G12 17 October 2014 Ethics & Social Responsibility Question 1 Part I Should the law ban targeted advertisement, especially in the case of children? Question 1 Question 2 Question 3 What are Targeted Advertisements? Advertisements that reach certain consumers based on various traits such as demographics, psychographics, behavioral variables (such as product purchase history), and other second- order activities which serve as as proxy for these traits.
Question 1 Question 2 Question 3 Clarification Children: under 12 years old Focus on Commercial Advertisements: a form of communication with the intention of promoting the sale of particular product attached to a brand. Question 1 Question 2 Question 3 Recap on Irrational Persuasion Question 1 Question 2 Question 3 Irrational persuasion occurs when the advertisement irrationally persuades by denying individuals their autonomy. This is done through the exploitation of deep- seated emotions or sense perceptions. Arguments for Banning Childrens cognitive abilities are poorer and more susceptible to advertisers irrational persuasion. Psychologists have found that children from 3-7 years old gravitate towards toys that transform themselves into something else. e.g. McDonalds happy meals
Question 1 Question 2 Question 3 Macdonalds Video Question 1 Question 2 Question 3 Arguments for Banning Children tend to want products regardless of their prices and suitability. They will realize their wants by using their pester power to make their parents agree to buying the product for them.
Question 1 Question 2 Question 3 Is Targeted Advertising Ethical based on the Kantian Theory? Question 1 Question 2 Question 3 Maxim: Sellers can promote their products in any way to children even if it distorts their choices .
Principle of Universality: inefficient allocation of resources. Principle of Humanity: o Children are treated as a means to an end. o Impedes childrens autonomy and impairs their parents rationality. UNETHICAL Argument Against Banning Question 1 Question 2 Question 3 Advertisements provide information about the product. They let the audience, who are children in this case, know more about the products in the market. Is Targeted Advertising then Ethical based on Rule Utilitarianism? Question 1 Question 2 Question 3 Rule: Sellers can have advertisements that inform children about their products. The rule can hold, as it promotes the efficient allocation of resources in society. ETHICAL However, do these advertisements really only give information and not distort choices of the children? No, there is often irrational persuasion in place to entice the children. Our Stand Advertisements targeted at children should be banned. Question 1 Part I Should advertisements be allowed, for example, in school premises and school buses? Question 1 Question 2 Question 3 What are the Types of Advertisements? Commercial Advertisements-Children targeted that irrationally persuade children. Public Service Advertisements those that come with a message concerning public interest.
Question 1 Question 2 Question 3 Are the Advertisements Ethical based on Rule Utilitarianism? Maxim: Advertisements can be carried out on platforms of educational institutes. Mills Relative Qualities: o Children targeted commercial advertisements will generate a lower pleasure. o public service advertisements that promote public interest will generate a higher pleasure.
Question 1 Question 2 Question 3 Are the Advertisements Ethical based on Rule Utilitarianism? Question 1 Question 2 Question 3 Children Targeted Advertisements Public Service Advertisements Students Happy Happy Parents Unhappy Happy Sellers Happy Happy Public Unhappy Happy Our Stand Question 1 Question 2 Question 3 Only Public Service Advertisements should be allowed, in school premises and on school buses.
Question 1 Part II Are there other categories in the general population who should be treated separately in matters relating to advertisements? Question 1 Question 2 Question 3 What is it Meant by Treated Separately? Question 1 Question 2 Question 3 To be exceptionally careful when advertisements appeal to these groups of people. These groups are more vulnerable than the general population. Hence, sellers should reconsider if they want to specially target these groups in their advertisements, and care has to be taken if they decide to do so.eg elderly larger front size
Which Groups should be Treated Separately from the General Population? Question 1 Question 2 Question 3 Elderly o Eyesight disadvantage: Fine print o Irrational persuasion specially to matters regarding health and youthfulness o Example: Commercials that suggest using a product can make you younger
Example of Elderly Targeted Advertisements Question 1 Question 2 Question 3 Which Groups should be Treated Separately from the General Population? Question 1 Question 2 Question 3 Addicts Rational thinking ability impaired due to addiction Especially vulnerable to products that they are addicted to as they could not resist temptation. Loss of autonomy
Example of Addict Targeted Advertisements Question 1 Question 2 Question 3 Irrationally persuades alcohol addicts that this beer will allow them to be as fast and powerful as Liu Xiang. This misleads them into buying more alcohol when they are already addicted.
Based on Kantian Theory, why must these groups be treated separately? Maxim: Sellers can make use of advertisements to take advantage of consumers fear or irrational considerations. Principle of Universality: the maxim cannot be universalised. If all sellers did this, the targeted customers will buy products they do not actually need, resulting in an inefficient allocation of resources. Principle of Humanity: These people are have a more vulnerable mind. Their rationality is impaired when producers specifically tailor advertisements to exploit their deep-seated emotions and wants. Buyers are treated as a means to an end to generate more profit. Question 1 Question 2 Question 3 Our Stand It is unethical to distort choices of these groups of consumers. Sellers should be very careful if they want to target them in advertisements, or choose to not target these groups at all. As it is hard to justify advertisement are targeted at addicts, there should be a ban on advertisement that promote addictive products e.g cigarettes Question 1 Question 2 Question 3 Question 2 Some 20 years ago, Volvo used TV and print advertisements depicting a monster Bear Foot truck going over the roofs of various cars of different makes, with only the Volvo surviving.
Discuss and comment on the above case. In particular, how ethical do you think Volvo was? Please give your reasons.
Volvos Case Background Case of Deceptive Advertising: A monster truck rides atop the roofs of the cars lined up its path. Only the Volvo car is left standing when a monster truck rolls over all the cars. Illustrated the companys advertising message of strength and safety. Question 1 Question 2 Question 3 What is Deceptive Advertising? Deception occurs when a false belief, which an advertisement either creates or takes advantage of, substantially interferes with the ability of a person to make rational consumer choices. Question 1 Question 2 Question 3 When does Deceptive Advertising Occur? Deceptive Advertisements can come in the form of:
False Statements Propositions with figurative interpretations Half-truths Question 1 Question 2 Question 3 Volvo s Deceptive Advertising Modes Untrue Statements Half-truths Question 1 Question 2 Question 3 Volvos Untrue Statement Advertised Product Modification Actual Relation between the Real World and What is Stated Volvo Station Wagon Roof artificially reinforced with lumber and steel. Volvo wagon in advertisement portrayed as generally strong. However, one occurrence in Vermont does not mean it will happen again. Other Car Models Roof supports are sawed through. Other car models portrayed to be weaker than reality. Question 1 Question 2 Question 3 Volvos Half-Truth Volvo initially intended this advertisement to be a dramatization of a similar stunt that occurred in Vermont.
This advertisement was then released without informing the consumers that it is a re-make of the actual event itself.
The silence conducted here by Volvo in not stating this advertisement is a dramatic remake of the stunt amounts to a half-truth. (Half-Truth)
Question 1 Question 2 Question 3 Volvos Irrational Persuasion This advertisement creates fear in consumers with the graphical image of crushed cars and promises to fulfil certain human needs with the owning of a Volvo wagon.
The needs are: Emotional Security: Volvo wagon not being crushed after a few run-overs from Bear-Foot. Ego-Gratification/Sense of Power: Volvo wagon withstanding the weight of Bear-Foot.
Question 1 Question 2 Question 3 Are Volvos Actions Ethical based on the Kantian Theory? Maxim: Sellers can modify advertised products without informing consumers even if the modification is material to a consumers rational purchase decision. Principle of Universality: Maxim cannot be universalised as if a rational consumer decision is affected, the autonomy of a consumer is violated. Principle of Humanity: Treating consumers as a means to profit maximization. Question 1 Question 2 Question 3 Are Volvos Actions Ethical based on the Kantian Theory? Fails to inform consumer of the scene recreation and consumer led to believe that Volvo cars are generally strong. Comparison of safety standards between car models which is material to rational car buyers purchase decision becomes flawed. Fails Principle of Universality & Humanity
Question 1 Question 2 Question 3 UNETHICAL Volvos Ethical Arguments Volvo denies knowledge of rigging. Alterations to the cars were to enable the production crew to conduct the demonstration safely and to allow Volvo to withstand the repeated runs of the monster truck.
Question 1 Question 2 Question 3 Maxim: Employers should ensure that workplace conditions are safe for its employees and personnel involved in its business dealings. Principle of Universality: all employers should guarantee safe working conditions as much as employees are obliged to protect employers interests. Principle of Humanity: employer is treating employees as an ends by ensuring their safety. Are Volvos Arguments Ethical based on the Kantian Theory? Question 1 Question 2 Question 3 Rebuttal to Volvos Arguments Question of Universality Customers are also stakeholders in this business dealing(advertisement). Their comparison of safety standards between car models is taken for granted in exchange for employees safety. Question 1 Question 2 Question 3 UNETHICAL Similar Cases in Advertising Cases where companies made use of mock-ups in its advertisements. A mock-up is a full life- sized display model that looks similar to the original product. Question 1 Question 2 Question 3 Similar Cases in Advertising Question 1 Question 2 Question 3 Ice-Cream Mashed Potatoes Similarity Appearance in the advertisement Difference Melts easily under the studio light in the set of the advertisement Does not melt under the studio light or any other conditions.
Similar Cases in Advertising Question 1 Question 2 Question 3 Difference in whether it will melt in studio conditions is not material to the rational consumers purchase decision for an ice-cream. Rational consumers would expect it to melt after some time under normal circumstances. Therefore, modification will not affect his decision.
ETHICAL Question 3 There are many slimming services, hair re-growth and weight loss products being marketed in Singapore. Can you find a generally ethical example, and another which you view to be much more unethical? Your examples should be for similar products/services.
Apart from general principles covered in your text, you may also like to use the guidelines stated in the Singapore Code of Advertising Practice to assist you. Please justify your decision as comprehensively as you can.
Slimming Centres Are they Ethical? Advertisements Guarantee Claims Pricing Question 1 Question 2 Question 3 Slimming Advertisements Question 1 Question 2 Question 3 Slimming Advertisements Question 1 Question 2 Question 3 Being plump is unfavourable in society as depicted by the woman who had problems in her work and family due to her plump figure. Implicit societal effect of manipulating a sense of worth and self-esteem based on your figure. Does this go against the SCAP? Question 1 Question 2 Question 3 Despite negative implications of this video, it is not in violation of Singapore Code of Advertising Practices (SCAP). It was a genuine experience of a customer who had undergone LWM treatments. Is this Ethical based on Rule Utilitarianism? Rule: Business can use advertisements to distort peoples perception of their personal needs.
Decrease in self-esteem Public Unhappy Perpetuate social stigma against fat people London Weight Management Happy Higher sales UNETHICAL Question 1 Question 2 Question 3 Slimming Advertisements Is this Ethical based on the Rule Utilitarianism? Rule: Sellers can use advertisements to provide information that can help customers make a rational purchasing decision.
Information on benefits in making a rational purchase Public Happy Information on benefits in making a rational purchase Slim Couture Happy Higher sales ETHICAL Slimming Advertisements Question 1 Question 2 Question 3 The nice footage depicting the pretty lady enjoying her treatments may lead to irrational persuasion through exploiting sense perception, which is slightly unethical Overall, it is ethical as the main focus and aim of their advertisement was to inform customers of their treatment benefits
ETHICAL Guarantee Claims Question 1 Question 2 Question 3 Both brands claim to give 100% guaranteed results, or customers will get their money back. Guarantee Claims Issue The guarantee statements are vague half-truths. Both firms do not qualify what they mean by results or explain how much money they will return the client if there are no results achieved. It may end up with a situation where the customer will be unable to get her money back despite a lack of satisfactory or significant results. Hence, there is an issue of deceptive advertising with half-truths here.
Question 1 Question 2 Question 3 Is this Ethical under the Kantian Theory? Question 1 Question 2 Question 3 Maxim: Retailers can leave out certain information or terms that can materially affect consumers purchase choices. Principle of Universality: the maxim cannot be universalised as consumers may purchase services they do not need and it leads to an inefficient allocation of resources. Principle of Humanity: Customers are treated as a means to an end and these half-truths impair the rationality of the customers. UNETHICAL Does this go against the SCAP? Guarantees give the impression that the treatments will definitely work. Question 1 Question 2 Question 3 Does this go against the SCAP? The remedial action (money back) is not clearly defined in the advertisement. Limitations to the results guaranteed are not stated clearly either. Guarantee claims do not go in line with the SCAP. Question 1 Question 2 Question 3 Pricing Question 1 Question 2 Question 3 $28 for 10 slimming treatments. 3-piece fat-burning set as a free gift. The original price is quoted to be $668. Transparent Pricing Issue The $28 deal only covers the first few slimming treatments. The cost of the rest of the subsequent treatments are not stated. Tactic of Luring: to entice the customer with a cheap initial deal, before selling a much higher priced full package. Question 1 Question 2 Question 3 Is this Ethical based on the Kantian Theory? Maxim: To gain more business, retailers can discount their services initially and not disclose their subsequent high charges to customers. Principle of Universality: the maxim cannot be universalised as if all sellers did that, there will be a lack of trust between buyers and sellers. Principle of Humanity: Buyers interests in discounted items should not be taken advantage of to treat them as a means for profit rather than an end. Question 1 Question 2 Question 3 UNETHICAL Customers Experience at LWM Before the customer could enjoy the treatments from the $28 package, she was persuaded by the staff to sign up for another package if the treatments received on that day proved to be effective. The package cost $3800 for 30 treatments. The customer was lured into visiting LWM and this curtailed her autonomy to decide on whether to purchase the full $3800 package. Question 1 Question 2 Question 3 Did that go against the SCAP? Although unethical, what LWM did was not against the SCAP. The customer did get to enjoy the first 10 treatments at $28 in the end. Question 1 Question 2 Question 3 Pricing No discount gimmicks. Full treatment schedules are stated clearly. Prices stated are to be paid upfront before customers start any treatments. Question 1 Question 2 Question 3 Is the Pricing Ethical based on the Kantian Theory? Question 1 Question 2 Question 3 Maxim: To gain more business, retailers can discount their services initially and not disclose their subsequent high charges to customers.
Sellers are unethical for using discounts to lure customers as the above maxim cannot be universalised. Here, Slim Couture does not lure to gain more business. Respects customers autonomy and rationality to decide if they want to purchase the package at the fixed price.
ETHICAL Conclusion Question 1 Question 2 Question 3 is more ethical than THANK YOU