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Organizational Behaviour(O.B)
Sathyanarayana S Rao
Management Consultant
Chapter 1 Outline
Defining Organizational Behaviour
OB: Making Sense of Behaviour in
Organizations
How Will Knowing OB Make a Difference?
Todays Challenges in the Workplace
Sathyanarayana S Rao
Management Consultant
Sathyanarayana S Rao
Management Consultant
Organizational Behaviour
A field of study that investigates the impact of
individuals, groups, and structure on behaviour
within organizations; the aim is to apply such
knowledge toward improving organizational
effectiveness.
Sathyanarayana S Rao
Management Consultant
Sathyanarayana S Rao
Management Consultant
What Is an Organization?
A consciously coordinated social unit:
composed of a group of people
functioning on a relatively continuous basis
to achieve a common goal or set of goals.
Sathyanarayana S Rao
Management Consultant
Psychology
Sociology
Social Psychology
Anthropology
Political Science
Sathyanarayana S Rao
Management Consultant
Exhibit 1-1
Toward an OB Discipline
Sathyanarayana S Rao
Management Consultant
The Rigour of OB
OB Looks at Consistencies
What is common about behaviour, and helps
predictability?
Management Consultant
Exhibit 1-2
Research Methods in OB
Source: J. R. Schermerhorn, J.G. Hunt, and R. N. Osborn, Organizational Behaviour, 9th Edition, 2005, p. 4. Copyright 2005 John Wiley & Sons, Inc. Reprinted
with the permission of John Wiley & Sons, Inc.
Sathyanarayana S Rao
Management Consultant
Sathyanarayana S Rao
Management Consultant
Management Consultant
Sathyanarayana S Rao
Management Consultant
Exhibit 1-4
Basic OB Model
Organization systems level
Group level
Individual level
Sathyanarayana S Rao
Management Consultant
Todays Challenges
in our Workplace
Challenges at the Individual Level
Individual Differences
Job Satisfaction
Motivation
Empowerment
Behaving Ethically
Sathyanarayana S Rao
Management Consultant
Todays Challenges
in our Workplace
Challenges at the Group Level
Working With Others
Workforce Diversity
Sathyanarayana S Rao
Management Consultant
Todays Challenges
in the our Workplace
Challenges at the Organizational Level
Productivity
Developing Effective Employees
Putting People First
Global Competition
Managing and Working in a Multicultural World
Sathyanarayana S Rao
Management Consultant
Todays Challenges
in the our Workplace
Challenges at the Organizational Level
Productivity
A performance measure including
effectiveness and efficiency.
Effectiveness
The achievement of goals.
Efficiency
The ratio of effective work output to the input
required to produce the work.
Sathyanarayana S Rao
Management Consultant
Sathyanarayana S Rao
Management Consultant
Sathyanarayana S Rao
Management Consultant
Sathyanarayana S Rao
Management Consultant
Global Competition
Sathyanarayana S Rao
Management Consultant
Management Consultant
Sathyanarayana S Rao
Management Consultant
OB at Work
Sathyanarayana S Rao
Management Consultant
For Review
1.
2.
3.
4.
5.
6.
7.
8.
Sathyanarayana S Rao
Management Consultant
3.
4.
Sathyanarayana S Rao
Management Consultant
Taking initiative
Goal setting
Delegating effectively
Personal productivity and
motivation
5. Motivating others
6. Time and stress management
7. Planning
8. Organizing
9. Controlling
10. Receiving and organizing
information
11. Evaluating routine information
12. Responding to routine information
Sathyanarayana S Rao
Management Consultant
Director: 1, 2, 3
Producer: 4, 5, 6
Coordinator: 7, 8, 9
Monitor: 10, 11, 12
Source: Created based on material from R. E. Quinn, S. R. Faerman, M. P. Thompson, and M. R. McGrath, Becoming A Master Manager: A Competency
Framework (New York: John Wiley & Sons, Inc. 1990), Chapter 1.
Sathyanarayana S Rao
Management Consultant
2.
3.
Sathyanarayana S Rao
Management Consultant
Management Consultant
Exhibit 1-5
Competing Values Framework
External Focus
Internal Focus
Flexibility
Control
Sathyanarayana S Rao
Management Consultant
Flexibility-Control Dimension
Flexible and dynamic, allowing more teamwork and participation; seeking
new opportunities for products and services
or
Controlling or stable, maintaining the status quo and exhibiting less
change
Sathyanarayana S Rao
Management Consultant
1. Understanding
yourself and others
2. Interpersonal
communication
3. Developing
subordinates
1. Team building
2. Participative
decision making
3. Conflict
management
Mentor Innovator
Facilitator
Broker
Monitor
Producer
Internal
External
1. Receiving and
organizing information
2. Evaluating
routine information
3. Responding to
routine information
Coordinator Director
1. Planning
2. Organizing
3. Controlling
1. Taking initiative
2. Goal setting
3. Delegating effectively
Control
Source: R.E. Quinn. Beyond Rational Management. San Francisco: Jossey-Bass Inc., 1988, p. 86.
Sathyanarayana S Rao
Management Consultant
1. Personal productivity
and motivation
2. Motivating others
3. Time and stress
management
Supplemental Material
Sathyanarayana S Rao
Management Consultant
Exercise
In groups of 6
Introduce yourselves.
Pick an interviewer.
Decide on questions or topics you want interviewer to ask
me.
The interview
Introduce interviewer to me and the class.
Ask one question from your list (we will go around the
groups with one question at a time).
Sathyanarayana S Rao
Management Consultant