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Heidelberger Druckmaschinen AG
Governance
Strong governance was essential
The project was driven hard by the Chief Operating Officer
No tolerance for internal politics
COO assigned senior executives to remove obstacles
The overall governance board sat on top of several work streams
The structure and organisation of the project was clear to everyone and all
aspects of the project were tightly aligned to the goals
Heidelberger Druckmaschinen AG
Each work stream had a strong project board and a set of guiding principles
Heidelberger Druckmaschinen AG
Controlled release
Project Management
The Project Managers were drawn from the business not IT
Rolls-Royce is a projects-based company
A jet engine costs 1bn to develop and 12 have been successfully delivered in
the last 10 years to time, budget and specification
Defined SPOC (Single Point of Contact) for each business. Involve them fully in
the Governance.
Heidelberger Druckmaschinen AG
Skills
Business team of up to 300 people
Change Management
Data
Process Design
Indianapolis, USA
Heidelberger Druckmaschinen AG
Heidelberger Druckmaschinen AG
They have been involved in all of the previous implementations and flexed the
skilled team globally to cope with the demands of the project.
Heidelberger Druckmaschinen AG
Controlled Release I
Process
We used to do it that way. Now we do it this way
Testing
Strong testing methodology with multiple testing cycles
All parties involved, super-users in the middle of everything
Testing NEVER, EVER reduced it was only allowed to get longer
Heidelberger Druckmaschinen AG
Controlled Release II
Configuration and Coding
Keep it vanilla customisation required explicit CIO approval
Lift and shift existing code, rather than rewriting
Focus on reducing customisation and bringing to standard
Security
Support
Moved to production support quickly (<6 weeks) for each deployment
In-country support models replaced with a single global model
Implemented a single set of processes, procedures and toolset
Heidelberger Druckmaschinen AG
10
Key metrics standard hours, productivity, throughput, right first time etc.
Now able to simulate production capacity and find optimized values for MRP across
the supply chain.
Heidelberger Druckmaschinen AG
11
Engage and train everyone involved, competency test them and issue
licences (which expire if training is not maintained)
Three (not two nor one) full dress rehearsals using live data are necessary
Heidelberger Druckmaschinen AG
If you have good super-users and lots of them, then you will have a good
implementation
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