WHY MANNERS MATTER?

It helps build better

relationships;
It helps us present
ourselves positively;
It aids in communication;
It builds confidence in
social situations;

 Do

your hospitality
management students
represent you with polish,
politeness, confidence and
credibility? Competition in
the hospitality industry is
nonstop, and brands are
looking for associates who can
handle themselves flawlessly
both in guest interactions and
while representing your
property in public.
Do your students have the
professional soft skills needed
to amaze guests and have
them return time and again?

TWO METHODS OF EATING

EUROPEAN STYLE
You slice the food with the knife and the
fork. After slicing the portion you pick it up
w/ the use of the fork and place it in your
mouth.

AMERICAN STYLE
Same procedure but when the portion of
the food is already w/ the fork, you transfer
it to your right hand and place it in your
mouth

DINING:
First, you have to figure out
which plates, glasses and
silverware belong to you.
Take your napkin and put it
on your lap. Never, ever
put your elbows on the
table
Never blow on your soup to
cool it. Dish up the soup
away from yourself. Also,
never slurp your soup,
unless youre in Japan

When eating pasta, Twirl it

around your fork and guide
it gently to your mouth.
Do not season your food
before you have tasted it.
Never chew with your
mouth open or make loud
noises when you eat.
It is best to order foods
that can be eaten with a
knife and fork.

 Do

not order alcoholic

beverages. Drinking too
much is one of the most
disliked behaviors.
Do not smoke while dining
out.
If food gets caught
between your teeth and
you can't remove it with
your tongue, leave the
table, remove the food
from your teeth in private.
Eat rolls by tearing off
small bite size pieces and
buttering only the piece
you are preparing to eat.

 Engage

in table conversation
that is pleasant but entirely
free of controversial subjects.
You should not leave the table
during the meal except in an
emergency
If you need something that you
cannot reach easily, politely
ask the person closest to the
item you need to pass it to you.
If a piece of your silverware
falls onto the floor, pick it up if
you can reach it and let the
server know you need a clean
one

 Never

spit a piece of
bad food or tough
gristle into your
napkin.
Always pass the salt
and pepper together,
even if you're asked
for only one of them

HOW TO TACKLE A BUFFET

Buffets

can be real
etiquette challenges
with a long queue of
people often
tackling a limited
supply of food. Keep
these tips in mind
the next time youre
at a buffet to eat
your fill but with
politeness.

 Await

your turn and never

push people or start
serving yourself from the
middle of the line.
Dont cut the line this
isnt a street with traffic,
its a polite social occasion.
When serving yourself,
never heap food on your
plate.
After serving yourself,
leave the spoon next to the
platter or in the dish
provided for the purpose

second round to the

buffet table is usually
expected,.
It is typically best to
use a fresh plate for
your second round.
Remember, a buffet is
a completely selfservice meal.

 The

Basic Rules of - Toasting

first toast should be

made by the host.
The person receiving the
toast should remain
seated and should not
drink to the toast.
When the guest of honor
is being toasted, they
stand when the toast is
finished and thank the
one who gave the toast.
When giving a toast you
should stand and speak
slow and loud enough for
all guests to hear.

 Prepare

ahead of
time; you should know
what you are going to
say.
Mention those being
toasted by name, your
relationship to them,
and a thought about
this wonderful event.
Add witty anecdotes
wherever possible, if
they are in good taste.

 To

get the group's attention, never bang

on a glass; simply stand. (Toasts should
be offered standing)
The person being toasted remains
seated
Don't hold your glass in the air during
your toast. Set it down after you get
their attention, make your toast, then
raise your glass and ask the others to
raise theirs for your formal, final words.

 Guests

respond by taking a sip of

their drink. For those not drinking
alcohol, toasting with water or a soft
drink is acceptable. The person
being toasted does not drink.
The guest of honor often returns the
toast, thanking the host for their
kind words and then proposing a
toast of their own to the host.

MOVIES

The gentleman goes first, makes

sure the seat is clean, and then

allows the woman to pass in front
of him to her seat.
The gentleman then sits beside
her, in the seat nearest the aisle.
When exiting the movie/theater, the
gentleman stands and goes out
into the aisle, waits for the woman,
and then takes her by the hand or
the arm, and walks her up the aisle.

 Never

place your feet in front of the

chair of another person.
Never howler when seeing a movie
and as much as possible do not talk
loud.
Your cellphone must be in a silent
mode when you are watching a
movie

ETIQUETTE TIPS FOR THE DANCE

FLOOR
Considered to be a
form of expression,
dancing presents
itself as an
opportunity to enjoy
oneself with members
of the opposite sex in
public, new
acquaintance with
people unknown to
you.

 Always introduce yourself to

someone you don't know. Ask

politely, "Would you like to dance?"
Avoid grabbing a partner and
pulling them onto the dance floor.
Treat your partner the way you
would wish to be treated...
While dancing its common
courtesy, if you bump into
someone, or step onto someones
feet, to apologize before you move
on.

 When

you wish to decline

a dance, be polite: smile
and say "No, thank you."
It is considered the worst
possible etiquette to
accept an invitation to
dance to a song after
declining an invitation to
the same song by
someone else.
Do not stare at your
partner, make proper eye
contact. It shows you are
paying attention.

Telephone Etiquette

Answer promptly (before the

third ring if possible).
Before picking up the
receiver, discontinue any
other conversation or
activity such as eating,
chewing gum, typing, etc
that can be heard by the
calling party.
Speak clearly and distinctly
in a pleasant tone of voice.
Use hold button when
leaving the line so that the
caller does not accidentally
hear conversations being
held nearby.

When the called party

is not in, the following
responses should be
used both to protect
the privacy of the
office staff and to give
a more tactful
response:
If the caller has
reached a wrong
number, be courteous..

Cell Phone Etiquette

Speak

softly. Cell phones are

usually more sound sensitive
than regular phones
Respect the personal space of
others by taking your
conversation 10 or more feet
away from people.
Do not interrupt a face-toface conversation to take a
cell-phone call
Keep private matters private
Turn your cell phone off
during weddings, funerals,
movies, etc.

Introduction
Want to meet new people and

improve your social graces?

Here's how to make proper
introductions at parties,
dinners and other social
situations.
Step One
Introduce individuals to each
other using both first and last
names.
Step Two
If you're introducing someone
who has a title, a doctor, for
example include the title as
well as the first and last
names in the introduction.

 Step

Three
Introduce the younger or less
prominent person to the older
or more prominent person.
Step Four
If the person you are
introducing has a specific
relationship to you, make the
relationship clear by adding a
phrase such as 'my boss,' 'my
wife' or 'my uncle.
Step Five
Use your spouse's first and last
name if he or she has a
different last name than you.
Include the phrase 'my wife' or
'my husband.'

 Step

Six
Introduce an individual to the group first,
then the group to the individual. For
example: 'Dr. Brown, I'd like you to meet
my friends
Tips & Warnings
If you've forgotten a name, you'll seem
impolite if you try to ignore the need for
the introduction. It's less awkward (and
better manners).
If your host neglects to introduce you to
other guests, feel free to introduce
yourself, but make your relationship to the
host clear in your introduction.

Dating Etiquette:
Dating

should always be fun to

ensure it is.
Eye contact is crucial when
dating, it is good etiquette to
provide as much attention.
You will always turn up for a
date unless you have given
enough time for it to be
canceled.
You will not be flash or
extravagant.
You will never argue or be
rude to others on a date.
You will make an effort to be
fresh and smell good

 Never

ever will you discuss

your ex dates.
As a man you will pay the bill
on the first date without
question
You will make sure you are as
entertaining and witty.
You will ensure your date feels
comfortable at all times.
First Dates Should Be
Affordable.
Find a Place With a Talkable
Space.
Make the Event Enjoyable.