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Improve customer-focused,
go-to-market areas
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Division B
Division C
Division D
Division E
Division(s)
Shared
Services
Supplier
Outsourced
What is ..?
a service?
service orientation?
A repeatable
business task e.g.,
check customer credit;
open new account
service oriented
architecture (SOA)?
a composite
application?
An IT architectural
style that supports
service orientation
Composable
Processes
(CBM)
Component
Business Modeling
Requires
Flexible IT Infrastructure
On Demand Operating Environment
Service Oriented Architecture (SOA)
Development
Infrastructure
Management
Software
Development
Integration
Infrastructure
Management
Composable
Services
(SOA)
Pricing
Web
Orders
Sales Orders
& Supply
Chain
Pricing
Customers
Web Orders
Inventory
Shipments
Sales
Orders
Pricing
Customers
Web Orders
Inventory
Shipments
Sales
Orders
Complexity
Monolithic and siloed applications
Inconsistent information sources
Custom coded connections
Not designed for change
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Todays IT architectures,
arcane as they may be, are
the biggest roadblocks
most companies face when
making strategic moves.
McKinsey Flexible IT, Better Strategy
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From:
To:
Function-oriented
Service-oriented
Build to change
Application silos
Tightly coupled
Loosely coupled
Known implementation
Implementation abstraction
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People
Information
Process
15
Strategic Vision
Incremental Adoption
Time
Strategic Vision
Business and IT statement of direction which can be used as a guideline for decision
making, organizational buy-in, standards adoption
Project Plans
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17
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