenticating)
Joining
Authenticating
Meeting
Room
Get a chat
message
with link
Cascading
Meeting
Room
Click to
join
Click to
join
Meeting
Room
Meeting
Room
Get a chat
message
with link
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Version
8.5
Click to Call 8.0 Functionality

Inclusion
Same Click to Call experience on Microsoft Office applications
with CUPC
New ribbon button in Microsoft Word, Excel & PowerPoint
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Microsoft Office 2010 Integration

Microsoft Outlook 2010
Cisco Presence Light-ups

d in
e
t
r
o
p
p
u
S
( 3)
0
.
8
C
P
U
C
Cisco Click to IM/Call

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Microsoft Office 2010 Integration

Microsoft Word 2010
Cisco Presence Light-Ups

d in
Supporte
( 3)
CUPC 8.0
Cisco Click to IM/Call

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Unified CUPC and Webex Connect Client

Cisco Jabber for MAC
Cisco Webex
Connect
Cisco
Unified
Presence
A new single MAC client

Deployment choice of
Webex Connect cloud
Converged Unified Personal Communicator and Webex

Connect client for MAC
Option of Webex Connect cloud or on-prem Cisco
Unified Presence connectivity
CSF based architecture with
Full Softphone and HD 720p Video
Full Enterprise Instant Messaging
Visual VM, Collaboration, Conversation History, etc.
Early UI prototype subject to change
Foundation for future Windows clients convergence

subject to change
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MS Office
Integration
Enhanced
Directory
Integration
CUP Auto
Discovery
DHTML
Extensibility
IM/Presence
Group Chat
Persistent Chat
Directory Integration
Audio/Call Control
Deskphone Mode
Visual Voicemail
Web Escalation
CUP HA Support
720p
HD/Deskphone
Video
File
Transfer
Predictive Search
in Personal
Contacts &
Directory
New CSF
Libraries
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Basic IM &
Presence
Basic Audio &
Video
Audio & Video Conferencing
Visual Voicemail
Web Conferencing
Advance IM & Presence
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PC & MAC
Android & iOS Tablets
Smart Phones
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All-in-one UC Application
Presence & IM
Voice, Video, voice messaging
Desktop sharing, conferencing
Collaborate from Any Workspace

PC, Mac, tablet, smart phone
On-premises and Cloud
Integration with Microsoft Office
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Cisco Confidential
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Jabber for iPad

into TelePresence
TelePresence into
Jabber for Windows
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HD Video on PC, Mac
Dedicated Client
for TelePresence-only
Presence, IM, Voice (softphone), HD

Video, Desktop Share &
Conferencing, Voice Messaging
All-in-one UC Client
Cisco UC Customer
Common Video Technology Foundation

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Extend TelePresence environments to Partners and Customers

Announced in November 2011, in beta now
Ciscojabbervideo.com
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Add collaboration to
web apps & business

processes
Microsoft does not do
this well
Requires full client install
(headless) to do voice,
video
www.jabberrdeveloper.com
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Microsoft Integrations
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Cisco UC Integration for Microsoft Office Communicator
Version
Current version of CUCIMOC
8.0
CUCIMOC provides customers a

comprehensive integration of Microsoft
IM & Presence with Cisco UC
Some of CUCIMOC shipping features.
Soft phone & Desk phone Control
Standards-based wide-band audio
Standards-Based High-definition video (720p)
Phone presence displayed in Microsoft
Office Communicator
Click to call from Office, browsers
Integrated web collaboration
Visual Voicemail
Survivable Remote Site Telephony
Windows 7 Support
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Cisco UC Integration for Microsoft Office Communicator
User Interface enhancements
New enhanced
conversation control
pane
New pane design
Drag Icon integrated into
panel styling, drop
target is now full icon
pane
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Cisco UC Integration for Microsoft Lync
Microsoft Lync 2010 Support

UC Integration 8.5 introduces Microsoft
Lync 2010 support.
Cisco participated in the Wave 14 TAP
program to develop the Cisco UC
integration for the Lync 2010 client.
Integration detects version of Microsoft
product and displays communication
pane in a style to match Microsoft
product
All CUCIMOC 8 features will be available in
the Lync client.
The Microsoft client shown on this slide is the Lync Release

candidate which is publicly downloadable from Microsoft.com
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Version
CAST support for 89/99xx phones
8.5(1)
In Desk phone mode the audio will be through the Desk phone and the
Video will be displayed on the PC
Only possible if PC is tethered to the 89/99xx phone. Server Health
screen will show CAST connected as well as CTI connected
Video will only ever appear on one device :
If the 89/99xx phone has its own camera attached then it will refuse the CAST
connection and Video will be displayed on the phone
Otherwise Video will be displayed on the PC
Support for the following phones added in 8.5 :

8961, 9951 ,9971
Minimum Phone Firmware Required :

Sip8961.9-1-0PD0-97,
Sip9951.9-1-0PD0-97
Sip9971.9-1-0PD0-97
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Office Plug-in enhancements

New ribbon based click to call plug-ins for
Microsoft Office
Word Excel
PowerPoint Outlook
Office suites supported

Office 2003 (Not ribbon based)
Office 2007
Office 2010
Persona Menus also supported in Office 2003
& 2007
Support for Office 2010 64 bit road mapped
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Office Plug-in enhancements
New ribbon application integrations for Word, Excel and

PowerPoint extend click to call functionality in the UC Integration
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Single Sign On (SSO)

By logging into their desktop users can seamlessly
login to the integration
Version
8.5(1)
Login sequence
No additional requirement to provide a username &

password for UC Manager / LDAP directory
End user authentication is based on windows
desktop login to a domain
Designed around Active Directory with Kerberos
environment to achieve Windows desktop SSO
Requires upgrade to UC Manager 8.5 &
CUCIMOC 8.5
The solution requires the ForgeRock
OpenAM Server 9.x
Following Communicator
login, Integration login
process automatically initiated
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Cisco Cius
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802.11a/b/g/n Wi-Fi for On/Off Campus Mobility

Seamless Transition between Wired to Wi-Fi
3G/4G Data Services
Battery Replaceable
Media Station at Desk
Mobile Security Capabilities
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On Device Computing Capabilities
Customized Android Applications
View and Edit Documents
Secure VDI via Cisco VPN

Multiple VDI Vendors
Remote PC Access and Cloud
Computing
Capable of Rich Media
Video Out
Virtual
Desktop
Virtual
Desktop
on Cius
Display Port
USB/BT
Cisco Cius
Keyboard/
Mouse
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Seamless Integration and Interoperability
Cisco Unified
Communications
UC Manager
(Manageability)
Unity Connection
Cisco TelePresence and

Endpoint Interoperability
Cisco WebEx (Integrated)
Lifelike
Video
Meeting
Center
Cisco Jabber IM
Cisco Quad
Cisco Show and Share
Instant
Messaging
Virtual
Teaming
Video
Creation
and Access
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Dimensions & Weight

Height: 8.85 in (225 mm)
Width: 5.5 in (140 mm)
Depth: 0.59 (15 mm)
Weight: 1.177lbs (534g)
Display
7 LCD 16:9 Aspect Ratio
1024 x 600 High-Resolution
Dual Independent Displays
Memory
32 GB Flash (EMMC)
1 GB RAM
Processor
Intel Atom 1.6 GHz
OS
Android OS 2.2
Networks and Interfaces
WLAN 802.11 a/b/g/n
(WiFi Direct)
BT 3.0
Micro USB, Micro SD
3G/4G Data
Location
WiFi based
GPS
Input
On-screen QWERTY KB
Capacitive multi-touch
Cameras
Front (720p 30 fps HD video)
Rear (5 Megapixel, 720p)
Audio
AAC-LD, AAC-LC, HE-AAC,
MP3, WAV, G.711, G.722,
G.729, iSAC, iLB
Built-in Stereo Speaker System
Microphone
Video
H.264/AVC 720p 30fps
Adobe Flash video
Sensors
Accelerometer
Ambient light sensor
Battery
Replaceable
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Secure, Reliable With
High Quality Performance
RF Excellence
Roaming
802.11a/b/g/n with Cisco

CleanAir
CCX Compliant Chipset
dual band capable

Bluetooth co-existence
Enhanced Traffic Stream
Metrics Reporting
Fast re-authentication
with CCKM
L2 enhancements for
faster roaming and
extending battery life
Security
Power Management
EAP-FAST (WPA2)
Management Frame
Protection (802.11w)
AnyConnect 3.0, Identity
Services Engine Support
Unscheduled Automatic
Power Save Delivery
Dynamic Transmit Power
Control
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Wireless LAN Requirements
In order to determine if VoWLAN can be deployed, the environment must be evaluated to ensure the
following items meet Cisco guidelines.
Signal
The cell edge should be designed to -67 dBm where there is a 20-30% overlap of adjacent access points at that
signal level.
This ensures that the Cisco Cius always has adequate signal and can hold a signal for at least 5 seconds in order
to roam seamlessly.
Channel Utilization
Channel Utilization levels should be kept under 50%.
If using the Cisco Cius, this is provided via the QoS Basic Service Set (QBSS), which equates to around 105.
Noise
Noise levels should not exceed -92 dBm, which allows for a Signal to Noise Ratio (SNR) of 25 dB where a -67
dBm signal should be maintained.
Packet Loss / Delay
Per voice guidelines, packet loss should not exceed 1% packet loss, otherwise voice quality can be degraded
significantly.
Jitter should be kept at a minimal (< 100 ms)
Retries
802.11 retransmissions should be less than 20%.
Multipath
Multipath should be kept to a minimal as this can create nulls and reduce signal levels.
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Cisco CM Configuration
Wireless LAN can be configured on an enterprise phone, common
phone profile or individual phone configuration level.
In the enterprise phone configuration menu, WLAN can be configured
to override common settings.
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QoS Configuration in CUCM

The Differentiated Service Code Point (DSCP) values for Cisco Cius to use are
configured in the Enterprise Parameters section within Cisco Unified
Communications Manager.
By default, signaling packets (SIP) as well as configuration protocol packets
(TFTP, DNS, DHCP) will be marked as CS3.
Other packet types will be classified as best effort.
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Access Point Configuration
Use the following guidelines which are outlined in our deployment guides when configuring the access point:
Set Quality of Service (QoS) to Platinum.
Ensure the WMM Policy is set to Allowed or Required
Ensure Aironet IE is enabled
Ensure that DTPC is Enabled
Enable ClientLink for 802.11n capable access points
Enable Clean Air for Cisco Aironet 3500 Series access points
Ensure Enable Low Latency MAC is disabled
Disable P2P (Peer to Peer) Blocking Action / Public Secure Packet Forwarding (PSPF)
Disable DHCP Address Assignment
Ensure MFP Client Protection is set to disabled or optional
Ensure Aggressive Load Balancing in the Controller configuration or Client Load Balancing in the
WLAN configuration are disabled
Enable Symmetric Mobile Tunneling Mode if Layer 3 mobility is being used
Enable Short Preamble if using 2.4 GHz
Note: The WLAN Controller configuration should be validated by using the WLC config analyzer.
https://supportforums.cisco.com/docs/DOC-1373
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Quality of Service (QoS)

Quality of Service ensures real-time traffic (voice and video) and call control traffic
get proper priority.
To ensure proper queuing, use the following suggestions:
Ensure that WMM is enabled in the SSID configuration.
Enable Differentiated Services Code Point (DSCP) trust throughout the network or configure a QoS
policy to set the DSCP value.
Be sure that voice, video and call control packets have the proper QoS markings upstream and
downstream.
Enable the Platinum QoS profile in the SSID configuration when using Cisco Unified Wireless LAN
Controller technology.
A QoS policy will need to be created for a Cisco Access Point in autonomous (standalone) mode, which
enables proper queuing and priority for voice, video and call control traffic.
Traffic Type
DSCP
802.1p
WMM
Voice
EF (46)
Video
AF41 (34)
Call Control
CS3 (24)
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WLAN Profiles
The Wireless LAN configuration must be done locally at the
Cisco Cius via the touch screen.

A few Wireless LAN parameters need to be configured in order
to associate via Wi-Fi.

Wireless LAN can be active even if there is a current Ethernet
connection.
Configure the following information when enabling a network
profile:
Network SSID
Security
Open, WPA/WPA2 PSK, 802.1x EAP
Frequency Band
Auto, 2.4 GHz, 5 GHz (Auto gives preference to the strongest signal)
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Accessories
HD media station
3 USB ports
3.5-mm headset jack
10/100/1000-Gbps switch ports for wired
connections and Power over Ethernet (PoE)
Additional speaker for wideband hands-free
communications
DisplayPort to connect to a larger display for
an immersive video experience and for a
virtualized desktop experience
Two handset options: standard and slimline
Charging dock
Elegant charging dock to recharge the
replaceable battery
Carrying case
Provides LCD protection while transporting the
Cisco Cius business tablet
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Q&A
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BAckUP SLides
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SEC UC Kick-Off - Day-1&2 v0.3

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Saudi Electric Company

2012 Cisco and/or its affiliates. All rights reserved.

2012 Cisco and/or its affiliates. All rights reserved.

2012 Cisco and/or its affiliates. All rights reserved.

2012 Cisco and/or its affiliates. All rights reserved.

2012 Cisco and/or its affiliates. All rights reserved.

SEC Granada Project Portfolio

SEC IPT/UC Components

2012 Cisco and/or its affiliates. All rights reserved.

SEC Existing IPT/UC Setup

2012 Cisco and/or its affiliates. All rights reserved.

Deployment Model for SEC

applications, and DSPs located at each site

Clustering over the WAN (CoW)

Dedicated Voice/Video Link

Total B/W Required

Unified CM servers in a cluster separated by WAN for spatial redundancy

Applications may be located at each site, thus separated by WAN

Maximum of eight active locations

2012 Cisco and/or its affiliates. All rights reserved.

Synergy with the Network

VLANS Do Not Span Access Switches

Key Features for Unified Communications Impacting LAN/Switching Design

QoS Trust Boundaries

IP Addressing and VLAN design

IP Phone VLANs from the private range

Voice Bearer traffic between the IP phones and to Voice

Gateways shall be avoided to traverse the Firewalls

Campus QoS Considerations

Phone will supply QoS marked traffic :

Optimal Trust Boundary: Untrusted Endpoint

2012 Cisco and/or its affiliates. All rights reserved.

QoS in the Campus

Traffic Profiles and Requirements

Bandwidth per Call

2012 Cisco and/or its affiliates. All rights reserved.

IP/VC Has the Same

Traffic Patterns for

Enabling QoS in the Campus

Mark the Packets with a Specific Priority Denoting a

Enabling QoS in the Campus

Cisco Marking Recommendations

2012 Cisco and/or its affiliates. All rights reserved.

Codec Selection Guidelines

Use low bandwidth codecs across WAN

Location based CAC is advised

2012 Cisco and/or its affiliates. All rights reserved.

Voice over Wireless LAN

2012 Cisco and/or its affiliates. All rights reserved.

VoWLAN Design Guideline

Wireless LAN Cell Boundaries shall be designed in a high availability manner

2012 Cisco and/or its affiliates. All rights reserved.

2012 Cisco and/or its affiliates. All rights reserved.

Virtual Data Center Overview

VMware ESXi , Unified Computing System

2012 Cisco and/or its affiliates. All rights reserved.

Virtual IPT/UC Deployment Building

Virtualization allows multiple Virtual Machines to

access common HW resources

2012 Cisco and/or its affiliates. All rights reserved.

UCS C210 M2 VCD3

UCS C210 Bundle