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ServiceNow Online Training

Introduction to ServiceNow
ServiceNow is a cloud based platform specializes in delivering IT
service management (ITSM) applications. It incorporates agile
development environment with reduced risk of failed deployment.
The extensible platform enables a single system of record for IT and
standardizes process. Performance analytics manages the insights of
business solutions can drive performance improvement.
ITSM ServiceNow online training enable students learn to build
an App Store and create data visualizations for businesses with
infuse social collaboration as per the industry requirements

Course Curriculum
Unit 1: Introduction to ITIL
Topics- Introduction to ITSM, Incident Management , Problem Management and
change management, Service Request Management, Configuration Management
Database, SLAs and OLAs
Unit 2: Introduction to Service-Now
Topics- Tool Introduction, Current Competitors, Releases, User Licenses, Using
Wiki and Community
Unit 3: Basic administration
Topics- Customizing Home Pages, Form Layouts and list layouts, Adding Users
to Groups, Granting Roles to Users, Introducing Applications and Modules,
Creation of tables and Modules, Creating tickets and raising Requests, Creating
SLAs, Performance Metrics

Unit 4: Advanced Administration

Topics- UI Policies, Notifications, Dictionary Entries and Overrides, Data
Policies, List Control and Calculations, Exporting the Data from Service-Now,
Update sets imports and Exports, Scheduling Jobs
Unit 5: Scripting
Topics- Business Rules, Client Scripts, UI Actions, Script Includes, Jelly

Unit 6: Reporting
Topics- Bar Charts, Pie Charts, List Reports, Pivot Tables, Using scripting in
Reporting, Scheduling Reports, Making Gauges
Unit 7: Cloning and upgrades
Topics- Need For cloning and ways to implement, Upgrading the instance for
new Release

Unit 8: Integrations
Topics- Web Services: Direct Web Services, Transform Map Web Services,
Scripted Web Services, Email Integration: Inbound Actions, Event Registry,
Creating and Triggering Events
Unit 9: Content management
Topics- Introduction to CMS, Creating Sites, Creating Pages, Creating Blocks
using Scripting, Login Rules
Unit 10: Configuration management
Topics- Classes in CMDB, Mapping Configuration Item to Asset Records, Loading
the CIs into Service-Now, Relating Configuration items
Unit 11: Import sets
Topics- Loading Data of different Formats, Using Data Sources, Using Transform
Maps and Transform scripts

Unit 12: Service catalog

Topics- Creating Catalog Items using Variables and Variable sets, Creating
Record Producers, Design the flow using Workflow, Creating Execution
Plans, Writing Catalog Client Scripts and Catalog UI Policies
Unit 13: Workflows
Topics- Creating Workflows on different tables, Approvals using workflows,
Using Different Activities in workflows
Unit 14: MID Server installation
Topics- Installing MID server on a instance, Testing the Mid Server using
another Logins, Importing Files by Using MID Server.

Our Servicenow Online Training

batches starts every day.
You can attend a DEMO for free

We Provide Online Training On

TIBCO Spotfire
SAP Hybris
Oracle DBA
Oracle SOA
Oracle Financials
IOS Development
Data Modeling- Erwin
Performance Testing
SAP Hana

We offers You
1. Interactive Learning at Learners convenience
2. Industry Savvy Trainers
3.Real Time" Practical scenarios
4. Learn Right from Your Place
5. Customized Course Curriculum
6. 24/7 Server Access
7. Support after Training and Certification Guidance

8. Resume Preparation and Interview assistance

9. Recorded version of sessions

Thank you
Your feedback is highly important to improve our course
For Free Demo Please Contact
INDIA: +91-9246333245,
US: +1-2013780518,
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