Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Planning
Operations Management
by
R. Dan Reid & Nada R. Sanders
4th Edition Wiley 2010
Wiley 2010
Learning Objectives
Wiley 2010
Wiley 2010
Wiley 2010
Wiley 2010
Demand-based options
Capacity-based options
Point of Departure
Magnitude of change
Duration of change
10
1234-
11
Wiley 2010
12
Wiley 2010
13
Wiley 2010
14
Plan A Evaluation
Wiley 2010
15
Wiley 2010
16
Plan B Evaluation
Wiley 2010
17
18
Cost Data
Regular time labor cost per hour
Overtime labor cost per hour
Subcontracting cost per unit (labor only)
Hiring cost per employee
Firing cost per employee
Capacity Data
Beginning workforce (employees)
Service standard per call (hours)
Regular time available per period (hours)
Overtime available per period (hours)
$8.00
$12.00
$60.00
$250.00
$150.00
60
4
160
24
1
2
3
4
5
6
7
8
Wiley 2010
2400
1560
1200
2040
2760
1680
1320
2400
8
19
20
21
22
Customer service
Operational effectiveness
Workforce morale
23
24
25
Chapter 13 Highlights
26
27