Food Corporation of India,

Training Centre, Gurgaon

Training the Trainer on

Presentation &
Communication

Dr. SUNITA CHUGH

www.onlastmile.com

Trainer needs

Hard skills

Competence & Content

Knowledge of subject/ command over content
Public speaking skills
Handling audio visual and virtual medium
Ability to explain

Dr. SUNITA CHUGH

Trainer needs

Soft skills

Style
Body language
Finesse in presentation
Making impact
Ability to inspire

Dr. SUNITA CHUGH

Communication
Demonstrating Effective Communication Skills

Effective communication skills for delivery.

In fact this competency was rated as the second most important

delivery competency in the survey.
Recognize that communication is a two way process and involves
verbal and non verbal elements
Pause after asking a question in order to give learners time to
respond
Add a brief period of silence before introducing a point to focus
learners attention.
DR. SUNITA CHUGH

Communication

EFFECTIVE PRESENTATION &

COMMUNICATION SKILLS FOR
TRAINERS

Goals of Communication:
1. To

inform you are providing information for use

in decision making
2. To persuade to reinforce or change a receivers
belief about a topic
3. To build relationships some messages that you
send may have the goal of building good will
between you and the receiver.

DR. SUNITA CHUGH

Communication
Barriers to Communication:

Disinterest in the conversation

Lack of background information
Jumping to conclusions without waiting for the whole message

Fear
Distrust
Language differences
Badly expressed messages
Not listening
Arguing or debating
DR. SUNITA CHUGH

Communication

Active Listening:

Be attentive

Be impartial

Reflect back

Summarize

Avoiding distractions

Paraphrase

Clarifying

DR. SUNITA CHUGH

Communication
Giving Feedback:

Be specific
Useful I think it is good because
Not useful That is good.
Focus on Behavior not the Person
Useful I think this report needs to focus more on
Not useful You really have done a poor job.

Focus on Things the Person can Manage

Useful Perhaps if you
Not useful You should have stopped the person doing
DR. SUNITA CHUGH

Communication
Timeliness of the Feedback

When the person is receptive, or is seeking feedback.

Share Information / Experience About what, not only why something could have
been done differently.
Do Not Overload
Too much information, especially negative material, will overwhelm the person and
make them feel bad about themselves
Check that the Person Does Understand
AskWhat did you understand from what was said?
Remember, Feedback is Given to Help, not Hurt

Balance positive to negative feedback by at least 2:1

DR. SUNITA CHUGH

Communication

10
Receiving Feedback:
Hear / Really Listen Dont Debate
Listen to what is being said, without judgment of the speaker or yourself
Do not Interrupt, Try to be Receptive, be Calm
Let the person finish, assume they are trying to assist you

Seek Clarification. Be sure you understand what is actually being said,

rather than responding to what you think or feel is being said.

DR. SUNITA CHUGH

Communication
Open and Closed Questions:

11

In order to gain more information, ask questions that require more than a one
word answer.
A closed question allows a single word answer, for example YES, NO or OK
An open question keeps the communication going.
Examples:
Closed Question - Did you enjoy the dinner?

Open Question - What did you enjoy about the meal?

Closed Questions Are you feeling okay?
Open Questions - You seem a bit tired, whats up?
DR. SUNITA CHUGH

Communication

PRESENTATION SKILLS:

Public speaking is one of the most feared things

I could make such a fool of myself

12

Skills required to give a good presentation can be developed

Preparation is the Key
Preparation/ Planning is the first step on the ladder to success
Aspects in the development of a good presentation

Subject Centered (Material)

Participant Centered (Participant)

Self Centered (Self)

I want (who) to (what) (where, when and how) because (why)

DR. SUNITA CHUGH

Communication

Helpers

13

Who is your audience (participant)?

What do you want to present (content)?

Why do you want to present (purpose)?
Where will you be presenting (place)?
How do you want to present (words to be used or not, slides to be used)

DR. SUNITA CHUGH

Communication
Preparation: Audience Analysis

14

What is the audience interested in

What does the audience want
What does the audience already know and needs to know
What are their needs, expectations from this presentation

How will the audience benefit from this presentation

Structure the content in line with the audiences needs
What do you want to tell the audience?

What is your objective?

Prepare keeping in mind the time allotted
DR. SUNITA CHUGH

Communication

Anticipate the questions and prepare

15

Collect material from a variety of sources

Arrange points logically and sequentially
Prepare handouts as well
Structuring the presentation
2 to 2.5 mins--- opening/beginning

20 to 21 mins--- middle section

2 to 3 mins --- closing/end
5 mins --- questions
DR. SUNITA CHUGH

Communication

The Begining

16

Should be carefully designed

Get attention
- shock, humour, question, story, facts &figures
- well rehearsed yet natural
Motivate audience to listen
- listen to their needs

DR. SUNITA CHUGH

Communication

17
Preparation Structure
Sequence should be logical & understandable
Interim summaries- Recaps
Value of visual aids-flip charts, handouts etc.
Use the 4 Ps
Position

Possibilities

Problem

Proposals
DR. SUNITA CHUGH

Communication

18
Prepare Closing
Last 2 to 2.5 minutes are as critical as the first five minutes for a successful
presentation
Summarize- highlight important points
Suggest action- what to do and when, where and how to do it

DR. SUNITA CHUGH

Communication

Effective Delivery

19

Be active - move

Be purposeful - controlled gestures

Variations vocal (pitch, volume, rate)
Be natural
Be direct dont just talk in front of the audience talk to them

DR. SUNITA CHUGH

Communication

20

Handling Questions
Do not get confused
You are not supposed to know everything
Anticipate and keep answers ready
Sometime questions themselves give you a lead to highlight your point of view

DR. SUNITA CHUGH

Communication

21
So to conclude :
Always prepare
Channelize you fear
Interact with your audience

DR. SUNITA CHUGH

SYNERGOGY

Trainers Profile

22

Dr. Sunita Chugh, Founder of On Last Mile,

is also one of the Directors with Grid
Consultants Pvt. Ltd. , Mumbai. Accredited
and Approved GRID Trainer by Grid Intl.
USA. Conducted 100+ GRID Workshops
using
the
Grid
Framework
and
methodology in the area of Leadership
Training and Organization Development.
Grid India- www.grid-india.com

Dr. SUNITA CHUGH

Dr. SUNITA CHUGH

www.onlastmile.com